Dundee Ford

Top notch no bs Like many consumers... I do my research. I knew what I wanted and I knew what to expect from dealers. Well.... most dealers except for Cucci I was r Like many consumers... I do my research. I knew what I wanted and I knew what to expect from dealers. Well.... most dealers except for Cucci I was respected, my trade was accurately appraised, new vehicle was aggressively priced.... finance didn't play typical games. This was the least painful car purchase to date. I have purchased over thirty cars in last 15 years. Store manager was happy to help and offered me everything he could and then some. Month later..... service department experience was great. Addressed all concerns and followed up with me after I picked up the car. Great people to work with. Genuine people. More

Buying a new vehicle We recently purchased a new vehicle through Cucci Ford and Anthony Carioscia was our sales representative and he was fantastic. Very knowledgeable, p We recently purchased a new vehicle through Cucci Ford and Anthony Carioscia was our sales representative and he was fantastic. Very knowledgeable, patient and willing to work with us. He was also extremely friendly and we felt we could trust him. More

Great Experience - not your typical car buying nightmare. My salesman, Anthony Presta, was great. He was very professional and listened to my needs and concerns. All in all the whole buying experience was gre My salesman, Anthony Presta, was great. He was very professional and listened to my needs and concerns. All in all the whole buying experience was great. I really had no intention of buying so soon, I had just started looking, but everyone was extremely patient with me and I never felt any pressure. I left with a new truck. More

Poor customer service! I found a Corvette I was interested in on Cars.com, it was located in East Dundee IL at Cucci Ford. I called the salesperson and he assured me the car I found a Corvette I was interested in on Cars.com, it was located in East Dundee IL at Cucci Ford. I called the salesperson and he assured me the car was in excellent condition and there would be no surprises if I were to drive up there to see it. I made an appointment for the morning of Wednesday January 11th and my wife and I drove from Cincinnati OH to see the car. It was right after the dealership opened when we arrived and we looked at the car doing all the usual checking the interior, paint, engine, etc. We liked what we saw and we negotiated a trade with my car to purchase the Corvette. It was mid day when we left the dealership for the 5+ hour drive back home, the car drove great and there were no problems until it got dark when I turned on the headlights. I could hardly see the road even when I put the high beams on, I pulled over and it looked like the headlight lenses had dirt on the inside and the tint on the exterior cover was cloudy which prevented the light beams to project properly. I called the dealership the next day and they told me to take it to a body shop and they should be able to remove the tint overlay on the outer covers and they would pay for it. I made an appointment to take the car to a local Chevrolet dealership that specializes in Corvettes, when I tried to start my car to take it in the battery was dead it would not start nor any of the electronic systems were working. I called AAA and they towed the car to the dealership. Later that day the service manager called me to explain that the tint on the headlight covers could not be peeled of as it was some type of aftermarket spray that would be impossible to remove and the dirt and grime inside the lenses was also impossible to clean. He also informed me that after testing my battery there was a dead cell and I needed a new battery. He explained further that the car would need new headlights as there was no repair that could be done with the existing lights. The headlights are very expensive but as I had no choice if I wanted to drive my car in the dark I told him to order/install the parts. I emailed the salesman as well as the owner of Cucci Ford explaining what was happening and here is when communication from them stopped! The next day the service manager from the shop that was working on my car called and since they had to remove the front fascia to install the headlights he informed me that evidently my car was in an accident and the lower radiator support was broken and needed to be replaced or my radiator could fall out. At this time I emailed and called both the salesman and the owner of Cucci Ford to explain the problems and as yet to receive an answer or a call back from them. I am completely frustrated that the car that was sold to me as being in excellent condition is now costing me over $3,335.01 in repairs to make it safe and drivable. I believe Cucci Ford should be responsible as these problems were not only costly they were dangerous to the operation of this vehicle on the road. And now they will not respond to our emails or voicemails!!!! More

Buying a Fusion The services provided by Anthony Presta during the sale were outstanding. We went through the sales process the way I wanted to do business. I only The services provided by Anthony Presta during the sale were outstanding. We went through the sales process the way I wanted to do business. I only went to the dealership after a competitive email process with severl dealers. Anthony was very responsive and gave me the best overall deal. When I ent to the dealership to settle the deal, everything was ready and I was able to drive away in the absolute minimum amount of time. After buying cars every 3 years for 45 years, this was the best shoppping and buying exxperience I have ever had. More

New Car As it was time for me to buy a new car, I did some research on the dealerships in the area. Cucci Ford came up and had a lot of great reviews on it an As it was time for me to buy a new car, I did some research on the dealerships in the area. Cucci Ford came up and had a lot of great reviews on it and boy were they right. Salesman AJ went above and beyond to work with me and my bugget and was able to get me under then where I wanted to be. Him and the Manager Dave explained everything in detail and I did NOT feel left out or that they were "trying to get one over on me". I recommend Cucci Ford and the staff they have working there. More

Best buying experience in years The dealership went beyond what other dealerships did to find the car I wanted. Then they made a special effort to get the car for me quickly. Excel The dealership went beyond what other dealerships did to find the car I wanted. Then they made a special effort to get the car for me quickly. Excellent service More

Thrilled with the buying experience Not one trip back to the manager. Not one time did I feel like Confusion was being used as a negotiation tool. This was one of the biggest purchases I Not one trip back to the manager. Not one time did I feel like Confusion was being used as a negotiation tool. This was one of the biggest purchases I have ever made, and Cucci Ford made it awesome. More

I am finisher and want to up date my Exp. Cucci Ford reached out to me an fixed all the trouble with sending my car to me and explained the reasons it took so long Thank You Cucci Ford reached out to me an fixed all the trouble with sending my car to me and explained the reasons it took so long Thank You More

GREAT SALES TEAM AJ, Dave, and Mark were hands down easiest, nicest people to work with. They went straight to the point and worked with you hassell free. I left feeli AJ, Dave, and Mark were hands down easiest, nicest people to work with. They went straight to the point and worked with you hassell free. I left feeling good about my buy and have already recommended a couple of my friends and family. The Lifetime power terrain warranty was a plus as well. More