Read Reviews Economy Honda Superstore

Economy Honda Superstore

Economy Honda Superstore

2135 Chapman Road
Chattanooga, Tennessee 37421


(800) 258-0992

Economy Honda Superstore
Manufacturer: Honda

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  • Customer Service:

    4.9
  • Quality of Work:

    4.9
  • Friendliness:

    4.9
  • Overall Experience:

    4.9
  • Pricing:

    4.8

24-Month Rating

based on 251 reviews

4.9

4.9 out of 5

255 lifetime reviews

Economy Honda Superstore

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Certified: Economy Honda Superstore

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Economy Honda Superstore has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

Our Location

Sales/Showroom

Monday: 9:00 AM - 8:00 PM

Tuesday: 9:00 AM - 8:00 PM

Wednesday: 9:00 AM - 8:00 PM

Thursday: 9:00 AM - 8:00 PM

Friday: 9:00 AM - 8:00 PM

Saturday: 9:00 AM - 8:00 PM

Sunday: Closed


Our Amenities

STINGRAY69
5/18/2013 8:08:38 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Larry FultzLarry Fultz
Ryan ZieglerRyan Ziegler
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Economy Honda Superstore:

I just purchased my 4th car from Economy Honda. They are with out a doubt the best Honda dealership anywhere! This is the second time I have bought a car from Larry Fultz. Larry is first class. He is friendly, honest and very enjoyable to do business with. I have owned Hondas since 1996 and will not buy any other brand. Honda makes the best cars period and Economy Honda matches the product they sell. They are the best!

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nixsr
4/3/2013 11:37:04 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
John CarlisleJohn Carlisle
Ashley SimmonsAshley Simmons
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Economy Honda Superstore:

We were looking for a used Toyota RAV4 and found one that Economy Honda had listed online. The car was in excellent condition and the price was much better than we had seen at other dealerships. We live in Alabama, but after seeing the car, the price and the dealer reviews, we were willing to drive to Chattanooga to get it. I spoke with Ashley Simmons on the internet first, then on the phone. She answered all of my questions about the car and the price. Once we decided on a final price, I put down a deposit so that they would hold the car for me. A few minutes later, I got a call from John Carlisle who introduced himself and said that he would be there to assist us when we arrived at the dealership. We went the next day for a test drive and then purchased the car. The entire process was very smooth. We were in and out much faster than I expected. We do go during the week, as I have heard that weekends are very busy. The staff was so friendly and make the entire experice a great one. I have been telling everybody about Economy Honda and will definitely work with them again in the future!

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Kruxskater03
3/3/2013 11:29:40 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
John CarlisleJohn Carlisle
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Economy Honda Superstore:

Being the proud new father of twin girls, I knew that we would need a more reliable mode of transportation. John Carlisle understood what we wanted and took us right to a new CRV. This car was exactly what we were looking for. He gave us the best price in the region and showed us all the nice new standard features that came with the vehicle. I will be a lifetime customer to John and will refer anyone looking for an upfront down to earth salesman that will get you what you need.

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rggreen1934
3/3/2013 2:33:19 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: No
Employee(s) Dealt With:
Joe WilliamsJoe Williams
Ryan ZieglerRyan Ziegler
  • Customer Service:

    2
  • Quality of Work:

    2
  • Friendliness:

    3
  • Overall Experience:

    2
  • Pricing:

    2
  • Overall Score:

    2.2

My Review Of Economy Honda Superstore:

