Chris seemed to be an awesome guy. We Decided to purchase a 2004 Toyota Highlander. We looked through the engine and the car seem clean and reliable. Neither my husband or I are mechanical inclined so we didn't think to look at the wheel bearings, heat sensor, or over all frame. With in 15 mins of driving off the lot my breaks started to lag and there was a loud knocking sound. We called and they were nice enough to have us bring it back in and replace the front breaks (which before we bought the car we were told were brand new). When we got the car back it was off the lot for about 2 hours before we started having the same problem. Now not trusting them we took it to Les Shwab. We were informed that the entire undercarriage is rusted out and the car should never have been sold to anyone, especially for $14,000 cash! Les Shwab will not even work on it because the undercarriage is completely rusted out. When my husband was finally about to get a hold of Dylan,(after 4 days and numerous messages) we were told that is was our issue and we should have purchased their $3,000 warranty. There was absolutely no concern about the fact that we were never informed at any point that the wheel bearrings, tie rods, back breaks, and axles would go out and at no point during our interaction while buy the car did anyone at the dealership warn us that it had any of these problems. There was absolutely no disclosure on this car having any of these problems or any kind ( as stated above we asked about the breaks and were blatantly lied to!!). Eastlake Auto Brokers intentionally with held all problems with this car and they have made no effort to try to correct the problem. If you want to buy a car, DO NOT go to Eastlake Auto Brokers. They will rip you off and will not care if your car is a major safety concerns and is a potential life threatening risk. How these people sleep at night amazes me!!
I Recommend This Dealer:
Did you find this review helpful?