Doral Lincoln

DO NOT BUY / FINANCE FROM THIS PLACE ! !!!!!! NOTHING BUT SCAMMERS !!!!! We signed a contract, put $4000 down ( 20% on a 22k vehicle) TWO WEEKS later , the salesmen texts me that we need an !!!!!! NOTHING BUT SCAMMERS !!!!! We signed a contract, put $4000 down ( 20% on a 22k vehicle) TWO WEEKS later , the salesmen texts me that we need another $8700 down payment or co-signer with good credit or bring the car back, his excuse that the bank wants 20% down...... 20% was the $4000 we put down initially, another $8700 would be more than 50% of the value of the car...... NEVER gave me a copy of the contract I signed originally. SCAMMMMMERRRRRSSSSSSSSSS More

Typical dealer with all the false claims and mis-information. Advertised as a Certified Pre-Owned vehicle, NOT! Structured and offer after numerous calls, emails, and texts only to be presented mis-information. Advertised as a Certified Pre-Owned vehicle, NOT! Structured and offer after numerous calls, emails, and texts only to be presented a final sales sheet with all sorts of incorrect numbers and added fees. Don't step foot on their lot until you ask for all the numbers first. More

Terrible customer service. The service and Parts Department is awful as well. Services advisers are few polite and lack of education. The price of a $20 part in the after-marke The service and Parts Department is awful as well. Services advisers are few polite and lack of education. The price of a $20 part in the after-market and auto parts is charged with an exaggerated price of $2500!! In addition to three hours of labor at a super high rate of almost $4000! This dealer must be investigated for price violations and abusive charges to the consumer. More

Subject: Formal Complaint Regarding Deceptive Sales Practices Dear Doral Lincoln Inc Management, I am writing to express my deep dissatisfaction and disappointment with the service I received fro Practices Dear Doral Lincoln Inc Management, I am writing to express my deep dissatisfaction and disappointment with the service I received from your dealership, particularly the incident that transpired on Saturday, Nov 18, 2023. My experience with Doral Lincoln Inc has left me with a negative impression, and I feel compelled to bring to your attention the deceptive tactics employed by your staff. On Thursday, Nov 16, 2023, I came across a 2021 MERCEDES-BENZ C-CLASS C 300 convertible (VIN: W1KWK8DB2MG103132) listed on your website, https://www.dorallincoln.com/. I submitted an inquiry regarding the car's availability but did not receive any response. The next day, the listing was removed from your website, leading me to believe the car had been sold. To my surprise, on Saturday, Nov 18, while negotiating at another dealership for a similar vehicle, I received a call from a manager at Doral Lincoln Inc, who identified herself as Maria. She acknowledged the oversight, apologized for the inconvenience, and assured me that the car I initially inquired about was still available. Maria went on to promise a better deal than the one I was currently pursuing and arranged for a salesperson, Gabriel, to contact me. Gabriel promptly called, apologized for the previous oversight, and confirmed the availability of the car. He even sent amateurish pictures, presumably taken on-site, to reinforce the claim. Motivated by this information, I left the dealership I was negotiating with and traveled to Doral Lincoln Inc. Upon my arrival, I was greeted by individuals who seemed to be expecting me. However, instead of being directed to the car I inquired about, I was led into a deceptive situation. The salesperson presented an entirely different vehicle and attempted to persuade me into considering it, claiming that the car I wanted had already been sold. This bait-and-switch tactic is not only unprofessional but also highly unethical. When I confronted the salesperson about the discrepancy, he disclaimed any responsibility, indicating that Gabriel did not work for the dealership but rather for the call center. This contradictory information only added to the frustration of being misled. Subsequently, when I brought the matter to the attention of the Sales Manager, I received a dismissive response, with an attempt to shift blame onto the call center and an assertion that the sold car could not be brought back. This experience has not only wasted my time but has also damaged my trust in Doral Lincoln Inc. Deceptive practices of this nature are unacceptable and tarnish the reputation of your dealership. I urge you to investigate this matter thoroughly, take appropriate action against the individuals involved, and implement measures to prevent the recurrence of such deceptive sales tactics. I expect a prompt and meaningful response to this complaint. Your attention to this matter is crucial in restoring my faith in Doral Lincoln Inc and ensuring that other potential customers are not subjected to similar deceitful practices. Sincerely, Danny Sibai More

