I purchased a used vehicle from Eastlake Auto Brokers for my wife over a month ago.
When doing a final review of the vehicle prior to purchase, I'd noticed a few minor things that needed addressing, and pointed them out to the sales person. He acknowledged each one and said that they take care of them. I was pleasantly surprised when 2 of the 3 items were taken care of perfectly. Unfortunately, I'd forgotten about the third, and probably easiest one before we drove off. The rear license plate holder was installed with a wrong-sized screw, and when I later tried to remove it, it snapped off flush with the car. The dealership is over 40 miles from my home and when I asked for partial compensation to get this fixed locally, they said NO.
Next, when we were doing the paperwork, I informed them that we had personalized plates that needed to be transferred from our trade-in to the new car, and they said no problem. They then removed and gave us the old plates. So far, so good. A month later, when our registration still had not arrived, I called and they said they had mailed it out a few days ago. Two days later I received new plates and registration postmarked the day after I called. The new registration did not include the personal plates we'd discussed. The department of licensing told me the dealer did not complete the paperwork properly, and that I would have to pay nearly $60 to get the plates transferred. I again called the dealer, spoke with the owner, Dylan, and he said there was absolutely no way he would reimburse me for the fee which should have been included with my "all in" agreed-to price.
These may seem like minor inconveniences, but when I purchase a car at an "all in" price, I expect to get everything the salesperson has agreed to without being out further time or expense.
I do not recommend dealing with these shysters to anybody. Avoid at all costs.