Don White's Timonium Chrysler Dodge Jeep Ram - Service Center

Not happy with service I purchased a 2007 Wrangler in July 2013, right away I noticed it was burning oil. I notified the dealer, and was told to keep track of it. This was o I purchased a 2007 Wrangler in July 2013, right away I noticed it was burning oil. I notified the dealer, and was told to keep track of it. This was obviously to delay the warranty. Here it is nine months later, and I am responsible for replacing the engine. Kevin treated me very rude, told me to "file a formal complaint with Chrysler" which I did. He obviously lied to Chrysler, because when Stephani came back on the line she said it was a "misunderstanding" This vehicle has been serviced at Don Whites, and they MIGHT honor the lifetime guarantee on the engine, but have to do "a lot" of diagnostics for which I have to pay.The FIRST step is to pay them $110 to check spark plugs. I will NOT dump money into this dealer. Searches have revealed there is a problem with the manufacturing of the 3.8l in which the oil control rings were incorrectly installed, it is estimated that 40% of the 3.8l are affected. My 2005 Grand caravan with a 3.8l does not burn ANY oil, my Jeep burns a quart every 700 - 800 miles. Back round on me, I was a professional mechanic for 17years, I have been a mechanic my entire life. I used to possess an ASE MASTER certification in automobiles and light trucks, ASE MASTER certification in medium and heavy duty trucks. I carried the same certifications from Michigan state. I changed professions 15 years ago, so I let my certs expire, I state this just to demonstrate I am knowledgeable in service of vehicles. Tom More

I wanted to drop off my brand new jeep for service because it was making an awful noise. I spoke with Charles Walden first, and I described the problem to him. He was very arrogant and unapproachable. because it was making an awful noise. I spoke with Charles Walden first, and I described the problem to him. He was very arrogant and unapproachable. After an extended period of time, the service team proceeded to tell me I was involved in a high speed collision and my bearings/control arm needed to be replaced. I explained to them that I have never hit anything in this vehicle and was confused because there was not a scratch on it. They also said because it was in an "accident" I had to go through insurance. I later called Chrysler and explained the situation, and they said it was covered under warranty. The representative from Chrysler called Don White's, and they told Chrysler it had chunks missing out of the tire and body damage and was involved in an accident. Upset by them making a story like that up, I took my vehicle elsewhere for repairs. The next dealership instantly could tell it was not involved in an accident and covered the repairs (which were only $180, not $6000) under warranty. It is my firm belief that the service team at Don White's was attempting to commit fraud by having my go through insurance instead of warranty. That way they could make up the prices and labor chargers instead of Chrysler paying them for parts only with a warranty service. After I had repairs done at the other dealership, I received notification that Don Whites placed a claim with Chrysler advising my vehicle was involved in an accident and not to cover it under warranty. This was done intentionally because I chose not to do business with them. I will NEVER do business with this dealer or recommend them to anyone. More

My boyfriend who recently purchased a 2014 Jeep Cherokee (Trail Hawk) took his vehicle there this past weekend. Only becuase we were in the area and the Jeep had been making a weird noise. Long and short (Trail Hawk) took his vehicle there this past weekend. Only becuase we were in the area and the Jeep had been making a weird noise. Long and short of it, they told us we were in a "high speed" collison and the damamge was upwards of $6,000! I could not believe my ears !!!! There was ZERO damage besides a curb scratch. They told us it was not covered under warranty. Can you imagine being told you were in a high speed collision when you WERE NOT !!! So then, after taking to Jeep, Jeep agrees that they will pay for the service becuase there is no reason the ball joints etc should break on a brand new car that has only been driven on the highway -as covered according to Jeep. Jeep calls Don White's who LIES and tells them there is additional damage. So Jeep calls to say they would not cover the service. He was told he had to make an insurance claim which would jack up his insurance cost ! And why should he make a claim when he didnt even have an accident?!?!?! We were shocked at what was going on ! After a lot of back and forth, we took the Jeep to Adams Jeep of MD (in Aberdeen) where it was originally purchased. Adams took care of the situation without any accusations. Keep in mind, for a living part of my job accident reconstruction- so I know what a 55-60 mph crash looks - the scratch on the tire was NOT consistent with that of a "high speed crash." Needless to say I was sickened at what happened there. OH and then when we came to get the vehicle to take it to Adams, they "lost" his keys .......... More

Awful service. Not knowledgeable about jeeps mechanics. Will not be purchasing another vehicle with them again. Warranty is a waste of time and money. No matter what they will find excuse to ignore that yo Will not be purchasing another vehicle with them again. Warranty is a waste of time and money. No matter what they will find excuse to ignore that you have purchased it. More

Dear Mr. White, I would like to thank the staff in Dear Mr. White, I would like to thank the staff in the Body/Repair Shop for being kind and helpful. Everyone from Anthony the Progressive rep all Dear Mr. White, I would like to thank the staff in the Body/Repair Shop for being kind and helpful. Everyone from Anthony the Progressive rep all the way to the the gentleman that gave my keys back were pleasant to me and contributed to make this an easier more peaceful experience. I would appreciate it if you could acknowledge them in some nice way. I already thanked everyone myself. I would like to especially give great thanks to Debra Preisinger who at every turn went out of her way to make sure I was very comfortable with the entire experience. Please give her some type of extra kudos for duty above and beyond. Thank you for your time, H S 4/2/12 More

Don White's Timonium continues to excel in the service I receive when bringing my car in for regular service or repair. In many cases, the price is better/lower than a local repair shop and I feel I can tru receive when bringing my car in for regular service or repair. In many cases, the price is better/lower than a local repair shop and I feel I can trust them to do it right. James Johnson is a great asset; he is honest and has a keen sense of analyzing a problem or potential problem. He has gone out of his way to accommodate me in many different ways, whether it is with advice or making arrangements for a rental car. James Johnson and the service staff are the reasons I am a satisfied service customer! OUTSTANDING. More

For several weeks, I was experiencing a shudder (aka death wobble) on my 06 Jeep Wrangler Unlimited. I took my 2006 Jeep Wrangler to Don White after 2 very unsatisfactory visits with the service departm death wobble) on my 06 Jeep Wrangler Unlimited. I took my 2006 Jeep Wrangler to Don White after 2 very unsatisfactory visits with the service department in Dundalk, Maryland. James, the service manager, was patient and seemed genuine about resolving my issue. My Jeep is now fixed and I can say it was certainly worth driving the extra 10 miles. More

We drive to another Dodge dealer to have our maintenance done because of the numerous issues we've had with service. It was bad enougth that an employee approached my husband at his place of work to appolog done because of the numerous issues we've had with service. It was bad enougth that an employee approached my husband at his place of work to appologize for how the front desk saff as well as the service manager spoke to his wife. The only redeeming quality at Don White's is the excellent sales staff. It's a shame they can't back it up with repairs because we would be happy to spend our money there. More

This dealership will continue to get my business. From sales to service and beyond, they are a class act. My 2010 Journey is perfect for me. Great MPG, plenty of room. They are attentive, friendly and eas sales to service and beyond, they are a class act. My 2010 Journey is perfect for me. Great MPG, plenty of room. They are attentive, friendly and easy to work with. My situation was unique but not totally unusual...I was way over my head in debt with a high mileage gas guzzler...and they helped me find exactly the right vehicle to work out of my problem. More

I went in today May 4th for a scheduled visit for oil change and brake inspection. It was discovered that the rear brake rotors have to be replaced. James had me in and out in a short time. I always had change and brake inspection. It was discovered that the rear brake rotors have to be replaced. James had me in and out in a short time. I always had recieved great service and James is a very good employee. More