Eastchester Chrysler Jeep Dodge Ram - Service Center

I arrived to the location without an appointment, the manager did not take my car because of the many appointments it had on that day, told me that I can be given an appointment for the following day and manager did not take my car because of the many appointments it had on that day, told me that I can be given an appointment for the following day and to return or leave my car on the lot to be seen the next day. My car is undriveable and i told him I could not make it back the next day, I had to call out of work in order to address this emergency issue that is going on with my car. I opted for the leaving my car at the lot. I call the next day to ensure my car is being seen, I had some issues getting a hold of someone, then I am assigned a service advisor Kairo who then tells me by 2pm I'll be contacted. I arrive to the dealership at 4pm (i had another appointment with sales) to find out my car was not looked at AT ALL, and the manager denying that he told me my car would be serviced the following day and instead is falsely saying that he let me know it would take 48 hours for my car to be seen. Meanwhile in their system it states my cars "promised date" -- meaning return date is 1/9 by 5pm. I am being told that I will receive a phone call today by 12pm. My car insurance calls me and tells me they tried to get a hold of someone at the service center to know more information about my car at around 10am was told there was no update on my car. This by far has been the worst service center in my history of service centers of cars. More

The Dealership was very friendly. I would definetly visit this dealership for service in thr near future I would definetly visit this dealership for service in thr near future More

They have a good selection of cars but I feel they don't communicate with each other. I was told my first oil change was complimentary by my salesperson when I got the car in October. Then when I called to communicate with each other. I was told my first oil change was complimentary by my salesperson when I got the car in October. Then when I called to inquire about a oil change with the service department, I asked again is the first oil change free. The woman said yes it is. I come in for a oil change the very next day and told that it is not but they can give me a discount. More

I received excellent service and attention. It was a last minute service I needed and Anthony assured me he could make it happen and he did. It was a last minute service I needed and Anthony assured me he could make it happen and he did. More

Very courteous, helpful, great customer service. Made sure to keep in touch while my car was being serviced. Made sure to keep in touch while my car was being serviced. More

Excellent dealership I would recommend a lot of people to shop there for a good deal. shop there for a good deal. More

Dez was Very professional & Informative. This dealership has always been great with following up with clients such as myself making the interaction feel personal This dealership has always been great with following up with clients such as myself making the interaction feel personal More

The service manager Jose Gomez was a tremendous help in solving my immediate problem that was created add another facility for repair since that day my car has not had any issues whatsoever and I appreciat solving my immediate problem that was created add another facility for repair since that day my car has not had any issues whatsoever and I appreciate and commend the help that he is provided More

The Ambiance here is Always inviting n comfortable my go to guy is Sammy Excellent customer service n Professionalism my SUV Feels n Runs brand new to guy is Sammy Excellent customer service n Professionalism my SUV Feels n Runs brand new More

Brought my car in for service under an extended warranty job should be only the 100 dollar deductible tried to get an extra 700 dollars for new parts that were not needed job should be only the 100 dollar deductible tried to get an extra 700 dollars for new parts that were not needed More