I took my truck into this dealership to get a front end alignment. They ended up telling me they needed to replace a handful of aprts before they could complete the repairs. Even though I just had the truck at another shop that had done all the work already. They just wanted to sell parts. After trying to make the right adjustments, they claimed it needed new tires. I have never been to a shop that treated their customers with such a lack of knowledge. They have no respect for other peoples property as well. Grease stains on the floor and fingers prints all over the fenders and bumpers. The time they said it would take to complete was several hours after original quote. The problem is still there after spending several hundred dollars. They still have no answers for how to fix the problem. I feel I have been ripped off in every way with this place.

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Brought wife's care in for service. Took two days before they could get to it. Cost to fix it was never mentioned (while it is true I didn't ask, the customer service rep implied that it was my responsibility to ask). Check engine light still came back on even before we left the parking lot. Had to leave the car a second time. Total cost, over $1000.00 Absolutely not impressed. Steer clear of taking your vehicles to Don Vance Ford.

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This place does business by ripping people off and they can sell the cars and trucks so cheap by hosing consumers on their trades. DON'T FALL FOR THIS!!! Keep your trade or take it elsewhere. The customer service is absolutely horrid. No call backs, and my family got flat ignored when walking into this "business". I would state our salesmans name, but he didn't even introduce himself. Jay Romens must not have been in the auto industry very long, as he bid our truck 15,000 under market. We bought at Tri Lakes Ford and had a hassle free experience. We are local to Marshfield but will never buy from Don Vance.

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bought a used truck from them broke down 3 times before i could even get it home .. charged me lots of money to fix still broke ,,,dont buy they knew what was wong with truck ,, and till suckered me into buying it
they cant even do a proper safty inspection,, had bad brakes and ball joint and still passed it

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I have bought several new fords, and this dealership by far has the worst customer service ever! I originally called and try to buy a new car on a Thursday, the following Tuesday I am still trying to buy car. I will definetely will not be recommending this dealership to ANYONE!

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