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Dyer Chevrolet Fort Pierce - Service Center
Fort Pierce, FL
51 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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51 Reviews of Dyer Chevrolet Fort Pierce - Service Center
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January 01, 2017
Lies, aggravation and headaches Please read entire review. The worst experience I've ever had with a body shop! Had an accident/ insurance claim for my 2012 Cadillac Escalade. Driver Please read entire review. The worst experience I've ever had with a body shop! Had an accident/ insurance claim for my 2012 Cadillac Escalade. Driver side front end, bumper, fender, tire, rim, front driver side suspension and under frame were all damaged and needed to be replaced. Dyer Chevrolet of Fort Pierce took 8 weeks to "complete repairs" and would have taken longer had I not expressed my frustrations with Daryl (body shop manager). Every week I called Daryl for an update, it was always another issue that took the entire week to fix. I felt like he was making up issues to keep my vehicle longer to run up a labor bill, since it was an insurance claim. I finally had enough! When he told me he test drove my vehicle on the 7th week. I found this hard to believe since my cadillac comes equipped with an app that I can see diagnostics on. On the app one of my tires had 14 psi (basically flat) plus my milage on the app was the same since the vehicle arrived to them. Therefore, he couldn't have driven it. Once Daryl found out I can see details about my vehicle's diagnostics, all of a sudden within 30 minutes all my tires had 35 psi??? Driving home my center cap on my rim that they (replaced) flew off because they installed the wrong bolts that were too long and you would have known that when installing the center cap because it has to snap in, also they missed some scratches that were related to the accident. Had to take my vehicle to a second shop to fix wrong bolts and scratches. After inspection, second shop found additional parts that Dyer missed. Like bent struts and a bent shock that they said they replaced but did not. If you want honest, efficient and reliable service done on your car DO NOT take it to Dyer Chevrolet of Fort Pierce. More
by Blue Cascade
Employees Worked With
Darrell Frye
Helpful September 19, 2016
True Chevy Quality Collision repair service. Darrell in the collision shop is about as square as they come. He held true to his word in giving our repair the attention and professionalism that an Darrell in the collision shop is about as square as they come. He held true to his word in giving our repair the attention and professionalism that any true Chevy owner putting there trust in a certified Chevrolet dealer for significant should expect. I would not hesitate to recommend Dyer Chevrolet in Fort Pierce for auto collision repair knowing that Darrell will go over and above to ensure a Chevrolet Quality repair is delivered. More
by timyoung
Employees Worked With
Darrell Frye
September 15, 2016
service maintenance Have always went here since I bought my Chevy Malibu and have received fast courteous service at comparible prices for my regular maintence oil change Have always went here since I bought my Chevy Malibu and have received fast courteous service at comparible prices for my regular maintence oil change and tire rotation. Would highly recommend Dyer Chevorlet dealer to all More
by psldar
Employees Worked With
Mike Rivera
August 28, 2016
Complain Terrible service . Fourteen hundred dollars later the service department manager said I had to call the store or go online to get the managers number. Terrible service . Fourteen hundred dollars later the service department manager said I had to call the store or go online to get the managers number. Such horrible expirence took 2 months to find out what the issue was. The customer service sucks ! I have bought several brand new trucks from this place the service manager should get training classes on customer services ! The sales department is great! More
by Rafael
Employees Worked With
Mike rivera, Mike Rivera
August 25, 2016
Great Service!! Well I must say that I am more pleased now then I was a few years back with the service department, They have step up there game with customer satisf Well I must say that I am more pleased now then I was a few years back with the service department, They have step up there game with customer satisfaction. On a scale of 1-10 I`ll give the team a (10) overall. Keep up the great work guys & gals Signed: Willie Gardenhire 08/25/16 More
by gbaby407
Employees Worked With
Kelly Hampton
August 04, 2016
awareness I was told all would be ready for me to drop my vehicle and grab my loaner and no one in service knew when I got there even tho my papers were on the I was told all would be ready for me to drop my vehicle and grab my loaner and no one in service knew when I got there even tho my papers were on the counter visible to me. Came back to pick it up 48 hrs later and again no one had my papers??? Jason was not the issue here at all ! He is amazing ! It was four guys in service trying to figure it out . I don't k ow the names of service reception desk. More
by Betty
Employees Worked With
Jason Campbell
July 02, 2016
OUTSTANDING SERVICE. I brought my car in due to a recall notice. When I got it back there was a list of items they addressed that had nothing to do with the recall. I was I brought my car in due to a recall notice. When I got it back there was a list of items they addressed that had nothing to do with the recall. I was not aware of any of these issues. The recall issue addressed and a few other items corrected, they even washed the car and vacuumed the interior. My compliments and thanks to the service team at Dyer Chevrolet. Respectfully, Mindy ( Poppy's Market Cafe ) More
by Bomin
