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Eastern Shore Toyota

Daphne, AL

3.9
522 Reviews

29732 Frederick Blvd

Daphne, AL

36526

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Showing 522 reviews

September 30, 2023

just nowNEW-Write a review My "Service Soon" light came on and Sams Club told me it was my battery. I had purchased by battery at Eastern Shore Toyota. So I took my car there. It was a 60 month True Sta More

by margueritesoper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dont know
September 05, 2023

called to have my complimentary 5000 mile tire rotation. no availability for 3 weeks! service rep said "you are welcome to drop it off and leave it. we may can get to it sometime during the day. you can More

by kendrei
Recommend Dealer
No
Employees Worked With
Mindy Gates
September 01, 2023

Buyer Beware - DO NOT GO HERE! !!! They are scam artist and lie. We bought a truck about a month ago and paid in full. They called us this week and told us we owe $2,000 more!!! The More

by amandabwearren
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Denis Satonin, Gary Sigale
Sep 01, 2023 -

amandabwearren responded

Eastern Shore Toyota Sep 1, 2023 amandabwearren Buyer Beware - DO NOT GO HERE! !!! They are scam artist and lie. We bought a truck about a month ago and paid in full. They called us this week and told us we owe $2,000 more!!! The finance manager that we dealt with was texting and calling on his personal phone during the transaction. Now the Manager of the Dept called us and told my husband that he does not have a conscience and we cheated them!! We paid what we owe and they added charges to our invoice. The manager is reporting us to a collection agency and said will hear from their lawyer. The manager yelled at my husband. We have reported them to corporate and have a case number. We intend to get a full refund and return the truck. This is how they treat their customers!!!!! VERY VERY BAD BUSINESS AND VERY UNPROFFESIONAL!!!! I would be fired if I treated a customer this bad.

June 27, 2023

Terrible customer service and the car I saw was filfthy. .stained my clothes..no help. More

by lkmerchant
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Pete Pappelis, Bruce Thomas, PAYDEN SEWELL
June 08, 2023

The worst dealership ever! !!! I had what they called their top salesman and he was in such a hurry to make the sale he did not go over the truck. Said it had front parking sens More

by james
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Khail Torrance
May 06, 2023

Very poor service they tried to add the value of our trade in back to the price of the truck and they were going to keep our car and sell it and get money for it too I think that's bad service and I thi More

by kanejerkins
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chad
January 25, 2023

First of all, our salesman Calvin Mcconico was great. He was nice and took the time to let my wife and I look at the three vehicles we were interested in. We both ended up purchasing two new vehicles. Th More

by justintaylor1995
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Calvin McConico
January 07, 2023

Excellent service. Drive from Florida for a great deal and was not disappointed. Mack was great More

by Robertatkinson39
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mack Herrin
November 01, 2022

Sheila Dianne Smith and I are demanding our $1000. 00 deposit returned, in spite of your "company policies" that refuse to refund deposits! I assure you that is not legal. Zach Bell, the general manage More

by gulfportguy1
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Zach Bell
August 08, 2022

I recently bought a car from James Sappenfield and I could not be happier with the white glove worthy customer service we received! I had been going in circles with my local dealership for days, and I More

by Rei B
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Sappenfield
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