Duval Ford - Service Center

Sunroof leak and new brakes I've been to this dealership before and didn't experience the best service and was hesitate about coming back but I'm so glad I did. I had great servi I've been to this dealership before and didn't experience the best service and was hesitate about coming back but I'm so glad I did. I had great service! Rudy was awesome, he kept me up to date in regards to my car the whole time it was in the shop. They fixed my sunroof leak for free and even detailed my car, it was a great experience! More

Saving the day I would love to thank the ford duvall team especially mike murdock in helping resolve a service night mare because i mistakenly purchased a vehicle fr I would love to thank the ford duvall team especially mike murdock in helping resolve a service night mare because i mistakenly purchased a vehicle from a napleton orlando Volkswagen. Thanks duval for we will keep coming back. More

Bobby Z. Duval Ford assists my family with their repairs and service. This particular occasion Bobby Zelk was the tech responsible for repairs. He contacted me Duval Ford assists my family with their repairs and service. This particular occasion Bobby Zelk was the tech responsible for repairs. He contacted me direct to discuss some additional "recommended" repairs while he was behind the dash. Thus, saving us potential $$ in the future. As always....due to Bobby's honesty, we approved the additional items. Can't thank him enough. More

Service Smooth, service went very well and I should have asked to have my car washed; if it is working. Service Employee might ask if I would like my car was Smooth, service went very well and I should have asked to have my car washed; if it is working. Service Employee might ask if I would like my car washed if available. More

The service rep.(David) was excellent. Great and supporting service from David. He arranged a rental car and had my car ready for pickup doing the rain. He went out of his way to make sure Great and supporting service from David. He arranged a rental car and had my car ready for pickup doing the rain. He went out of his way to make sure that I was satisfied with the service. More

focus The Techs in the service department are very good and friendly. The car was serviced with no problem and in a timely matter. I have always had an ex The Techs in the service department are very good and friendly. The car was serviced with no problem and in a timely matter. I have always had an excellent experience when I bring in my car. More

Best car buying experience ever We couldn't have asked for a more simple, seamless car buying experience. Our salesperson, Susan Moore, was just so friendly and down to earth. We f We couldn't have asked for a more simple, seamless car buying experience. Our salesperson, Susan Moore, was just so friendly and down to earth. We felt absolutely no pressure, no wasting of our time, and no bait and switch. We went to Duval not even looking for a vehicle, but simply for service. Our salesperson, Susan, introduced herself and asked if there was anything she could help with; my wife then asked her about the vehicle we purchased and we ended up driving away the very next day in our new Jeep. We highly recommend Duval Ford and especially Susan Moore as your dealership and salesperson of choice. More

Fast and friendly I did not have an appointment I arrived at 1:36pm: and left by 2:00pm just amazing how fast my car was ready WOW I did not have an appointment I arrived at 1:36pm: and left by 2:00pm just amazing how fast my car was ready WOW More

Tire Troubles Got a screw in my tire. It could not be patched according to service. I have road hazard warranty. My tires have been discontinued. Service replac Got a screw in my tire. It could not be patched according to service. I have road hazard warranty. My tires have been discontinued. Service replaced the tire with a blackwall. The other three tires are raised white letters. Now I have three matching tires and one black non matching tire. Not pleased. More

Great experience John was very professional - first time the technician has called me first to give me an update on my vehicle since I have been having my maintenance John was very professional - first time the technician has called me first to give me an update on my vehicle since I have been having my maintenance done at Duval Ford. John also offered me a car wash whisk is also a first. His demeanor and follow up makes him a valuable employee. More