Don White's Timonium Chrysler Dodge Jeep Ram - Service Center

I always have my Durango serviced at Don White's even though it is not where I purchased it. Don White's is a very convenient location for me. I always feel the recommended repairs and service are nece though it is not where I purchased it. Don White's is a very convenient location for me. I always feel the recommended repairs and service are necessary. I feel the price of the service is very high compared to what an independent shop would charge me but I feel better having it serviced at a dealer whose service employees have worked there for a very long time. I recently needed a new engine and after pricing out several options, I went outside of the dealer because the price was less than half of the dealer price with a much longer warranty. That was very dissapointing to me. I usually work with Chuck (can't remember his last name) and I have been working more with James Johnson in Chuck's absence. I am always treated with respect and the repairs and services are explained to me fully and are of high quality. There were a couple of instances where the service was not satisfactory. 1) I had brake work done and I noticed a scraping noise afterwards. Something was overlooked at the time of service and it was easily and qickly corrected when I returned the vehicle. 2) My car was to be picked up and towed to the business who replaced my engine. Calls were made to the dealer by me and the towing company to expect pickup that day and when the towing service arrived, my vehicle was not able to be released. I was charged for the extra trip. Don White's did compensate me by providing a service (detailing) at no charge. No one is perfect and I don't get upset when things happen as long as responsibility is taken and the issue is corrected. I also greatly appreciate the shuttle service that is available. I wish the prices were more reasonable. Thanks for giving me the opportunity to share my thoughts and experiences with you. More

My first oil change was quick - and the staff in the service department was very accomodating. I feel that I can trust the service department which means a lot to me. Although my salesman was extremel service department was very accomodating. I feel that I can trust the service department which means a lot to me. Although my salesman was extremely pushy and seemed to only want a sale when I purchased the Jeep, the service department seems to be the exact opposite. More

Don White service department is OUTSTANDING. I have a modified van for my wheelchair and they always get me out in a VERY timely manner. This is my third van I have had from them and the service departm modified van for my wheelchair and they always get me out in a VERY timely manner. This is my third van I have had from them and the service department is the major reason why I keep going back for sales!!! James is particularly helpful and I make my appointments when he is working. More

Bob and James were so helpful to me. Everything was explained to me in detail. I wanted a few things checked out on my van and it was done during my scheduled maintence. I have found all of my interact explained to me in detail. I wanted a few things checked out on my van and it was done during my scheduled maintence. I have found all of my interactions with this business to be fair, reasonable and friendly. I am so pleased with my decision to buy a vehicle from here because the service department is so great! Thanks! More

This dealership is great. I bought my Jeep Back in March of 2010 and ever since then they've been nothing but helpful and attentive to any needs and/or questions I've had. I put a lot of miles on my Jeep a of 2010 and ever since then they've been nothing but helpful and attentive to any needs and/or questions I've had. I put a lot of miles on my Jeep and I'm in for oil changes/service more than an average person. James is always able to offer me a same day appointment that works with my schedule, and I am very appreciative of that. The technicians take great care of my Jeep and everyone at the dealership that I've interacted with is always interested in how they can do better. As a customer, that's a great characteristic to see from a dealership you're already very impressed with. Keep up the great work! More

Doing business with Don White's Timonium Chrysler Jeep Dodge since 2008 for new car sale and service, it's been the best experience I've had with any Car Dealer. I would and have, recommended Don White's Dodge since 2008 for new car sale and service, it's been the best experience I've had with any Car Dealer. I would and have, recommended Don White's Timonium Chrysler Jeep Dodge to friends and colleagues. More

I have always had a pleasant experience with Service department, specifically James Johnson. My wife and I have worked with him for years and trust him completely with our many Don White purchases. We h department, specifically James Johnson. My wife and I have worked with him for years and trust him completely with our many Don White purchases. We have bought 4 cars over the last 10 years and are extremely satisfied with James in Service department. More

James Johnson, Service Adviser at Don White's Timonium is always friendly, courteous, organized and helpful in addition to being extremely knowledgeable on Dodge, Chrysler and Jeep products. He follows up w always friendly, courteous, organized and helpful in addition to being extremely knowledgeable on Dodge, Chrysler and Jeep products. He follows up while the vehicle is in the shop and keeps me posted on repair and maintenance costs. He will offer options when they are available as well as having a keen sense of the time frame that my car will spend in the shop, thus saving me time and money on car rentals and lost time from work. James does a superior job compared to any other dealer I have done business with and I give him my 5-Star Rating. Thanks James and keep up the great work! Steve Steve Miller More