Eastern Shore Toyota
Daphne, AL
Filter Reviews by Keyword
By Type
Showing 522 reviews
just nowNEW-Write a review My "Service Soon" light came on and Sams Club told me it was my battery. I had purchased by battery at Eastern Shore Toyota. So I took my car there. It was a 60 month True Sta on and Sams Club told me it was my battery. I had purchased by battery at Eastern Shore Toyota. So I took my car there. It was a 60 month True Start battery which was only 2-1/2 years old. I went directly to Eastern Shore Toyota and the Service Assistant checked it and told me that it was not my battery. He reset the light and told me it was probably from my oil change. The next day my car would not start and we had to call for roadside service. They jumped me off and followed me to a local service center. They checked my battery and alternator and told me it was my battery was bad. They replaced it and we are all good. However, I will never trust Eastern Shore Toyota. I had to pay $216 for a new 60 month battery which they would have replaced for less than half that price under the warrant. In addition, it would have saved me all the stress of being stranded. Fool me once...you know the rest. More
called to have my complimentary 5000 mile tire rotation. no availability for 3 weeks! service rep said "you are welcome to drop it off and leave it. we may can get to it sometime during the day. you can no availability for 3 weeks! service rep said "you are welcome to drop it off and leave it. we may can get to it sometime during the day. you can rent a car if needed starting @ $21+ per day." really??? absolutely unacceptable and will NEVER visit or recommend this place. there's a reason i bought my tacoma from another dealer, but this is so much closer to home. oh well. TERRIBLE customer service More
Buyer Beware - DO NOT GO HERE! !!! They are scam artist and lie. We bought a truck about a month ago and paid in full. They called us this week and told us we owe $2,000 more!!! The !!! They are scam artist and lie. We bought a truck about a month ago and paid in full. They called us this week and told us we owe $2,000 more!!! The finance manager that we dealt with was texting and calling on his personal phone during the transaction. Now the Manager of the Dept called us and told my husband that he does not have a conscience and we cheated them!! We paid what we owe and they added charges to our invoice. The manager is reporting us to a collection agency and said will hear from their lawyer. The manager yelled at my husband. We have reported them to corporate and have a case number. We intend to get a full refund and return the truck. This is how they treat their customers!!!!! VERY VERY BAD BUSINESS AND VERY UNPROFFESIONAL!!!! I would be fired if I treated a customer this bad. More
The worst dealership ever! !!! I had what they called their top salesman and he was in such a hurry to make the sale he did not go over the truck. Said it had front parking sens !!! I had what they called their top salesman and he was in such a hurry to make the sale he did not go over the truck. Said it had front parking sensors and remote start but the truck did not. Then when I brought it to their attention. Instead of informing me of my right of refusal. They just pushed after market heated seats and remote start on me. Then when it came time for the first service. We called and was told you are 800 miles from 5000. To call back in a week. We did and they said they could not give me an appointment for two more weeks. Went to Palmer Toyota and they got us right in and was super nice. I have purchased over 6 new vehicles in my life and have never been so mistreated. I have to go back and do the auto shield every six months but will never ever buy from these people again. BTW be careful if you finance through them. I had a super high credit rating and so never thought to check the % rate. Figured i would get the best available. Don't make my mistake. Go to Palmer. More
Very poor service they tried to add the value of our trade in back to the price of the truck and they were going to keep our car and sell it and get money for it too I think that's bad service and I thi trade in back to the price of the truck and they were going to keep our car and sell it and get money for it too I think that's bad service and I think everyone that buys there should read their paperwork close the salesman name was Chad More
First of all, our salesman Calvin Mcconico was great. He was nice and took the time to let my wife and I look at the three vehicles we were interested in. We both ended up purchasing two new vehicles. Th He was nice and took the time to let my wife and I look at the three vehicles we were interested in. We both ended up purchasing two new vehicles. The process took around 6 hours. By the time we made it to finance it was 10:00 P.M. so I said to the finance manager "Hey man, I know its late and we are both tired so we don't have to go over all of the extra protection packages etc. because we aren't interested anyways." He proceeds to raise his voice and yell at me saying that he doesn't come into my workplace and tell me how to do my job so he's going to go over all of it anyways and that I am going to sit there and listed. My wife was in shock when we left because she couldn't believe a professional would act that way and "flip like a switch" as she said. Overall he is an extremely rude person and shouldn't be dealing with the public. Update: Just got a call from them needing one of the vehicles to be brought back in for service because they failed to do so before selling us the car. Even though they advertise that all cars have been inspected prior to selling. More
Sheila Dianne Smith and I are demanding our $1000. 00 deposit returned, in spite of your "company policies" that refuse to refund deposits! I assure you that is not legal. Zach Bell, the general manage 00 deposit returned, in spite of your "company policies" that refuse to refund deposits! I assure you that is not legal. Zach Bell, the general manager has until 5PM today to return our $1000.00. If you think Eastern Shore Toyota is entitled to take our money, you will learn otherwise.If you have to force people to do business with you, Eastern Shore Toyota will not last. More
I recently bought a car from James Sappenfield and I could not be happier with the white glove worthy customer service we received! I had been going in circles with my local dealership for days, and I could not be happier with the white glove worthy customer service we received! I had been going in circles with my local dealership for days, and I decided to call Eastern Shore out of pure exasperation. James answered, listened carefully to what I wanted, then told me he'd look and see what he could find and he'd call me back in "just a few" - y'all, he meant it. He called back less than ten minutes later. He found my new car, but we'd need to order it. We made an appointment, got our stuff handled, and James REGULARLY updated me about the wait without me having to ask. His friendly, funny attitude kept us laughing and the tedious process of buying a car has never been easier thanks to James. 12/10 "Will Buy From Again" More