I went there desperately to purchase a car in June 2015. I met a gentleman who basically duped me into putting down only $500 and walking away with a $652 car payment and 22% interest on a 2015 Chrylser 200 ( I was told at the time that it was 19% which is still crappy but my credit was crappy at the time). Fast forward, 2 years later, my car has been exhibiting every issue known to man. I looked up the recall list and the issues match perfectly. So I have been biding my time because I was told last year that I would have to keep the car for at least 3 years in order to get out of the car and into something affordable. So they called me 3 days ago in reference to a buyback program, blah blah blah and I agreed to go in on Thursday morning. Needless to say, NO such thing was discussed.
What I will say was the silver lining of the visit was the sales rep that I met on Thursday morning, John. He was HONEST which was the main thing that I could have asked for. He informed me that the majority of my payments have been going towards interest and that I would end up paying an insane amount of money in the end if I continued paying the payments that I've been paying. He also gave my boyfriend and I several options to get out of my car and into the car that I would like, for an affordable price. While I am leaning towards one of his suggestions and working with him because I genuinely like and feel comfortable with him, my last experience with this dealership and the end result, has me thinking otherwise. I am torn between giving him the sale and taking a chance with that dealership that screwed me once before, or going to another Chrysler like the one in White Plains where several of my co-workers have purchased Grand Cherokee's recently and raved about the impeccable customer service.