Employees Worked With
Kelly Hampton
April 28, 2016
NEVER TAKE YOUR VEHICLE TO DYER FT. PIERCE FOR SERVICE! We have a 2002 Corvette. We recently moved to Ft. Pierce and it was time to have an oil change so, without checking on the internet (big mistake) we We have a 2002 Corvette. We recently moved to Ft. Pierce and it was time to have an oil change so, without checking on the internet (big mistake) we took it to Dyer, Ft. Pierce. We we never quoted rates for any of the services but, since my husband has meticulously maintained his car, we assumed the oil change would be about the same as most Chevy dealers - $ 65.00 to maybe $10 dollars more because we're new to the area. I was shocked to be charged $135.74! More than double other dealers in surrounding areas. (I checked around too late). My husband also asked them to check out a window that didn't work and give him an estimate to repair it. It was astonishingly high so he said don't do it at this time. They did not. Again, I was shocked to receive a bill Just to "look" at it for $121.00. I called Mike Rivera, as the paperwork said: "If for any reason you are not completely satisfied" please call him. I asked him why the oil change was more than double. He said he only used the best personal there to change oil. What are his other people? Chopped liver? Inferior? When I asked what the $121.00 charge was for just to look at the window, he told me THAT CHARGE WAS FOR ONE HOUR OF LABOR!!! Outside of doctors & Lawyers, I know of very few people get that kind of money. No other dealerships that I've called charge ANYTHING TO LOOK at a problem. I asked him to reduce the bill, as we had never been informed of those outrageous charges, he said if he asked Kelly he would say he told us so we would be at a stand still He "offered" to give me a discount if we repaired the window there and on the next oil change. I asked him that with this attitude toward a new customer, why should I come back.? He should show some good faith and reduce the bill. He outright refused. I have never seen this blatant disregard for a customer in any car dealership. I have a business. If I had inadvertently ripped them off as badly as they did us on purpose, and they were willing to let me make amends, I would be grateful, not greedy. Go to Wallace, Suburban Chevrolet of Stuart, Gilbert or some place anywhere but here!!! More
by TOTALLY APPALLED
Employees Worked With
Mike Rivera, Kelly Hampton
April 22, 2016
Android upgrade Kudos to your service department and Bill Hernandez for handling my android upgrade and installation of my tie-down hooks on my Silverado!! I receive Kudos to your service department and Bill Hernandez for handling my android upgrade and installation of my tie-down hooks on my Silverado!! I received excellent treatment and attention from the moment I arrived to the moment I left the service area...this is what I appreciate as a Dyer Chevy customer...EXCELLENCE!! More
by avi8or55
Employees Worked With
Bill Hernandez
April 20, 2016
Service items paid for done incorrectly or not done at all I have a 2016 Cruze and made a April 16, 2016 appointment for an oil change and tire rotation at Dyer Chevrolet in Fort Pierce, Florida, because I was I have a 2016 Cruze and made a April 16, 2016 appointment for an oil change and tire rotation at Dyer Chevrolet in Fort Pierce, Florida, because I was heading north on a 1,200 mile drive and my mileage was at 15,000. (I opted for the dealer's internet special for an oil/filter change and tire rotation rather than using one of the services included in my purchase of the vehicle.) When I arrived at the dealer, I told the Service Advisor that I had set the tire pressure to specification and had been doing errands so the tires were heated and to not change the pressure in the tires; the advisor assured me the pressure would not be changed. When the service was purportedly complete the service advisor told me everything had been done and the tire pressures had not been changed. I then left the dealership and headed north. As I was driving, the car did not seem to handle the same as it had prior to the purported service so I went through the menu and saw my tire pressures were low but figured the pressure would increase the more I drove. The tire pressures did not increase (apparently because the tires were already heated) and remained relatively constant until nightfall. As I drove further north the ambient temperature became lower and my tire pressures dropped. When I reached North Carolina the temperature was 47 degrees and my tire pressures were four psi under specification. I then had to find an open service station at 2 am with an air pump and sufficient light--I had to struggle putting air in the tires in the dark. When daylight appeared I stopped in a rest area and checked the tires and found they had not been rotated--one tire had previously been marked and it was on the same wheel it was on prior to the purported service and the "inside" of the front rims had brake dust and the rear rims did not have any. (Front disk brakes generate dust onto the front rims and tires and rear drums brakes do not; if the tires had been rotated the rear rims and tires would have had brake dust on them from having been on the front.) The dealer did not follow the tire-rotation specification. The car has been checked further and it has been found that the oil was substantially overfilled--the oil level on the dipstick was above the "bulbus" at the end of the dipstick and there were no noticeable telltale signs that the oil filter had been changed which raises suspicions based on everything not done or not done correctly. The dealer did not follow the oil-capacity specifications and the overfilling of the engine may have caused damage to the engine. (See page 226 of the owner's manual.) More
by Dissatisfied
Employees Worked With
Mike Rivera, Kelly Hampton
