The ONLY good thing this dealership has going for them is that they are the best place to find a variety of Highlander Hybrids in the area, so you have a chance to drive different models, configurations, etc.
Now, the bad. The Hylander Hybrid that I bought from them is a xxx, plain and simple. While in process of signing the papers, they casually mentioned that there was a known problem with the car, but that they had the part on order and would repair it when the part came in. They said it was perfectly safe to drive (later, talking to the Toyota dealer, it should NOT have been driven.) I had to drive an hour and a half to take it back in to them for the repair the next week. They had it for a good part of the day, gave me a NASTY trade-in to drive (it hadn't been cleaned, it smelled, I thought it was going to break down on the highway because the engine ran so rough). After many hours, they told me that they had the wrong part and would have to reorder it. Strangely though, when I picked up my car, all the error codes had been reset and the dash lights were off (which, according to a Toyota dealer, is completely illegal.) I did take it back to them again for the repair a second time, and after driving around in another nasty trade-in, I drove back by to see how much longer it would be, and my car was just sitting there in the lot, apparently done, although no one had called. I really honestly have no idea if they made a repair or not.
Anyway... that was just the beginning of my troubles. I have lost count of how many times I've had to take this car into the dealership for MAJOR problems. It's just one thing after another. They gave me pennies for my trade-in, but I was so excited to get my new car that I didn't complain. But I did notice that they sold my trade-in car without disclosing the a/c problem that I told them about (and that they discounted my trade-in value for.) Shady.
Oh, and that extended warranty that I did buy (which I would HIGHLY recommend if you're brave enough to deal with these people) doesn't cover things unless the part *exactly* matches the part list on the warranty, so good luck actually getting anything covered. It did cover my broken water pump, but then later wouldn't cover a broken hatch motor because "hatch motor" isn't listed. It lists sunroof motor, power window motor, etc, but nothing about "hatch", so I'm SOL.
One last thing... if you buy a car here, CHECK ALL THE ADVERTISED OPTIONS before you leave the lot! Because once you get home and realized that they completely lied in their ad, all you'll get is a, *shrug*, "Well, we have a disclaimer on our website that says there might be errors made in the description." No apology, no attempts to remedy their mistake (other than for me to buy the parts and have them install them- no thanks!!), nothing. Don't expect them to respond to your complaints after you've signed the papers, because they won't. They'll transfer you to someone's voicemail every time you call, and no on will ever call you back.
Bottom line... these people are what give used car salesman a bad name.