Drive World 112

I first inquired about a car similar to mine which was totaled. The receptionist called me everyday to set up an appointment even though I explained to her how far this place was and my work schedule won’ totaled. The receptionist called me everyday to set up an appointment even though I explained to her how far this place was and my work schedule won’t allow me to come during the week. This dealership being almost a hour away I couldn’t make the hour long trek after work and it still be open. So on my day off from work I made a 51 min. Trek from NYC area to see the car. Jack Lev has to be one of the worst salesman in this industry hands down. As soon as I told I didn’t need financing things took a turn, the price of the car went from as advertised $31,995 to $35,500. If you have your own bank or plan to buy cash I suggest stay away, they want to run your credit with the banks they get the most kickbacks from. I was on a test drive and the woman who took me told me herself I should take advantage of the price using their finance then refinance to my bank or pay it off if I want the car. I was still willing to make a deal since I didn’t hear from Jack Lev about the car after I left. Due to a lack of communication I reached out to John Kikis, we negotiated pricing he sent me a bill of sale which I contacted my bank to ready a bank check to acquire the vehicle. I called John Kikis to tell him my bank is sending a certified check but it’s delayed due to it being a short week due to holiday, he said fine he would have Jack Lev contact me since he hasn’t been at the dealership for some days. I received a call around 8:30pm from Jack Lev telling me that the car has been sold, he then moronically offered me a similar car that of a lesser model with 30k more miles than the one I had a check for. What he called a “great deal” $5k less than the one I was to buy. Very unprofessional customer service on Jack Lev end from the beginning. Stay away from this place and further away from Jack Lev. More

3 months having my car problems already, plus was promise touch up never happen. Manager is a xxxxxxxx artest. The car sales industry needs a cleanup touch up never happen. Manager is a xxxxxxxx artest. The car sales industry needs a cleanup More

Our experience with Smith Haven Auto Group was to say it best, "Bitter-Sweet". For months we have been searching for a specific preowned work vehicle with low miles and within our budget. We felt that a C best, "Bitter-Sweet". For months we have been searching for a specific preowned work vehicle with low miles and within our budget. We felt that a Certified pre-owned would be the closest we can get to purchasing a new vehicle. We finally came across exactly what we looking for at Smith Haven.com and rushed on down to look at it. From first sight, It was perfect. We took a test drive and we knew this was the truck we wanted. Our salesman was a true pleasure to work with answered all our questions and even brought the vehicle to our own mechanic for a pre-purchase inspection, very sweet ! Now, remember I said Bitter-Sweet, here comes the Bitter part. The mechanic advised me that the truck looks and performed fine except the engine oil pan was so badly rusted it was just a matter of time before it let go. Meaning total oil loss causing inevitable engine failure. But we are talking about a Certified Pre-Owned vehicle here, so this should surely be taken care of by Smith Haven right? WRONG!!!! When we advised our salesman of the problem he brought the matter to the attention of his management team who refused to replace the oil pan. I counter offered with paying half the expenses and still it was rejected by management. Fully knowing of this problem even before selling this vehicle Smith Haven Auto Group ignored a blatantly obvious and critical engine problem and continued to advertise this vehicle for resales as a Certified Pre-Owned. So what good is this Rigorous 125 Point Inspection, perhaps it was a 125-point cosmetic inspection because I'll tell you, the truck looked fantastic! However, if If it weren't for needing this vehicle for business reasons we would have walked away. But during a time where everything was so challenging already we needed to move forward with the purchase and brunt to cost of replacing the pan since it was obviously not covered under warranty. Long story short, within 6 miles after taking possession of the vehicle the oil pan ruptured and we lost oil. Thankfully it happened when the truck was sitting in our driveway and we suffered no engine damage. But we did reach out to Smith Haven and we did make a plea for some kind of help with this matter since we didn't even have the vehicle 5 hours and we did report the problem to them prior to the purchase. We expected some compassion maybe, we expected some understanding, we expected this dealership to step up and make a difference. Instead we were just stepped on. They simply told us "you bought it like that and we wont help you". So if your thinking about a Certified Pre-Owned vehicle at Smith Haven be sure to rethink that choice. Caveat Emptor! More

I usually don’t write reviews but my experience here was so phenomenal that I just had to share. As a first time buyer I was overwhelmed and anxious. I visited other dealerships before coming to Smith Haven so phenomenal that I just had to share. As a first time buyer I was overwhelmed and anxious. I visited other dealerships before coming to Smith Haven 112 and they seemed to be uninterested in helping me. Upon arrival at Smith Haven 112 I was greeted but their friendly and helpful staff. My salesperson, Andrew DeSerio provided me with the absolute best customer service. He was happy to help and answered all my questions. He went out of his way to accommodate and ensure that I was getting the best possible deal. There are no hidden fees!!! If you are interested in buying a car but are unsure where to go and want to make sure you get the best possible car and the easiest car buying experience, go to Smith Haven 112!! And ask for Andrew DeSerio! He deserves a promotion!! More

Disregard my first post . They rush you to buy then do not do there end of the deal. They never paid my lease off I traded in . trying to contact the manager never gets back to you. Its been almost a mont not do there end of the deal. They never paid my lease off I traded in . trying to contact the manager never gets back to you. Its been almost a month so unprofessional. More

Awesome Salesman Harry, my salesman is a terrific guy, someone you could trust; I did. With obstacles to overcome, he was able to get me the car of my choice Harry, my salesman is a terrific guy, someone you could trust; I did. With obstacles to overcome, he was able to get me the car of my choice More

Great Service! Got the Ram I wanted! I had a great experience as Smith Haven 112. Sales and finance managers were very accommodating and got me to where I wanted to be with the Ram I want I had a great experience as Smith Haven 112. Sales and finance managers were very accommodating and got me to where I wanted to be with the Ram I wanted. I would recommend to anyone to get a car here! More

I went to smith haven112 and was greeted by Andrew d. He was very nice I told him I have no money no credit and only a trade in to purchase a car. Within 25 minutes I was approved. What a nice team of man was very nice I told him I have no money no credit and only a trade in to purchase a car. Within 25 minutes I was approved. What a nice team of managersz. Everyone was so nice. I was shocked that I was approved but like Andrew said and I believe all involved went above and beyond to help me get a car. Andrew d is a great and caring salesperson. You should be honored to have him working for you . Joanne Hadden More

Let me start by saying i hate car salesmen and also i have never written a review in my life. I'm writing to say that i have never had a more pleasurable experience in my life ( for buying a car ). The g have never written a review in my life. I'm writing to say that i have never had a more pleasurable experience in my life ( for buying a car ). The guy was completely honest / fun and knowledgeable. Don't get me wrong, he still sells cars but this kid Andrew really took care of me and didn't jerk me around. I will be buying my next car from this place again and for me -- that's the best compliment I've ever given. More

A pleasure to deal with Just picked up my 2012 Honda Civic(clean as a whistle). My salesman Andrew D. was great to work with I told him what I wanted and he showed me exactly Just picked up my 2012 Honda Civic(clean as a whistle). My salesman Andrew D. was great to work with I told him what I wanted and he showed me exactly the cars that matched my needs. He showed me the cars and had extensive knowledge about each of them. I would recommend Andrew and the dealership to everyone. I also had to deal with John the finance man a real professional and a real gentleman. If you are looking for a car these are the guys to see. Thanks Guys, Henry Harms More