Terrible service. Went this morning with a bent rim. I had taken the wheel off and the spare was rolling. First, the bent rim is not covered by the warranty, even i Went this morning with a bent rim. I had taken the wheel off and the spare was rolling. First, the bent rim is not covered by the warranty, even if it should because it is made of aluminum and easily damaged. But that is a problem of the warranty and not the dealership. I arrive and no "technician" can see me for at least one hour. No, I cannot order a new rim until the "technician" approves, even though I am paying for it and the damaged rim is patently clear. No loaner car available. Took my car elsewhere. More

I would not recommend Doral Lincoln. If zero stars was an option that is what they’d receive. Their customer service was extremely disappointing. Originally spoke to Rey in regard to a v If zero stars was an option that is what they’d receive. Their customer service was extremely disappointing. Originally spoke to Rey in regard to a vehicle which didn’t work out due to my payment preference… I then received a call from Jesus P. in regard to a different vehicle. After not receiving a call back after numerous calls in over a 24hr period I finally received a text message from Rey stating the car I originally called in about was sold… not even the car his coworker called me in regard to. His exact words… “the vehicle you wanted is sold my friend, paid in full” with a picture of the keys. Can’t get any lower than this! I will take my business else where. Also, no need to comment and tell me to contact the manager. I have already tried to do that and each time I am continuously told they are unavailable. I would suggest revisiting your policies and procedures in regard to customer service with your employees. More

DO NOT BUY FROM THIS DEALERSHIP! !! I bought my first car from them 1 year ago to realize a year after that they took advantage of my innocence and lack of knowledge of the car busine !! I bought my first car from them 1 year ago to realize a year after that they took advantage of my innocence and lack of knowledge of the car business. They put an extended warranty without my consent in the contract without letting me know and I confidently signed without reading the contract (I should have read the contract), bumped up the price and took from me 7,000 dollars of down payment in price bump ups. Now 1 year later I realize that I have an extended warranty and to my surprise it has expired as I exceeded the miles and I was not even able to use any of the benefits. That is the most dishonest thing I have ever experienced! Really unprofessional and would not recommend this dealership to anyone and I am going to make sure that everyone that asks me about buying a car to let them know the experience I had with them. I feel like I have been stolen from! NEVER BUY FROM THIS DEALERSHIP!!! More

Poor customer service. Certified listed but not fulfilled. Dealer tried to add cost for certification after the agreement Certified listed but not fulfilled. Dealer tried to add cost for certification after the agreement More

Best Dealership in my eyes the salespeople were very helpful in purchasing my new vehicle. helpful in purchasing my new vehicle. More

Called the dealer 4 days in advance and made contact with Jesus Campos to ensure both a vehicle was available and at the lot. I was assured the vehicle would be there after advising I would be driving from T Jesus Campos to ensure both a vehicle was available and at the lot. I was assured the vehicle would be there after advising I would be driving from Tampa to Doral to see the truck. I verified this morning with Jesus Campos again the vehicle was available and at the lot as I was going to have my father there to come look at the vehicle. Jesus Campos insured me everything was fine and to have my father drive to see the truck. Upon my father's arrival to the dealership he was advised that the truck had sold a couple days ago and was no longer available. I again contacted Jesus Campos and asked him if it was some sort of mistake, to which he told me, if they told him the vehicle sold it must be sold and he was only checking with the computer to see that it was still available. I am even still now receiving text messages confirming my appointment with the dealership. Jesus Campos is had no compassion for my father driving down there. Jesus Campos is a disgrace to his job and his word as a man has no value. I would be embarrassed to have Jesus Campos working for my business and representing it the way he does. I would not recommend buying anything from a dealer that employs such dishonorable people. More