East Coast Toyota

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

My Review of East Coast Toyota:
I bought 3 cars from East Coast Toyota: Sienna, Yaris and Mercedes e320. Proust was very helpful he listened to my needs. He gave me a good price for trading Yaris which helped me a lot. I recommend East Coast Toyota to everybody in Tri State Area and I will come back to buy another car.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of East Coast Toyota:
They have good price, they can match Edmund price for car itself.

But the sales LIED TO ME TOO MUCH!!

1. We are dealing with $1000 cash rebate, the sales try to tell me " if you use cash rebate the car price will get even higher " , with the most stupid math work I've ever seen...I taught university physics in college...I can't believe people will do this.

2. Hidden charge : document fee $300, window etching fee $200 which is totally useless...Toyota itself has vin number sticker on car EVERYWHERE!

I can accept price fight, but don't lie to me for useless charge!

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of East Coast Toyota:
PLEASE DO NOT EVEN THINK ABOUT GOING TO THIS DEALERSHIP! F-
Talk about the worse experience of my life!!!! The sales, finance, and managers reminds me of mobsters. My husband and I spent an entire day at the new car dealership as they tried to get us to finance a vehicle which the lease was about to expire instead of giving us other options. The sales and finance folks go back and forth like roadrunners and mumble amongst each other. Then they come back with rates and monthly payments scribbled on a piece of paper and try to convince you to get a car they want. Even so, they never give you a clear answer as to whether or not you have been approved by a bank. Even so, we decided to finance a used 2007 Toyota from another dealership who's affiliated with them and after signing several docs and assuming that the car was ours, someone turned around and said that we could not take the car because it was not certified. Who that someone is; I still have yet to know. Of course, they prefer to certify the vehicle in order to inflate the price and stick it to us. If you like being around vultures, feel free to pay them a visit - otherwise stay away!!!!!!!

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: Yes

My Review of East Coast Toyota:
Bought my Yaris from the dealership. I have had all of the service performed at East Coast Toyota. The sales staff were very helpful as well as friendly. They did not oversell - they just listened to my needs and found the car to fit them. Service has gone out of their way to make routine service pleasant as well as the little extra - like fixing a slow flat for no charge when my car was in for a check-up.

All in all they have gone well beyond what was expected in a car dealership in both sales and service. I would buy my next car from them but I don't think this one will ever wear out!! Thank you.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of East Coast Toyota:
Came in to purchase a new Corolla S. I dealt with a salesman named "Jay". He was very accommodating and professional right from him introducing himself. He test drove me and was very thorough. I got a fair price and excellent service. I have already sent in other family who have purchased from him and are very satisfied too. Hope he's there in three years when I get my next car.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

My Review of East Coast Toyota:
I was initially hesitant to go to this dealership after reading some of these reviews. However, the dealership had a used car (2007 FJ Cruiser) that I had been wanting for a while and the price was too good to pass up a visit to the dealership. To my surprise, it was a great experience. The experience was hassle free, I had full tank of gas (it’s the little things that matter), the used car drove like it was new, and it looked like it was new. And I even got a free hot dog (this isn’t a little thing). Most importantly, I got a great price and everyone was friendly. The customer service manager (Mark ?) and salesman (Juan ?) were particularly friendly, helpful, and efficient. Normally I don’t comment on this type of thing, but after reading several bad reviews (typically people only comment when they have had a bad experience) I thought it was only fair to convey my experience to others.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of East Coast Toyota:
I went to pick up my registration and had my licece plates put on. I then realized that the guy who put on the plates, made a huge scratch on the front bumper with the screw driver. I confronted him and he said he didn't speak English and walked away. I then spoke to Mr. Catalano, the manager, and was told that there was nothing he could do because his guy told him that he didn't do it. I showed him the scratch exactly above where the guy had just screwed in the plate. He again said that I had no proof that it was his guy and that we would just have to "agree to disagree" and he walked away. I have never seen such unprofessionalism in my life. And this is the manager? I do have to say that the salesman, Johnny Cruz, was very nice to deal with during the sales process. I would never recommend this dealer to anyone else. How dare you hire people who don't know what they're doing and then let the customer foot the bill for their damage??????As a manager, at least apologize for the help you hire.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of East Coast Toyota:
I started by getting a prompt quote over the internet but was wary of the bad reviews I read by this service. Thou cautious, I had no problems with the sales staff or the dealership at all. The quote I received was fully upheld and execution of the sale was pleasurable. Everyone was courteous and attentive to my needs and so far I'm very pleased with the 2009 Highlander I've purchased.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of East Coast Toyota:
Just an update to my previous tread. The unscrupulous hispanic financer's name is Mr. Matos. I have never met someone who could smile and talk to you, look you in the eye and yet be so extremely dishonest. If you should hear his name, run for your life.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of East Coast Toyota:
awful experience. rude salesmen - i was ready to purchase a used car from them but they were dishonest and manipulative. im writing a letter to toyota to follow up with them about this. they were condescending and extremely pushy to achieve the sale. i dealt exclusively with the used car dealership and do not know how the new car salesmen are - but if the used car section is any indication of how they work - i would avoid them as well. never going back to this dealership. it was a complete waste of time and effort.

Share on Facebook

Was this review helpful to you? Yes | No