East Coast Toyota

PLEASE DO NOT EVEN THINK ABOUT GOING TO THIS DEALERSHIP! F- Talk about the worse experience of my life!!!! The sales, finance, and managers reminds me of mobsters. My husband and I spent an entire day at F- Talk about the worse experience of my life!!!! The sales, finance, and managers reminds me of mobsters. My husband and I spent an entire day at the new car dealership as they tried to get us to finance a vehicle which the lease was about to expire instead of giving us other options. The sales and finance folks go back and forth like roadrunners and mumble amongst each other. Then they come back with rates and monthly payments scribbled on a piece of paper and try to convince you to get a car they want. Even so, they never give you a clear answer as to whether or not you have been approved by a bank. Even so, we decided to finance a used 2007 Toyota from another dealership who's affiliated with them and after signing several docs and assuming that the car was ours, someone turned around and said that we could not take the car because it was not certified. Who that someone is; I still have yet to know. Of course, they prefer to certify the vehicle in order to inflate the price and stick it to us. If you like being around vultures, feel free to pay them a visit - otherwise stay away!!!!!!! More

Bought my Yaris from the dealership. I have had all of the service performed at East Coast Toyota. The sales staff were very helpful as well as friendly. They did not oversell - they just listened to my n the service performed at East Coast Toyota. The sales staff were very helpful as well as friendly. They did not oversell - they just listened to my needs and found the car to fit them. Service has gone out of their way to make routine service pleasant as well as the little extra - like fixing a slow flat for no charge when my car was in for a check-up. All in all they have gone well beyond what was expected in a car dealership in both sales and service. I would buy my next car from them but I don't think this one will ever wear out!! Thank you. More

Came in to purchase a new Corolla S. I dealt with a salesman named "Jay". He was very accommodating and professional right from him introducing himself. He test drove me and was very thorough. I got a salesman named "Jay". He was very accommodating and professional right from him introducing himself. He test drove me and was very thorough. I got a fair price and excellent service. I have already sent in other family who have purchased from him and are very satisfied too. Hope he's there in three years when I get my next car. More

I was initially hesitant to go to this dealership after reading some of these reviews. However, the dealership had a used car (2007 FJ Cruiser) that I had been wanting for a while and the price was too go reading some of these reviews. However, the dealership had a used car (2007 FJ Cruiser) that I had been wanting for a while and the price was too good to pass up a visit to the dealership. To my surprise, it was a great experience. The experience was hassle free, I had full tank of gas (it’s the little things that matter), the used car drove like it was new, and it looked like it was new. And I even got a free hot dog (this isn’t a little thing). Most importantly, I got a great price and everyone was friendly. The customer service manager (Mark ?) and salesman (Juan ?) were particularly friendly, helpful, and efficient. Normally I don’t comment on this type of thing, but after reading several bad reviews (typically people only comment when they have had a bad experience) I thought it was only fair to convey my experience to others. More

I went to pick up my registration and had my licece plates put on. I then realized that the guy who put on the plates, made a huge scratch on the front bumper with the screw driver. I confronted him plates put on. I then realized that the guy who put on the plates, made a huge scratch on the front bumper with the screw driver. I confronted him and he said he didn't speak English and walked away. I then spoke to Mr. Catalano, the manager, and was told that there was nothing he could do because his guy told him that he didn't do it. I showed him the scratch exactly above where the guy had just screwed in the plate. He again said that I had no proof that it was his guy and that we would just have to "agree to disagree" and he walked away. I have never seen such unprofessionalism in my life. And this is the manager? I do have to say that the salesman, Johnny Cruz, was very nice to deal with during the sales process. I would never recommend this dealer to anyone else. How dare you hire people who don't know what they're doing and then let the customer foot the bill for their damage??????As a manager, at least apologize for the help you hire. More

I started by getting a prompt quote over the internet but was wary of the bad reviews I read by this service. Thou cautious, I had no problems with the sales staff or the dealership at all. The quote I recei was wary of the bad reviews I read by this service. Thou cautious, I had no problems with the sales staff or the dealership at all. The quote I received was fully upheld and execution of the sale was pleasurable. Everyone was courteous and attentive to my needs and so far I'm very pleased with the 2009 Highlander I've purchased. More

Just an update to my previous tread. The unscrupulous hispanic financer's name is Mr. Matos. I have never met someone who could smile and talk to you, look you in the eye and yet be so extremely dishone hispanic financer's name is Mr. Matos. I have never met someone who could smile and talk to you, look you in the eye and yet be so extremely dishonest. If you should hear his name, run for your life. More

awful experience. rude salesmen - i was ready to purchase a used car from them but they were dishonest and manipulative. im writing a letter to toyota to follow up with them about this. they were condescendi a used car from them but they were dishonest and manipulative. im writing a letter to toyota to follow up with them about this. they were condescending and extremely pushy to achieve the sale. i dealt exclusively with the used car dealership and do not know how the new car salesmen are - but if the used car section is any indication of how they work - i would avoid them as well. never going back to this dealership. it was a complete waste of time and effort. More

I bought a new Camry 2007 from this dealer and the hispanic Finance Officer asked me to sign a blank form which I did. However, he assured me that interest rate was going to be 6.25% and that the pre hispanic Finance Officer asked me to sign a blank form which I did. However, he assured me that interest rate was going to be 6.25% and that the premium was going to 400.98. My premium did not change, but a few month after paying my preiums at the TFS website, I realized that my interest rate was in fact 6.65%. Therefore, I could only surmise that although we had told me the apr was 6.25, he had already done the calculations for 6.65% which left the premium unchanged at 400.98 I don't know how these people sleep at night. I could only pray that God will have mercy upon their souls. It is the most dishonest Finance Officer I have ever had to deal with, and I have purchased two other new vehicles in the past. I will never even service my car at that dealership. I complained to the Toyota Financial Office about the officer and they did absolutely nothing about it. More

Although I am willing to take partial responsibility for not bringing the used vehicle that I purchased from East Coast Toyota to my own mechanic for inspection, I assumed (my first mistake) that when they not bringing the used vehicle that I purchased from East Coast Toyota to my own mechanic for inspection, I assumed (my first mistake) that when they said that a 120 point inspection had been completed the car would not end up in for repairs five times in a matter of the five months I had owned it. We even attempted to go back to the dealership less than 1 month after we purchased this car to try to get out of the car and get a brand new car knowing we may take a hit. They came back with a monthly payment that we could not remotely afford. We have even tried to get rid of the car at other dealerships but we are now stuck with a car that we are constantly worried about. We will never go back to this dealership and we would never recommend this dearlership to anyone. More