Drive World 112

Great experience Everyone at the dealership was friendly, welcoming and patient. The employees worked with me in order to ensure that I left in a car that I loved and Everyone at the dealership was friendly, welcoming and patient. The employees worked with me in order to ensure that I left in a car that I loved and was satisfied with the experience. This was an overall good experience, especially for a first timer. More

Excellent The staff at this dealership went above and beyond to get me in a car. Neil,Dominic and Bill provided amazing customer service.would recommend then to The staff at this dealership went above and beyond to get me in a car. Neil,Dominic and Bill provided amazing customer service.would recommend then to anyome looking for a great deal on a car. More

Crooks The most unprofessional, nasty, crooks I have ever dealt with. My fiance was interested in a 2003 GMC sierra pick up truck with 170k miles listed onli The most unprofessional, nasty, crooks I have ever dealt with. My fiance was interested in a 2003 GMC sierra pick up truck with 170k miles listed online for 11,500. We arrived November 5th at 9am. We walked into a meeting and we're handed the keys and told to go look at the truck ourselves. After waiting an hour for the meeting to end a salesman had to jump the truck in order to get it running for a test drive. Still interested we sat down to discuss numbers. The only thing that we were told was that there was no warrantee and we had to leave a deposit of 1k in order for them to run our credit. I insisted that I would not leave more then 1 hundred dollars and I have never been asked to leave a down payment prior to discussing any numbers. Everytime I asked for a ball park figure of monthly payments I was told that it was not their department by both the salesman and the manager and that  I had to wait for the accountant to get there. Around 2oclock we received a call that everything was approved and all we had to do was contact the insurance company and bring documents down. We returned to the dealership at 3oclock with insurance papers and still did not know how much we would be paying. The sales guy proceeded to put our plates on the new truck. I was then notified that I needed commercial plates, which is an issue where I live since its a village and the vehicle would be being parked in the road and commercial plates are not allowed and would be towed. After telling the manager Jim that I would not be purchasing the vehicle I was told I had 2 options. I could keep my plates and swop them every night, which is illegal or I could have then falsify some documents that would allow for normal plates. Realizing at this point the type of people I was dealing with I was backing out of the deal. Last second they notified me that title was last registered with normal plates there for it didn't need commercial ones. At 6pm the accountant finally arrived and I was handed paperwork to sign. I immediately demanded to discuss payments prior to signing anything. At which point I was told that it would be $450 a month for 4 years coming to a total of 21k. I began laughing at this point and told them they were out of there mind for an old vehicle with high miles and no warrantee. The accountant Nick from there smithtown office apologised and stated that he was unaware I had not been aware of any numbers until this point. He even stated that he has kids and would not let them make that purchase. Jim the manager at this point became irate and began yelling at me that I'm being unreasonable and said he didn't think money mattered, I wanted the vehicle and he was getting me what I wanted. I had had enough at this point and said no I was not taking this truck, Jim then Turned to my fiance and said your not married yet, you can do whatever you want. My fiance then becoming furious and asked him to shred all paperwork and return our deposit. After another 30 minutes of trying to get our money back, Jim refused to shred all papers and stated money was in a safe that could not be accessed at the moment. After everything all Jim cared about was a good recommendation yet he treated us poorly. The following day we went to a new car dealership where we purchased a 2017 with no miles at $350 a month. Jim and Nick both called us to follow up to see if we were still interested in their truck. We told them no and asked about our refund. We were told it would be mailed out that week. A month later they were recontacted and we were told the refund was being processed and to call back. It is now January and we have not received our money. I would never purchase anything from this company nor recommend them to anyone. They stole 100 dollars from us, waisted our entire day, and ran my finances credit 5x. The aggravation, lies, and aggression from these people were disgusting. More

RUN AS FAR AWAY AS POSSIBLE Go as far away from this place as you can. Cars are horrible quality. Purchased a car from this deanship and nothing but problems driving it off the l Go as far away from this place as you can. Cars are horrible quality. Purchased a car from this deanship and nothing but problems driving it off the lot. Rotten back tires which had to argue and plead to get replaced. Break were making noises during test drive, promised to fix before I signed contract. Took weeks and 5 times to the shop to finally get fixed half a**. Transmission dropped within 30 days of purchase which they said they would cover the deductible but NEVER DID!!!, AC went within 5 days. Took months to get anything covered by them. STILL problems with the car. They are paired up with the mechanics down the road and had to go back multiple times to get the same things fixed. Nobody returns your calls, you have to go down and be in front of them to deal with you. ABSOLUTE WORST PLACE IVE PURCHASED A CAR FROM. RUN, DONT EVEN BOTHER STOPPING!! More