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Duval Ford
Jacksonville, FL
1,977 Reviews
Duval Ford, the oldest family-owned Ford dealership in Jacksonville, Florida, has proudly served the community since 1916. As a premier dealership, we offer an extensive selection of new and used Ford vehicles, including cars, trucks, and SUVs, along with top-notch parts and service.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,977 reviews
July 21, 2026
This car buying experience was the best we have ever had by far! I normally get headaches car shopping, but this was so relaxed, I was stress free. David Watts was wonderful. He was honest, helpful, no by far! I normally get headaches car shopping, but this was so relaxed, I was stress free. David Watts was wonderful. He was honest, helpful, not pushy, and didn’t give us a bunch of fluff or sales pitches. He actively looked for cars online or in the lot that fit our exact description, and when one came in, it felt like we were the first ones notified. He was attentive to our trade in options, and clear cut on the costs. Never once was he annoyed with our requests. What a hard worker! Then we get to the actual buying of the vehicle. Again, usually another headache. Rick Garcia was wonderful! Very personable, understanding, and like David, went the extra mile and hours to make our time crunch happen. He was knowledgeable about the paperwork, spent time explaining in lay mans terms and never rushed us or was annoyed. Duval has a special duo with these guys and I know they will benefit Duval and anyone who comes to see them! Thank you, gentlemen! More
by P
Employees Worked With
David Watts, Rick Garcia
July 17, 2026
Jon was a pleasure to work with and very professional throughout our experience. When we are next in the market for a new vehicle we will definitely work with Jon again. throughout our experience. When we are next in the market for a new vehicle we will definitely work with Jon again. More
by Cathy1922
Employees Worked With
Jon Benfield
July 17, 2026
Professional, courteous and responsive. Made my life a whole lot easier with their mobile service. No boring wait in the dealership. Technician was exceptional! Made my life a whole lot easier with their mobile service. No boring wait in the dealership. Technician was exceptional! More
by wardjb2372
Employees Worked With
Felipe
June 26, 2026
I special ordered a 2026 Ford Mustang GT Premium Convertible from Duval Ford after spending nearly two months searching dealership inventory online across Charleston, Atlanta, Southeast Georgia, and Convertible from Duval Ford after spending nearly two months searching dealership inventory online across Charleston, Atlanta, Southeast Georgia, and Jacksonville. During that search, Duval Ford stood out because their Internet Manager was professional, responsive, and willing to answer my questions through email, phone calls, and text messages. Twenty-two minutes after I emailed Duval Ford about ordering a 2026 Ford Mustang GT Premium Convertible with a 6-speed manual transmission in Grabber Blue Metallic paint, Jonathan Barber replied, “Thank you for your reach out on the Ford Mustang with the specific build. I do not have one like that, but I am happy to get it built for you and then you can just wait for it to come in.” That response stood in sharp contrast to another dealership, where I was told that “the owner does not want anything to do with your car” because it was Grabber Blue Metallic with a manual transmission. To me, that highlighted the difference between a dealership focused on customer service and one focused primarily on the business risk of ordering a vehicle that was not already on the dealership floorplan. The ordering process was easy and included a refundable deposit. Communication with Jonathan stayed consistent, pricing was transparent, and any manufacturer pricing discounts in effect at the time of delivery will be applied to the purchase. At delivery, I had an engaging car-enthusiast discussion with Finance Manager Rick Garcia about manufacturer-planned maintenance, lubricant specifications, and Duval Ford’s commitment to customer service. Duval Ford earned my business because they were willing to do what other dealerships were not: listen to the customer, answer questions, and make the special-order process straightforward. From the first email through delivery, the experience reflected a dealership culture focused on customer service, and I would highly recommend Duval Ford to anyone considering a new Ford purchase. More
by lewsimmons
June 15, 2026
The service we received from our sales consultant George Clark with Duval Ford was top notch. He didn't stop until he got us the offer we were looking for. He will definitely be the first we contact when ma Clark with Duval Ford was top notch. He didn't stop until he got us the offer we were looking for. He will definitely be the first we contact when making a future purchase. I would also like to extend a thank you to James Holloway IV in the financial department for making a smooth and painless transition through the paperwork process. More
by Ronald Morris Jr.
Employees Worked With
George Clark