On February 20, 2013 I accompanied my granddaughter, a 26 yr old RN, to Economy Honda. She was interested in buying a new 2013 Honda Civic. The Salesman, Joe Williams, was very courteous and helpful. After a new car was selected the Salesman consulted with other Staff behind the glass windows in the showroom. He then informed my granddaughter and I Honda would finance the car at 1.9% interest rate and she WOULD NOT need a co-signer, We were somewhat concerned since she had very little credit history.
She gave Economy Honda a $2000.00 deposit to hold the car until March 1st, 2013 on which date the purchase would take place. This is the date the new Georgia Vehicle Title law took effect. On March 1st, we arrived at Economy Honda at approximately 6 pm where we were met by the salesman Joe Williams. To make a long story short we waited around for over 2 hours before being called back to the office of the Financial Manager, Ryan Ziegler, who advised my granddaughter and I that because of her lack of Credit History Honda would not finance the car at 1.9% interest unless she had a co-signer. The only other alternative was to finance with some other Company at a much higher rate of interest. I agreed to co-sign with her due to the fact she desperately needed a car to use on her job as a Registered Nurse who travels daily throughout North Georgia. We agreed to buy the car despite the fact a $599 "Processing Fee" and $99 "PHANTOM FOOTPRINT" fee was added to the price of the car. My family and I had purchased three new Honda Accords from Economy Honda over the past few years and were always treated fairly. I could not believe the way we were treated this time. We were also pressured to buy additional things such as auto detailing, seat fabric treatment, extended warranty and some other add on. Despite informing the Salesman and Financial Manager we did not need or want these extra additions they would not let up until we threatened to cancel the sale and ask for the $2000 deposit be returned. As for myself, I will never buy another car from Economy Honda. This also goes for members of my family. My advice to the public is buyer beware.

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Response From: Economy Honda Superstore
Added: 3/22/2013 8:58:42 AM

Thanks for giving us your feedback. I know that you and Corey Choate, our General Manager, have already talked about this situation and have cleared up the misunderstanding. We appreciate you and your granddaughter and hope that we can have you back to the dealership in the future.

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chacha1
2/28/2013 10:58:12 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
John CarlisleJohn Carlisle
Corey ChoateCorey Choate
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Economy Honda Superstore:

My overall experience at Economy Honda was great. Thanks to Corey Choate and John Carlisle and Josh Bowers. I am very pleased with my New Honda. I will recommend Economy Honda to my friends.

Thanks,

Kim Spence

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gvagott
2/13/2013 10:06:54 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Hank CoyleHank Coyle
Alfred PolkAlfred Polk
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Economy Honda Superstore:

Alfred was so nice and didn't talk down to me because I'm a woman. I have to say Alfred and Hank made buying my used car the most fun I've ever had in a dealership before. Kudos to both of them!!

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ljjohns1
2/12/2013 4:41:29 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Hank CoyleHank Coyle
Jeff NewellJeff Newell
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Economy Honda Superstore:

We just bought our 3rd Honda Accord from Economy Honda. Jeff Newell was our sales consultant on our 2008 and our new 2013. Jeff, answered most of our questions over the phone so when we arrived at the dealership we were ready to buy. We couldn't ask for a more knowledgeable, courteous and helpful consultant. We didn't require financial assistance, however, Hank Coyle proposed add-on options which were available for us to purchase. He was very friendly and personable and we bought 2 additional options and are happy with our decision. We plan to buy from Economy Honda in the future.

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donna eaton
2/4/2013 11:36:07 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jeff NewellJeff Newell
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Economy Honda Superstore:

My overall experience in purchasing my new Honda Accord was really good. Jeff Newell was very helpful in everything we needed. It was snowing really hard but it didn't matter, he still brought cars around for us to try out. I knew I wanted a new Accord, but I couldn't make up my mind about the color. It didn't matter to Jeff he gave me plenty of time. I wanted to look at a red Accord, but I didn't see one on the lot. I asked Jeff and he looked on the computer, found one and brought it up for us to test drive. I chose the red Honda and I am very pleased with my decision. I also knew what kind of payment I had in mind and he worked with us on this process. My husband bought a Honda Civic from Jeff in May 2012 and was happy with the friendly attitude and assistance so naturally when I decided to purchase a new car for myself I chose Jeff Newell.

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mlcurtis
1/30/2013 10:44:54 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jack AntinoreJack Antinore
Mary HaasMary Haas
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Economy Honda Superstore:

Jack was great. He talked to me and figured what would be a good fit for NE and even got me in a much better car than I thought was possible.

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snickster
1/24/2013 4:31:38 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jeremy HolsombackJeremy Holsomback
Jeff NewellJeff Newell
Amanda PhiferAmanda Phifer
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Economy Honda Superstore:

We had a very good experience with Economy Honda.
We left Guntersville AL that Saturday morning on our way to another dealer when I decided to give Economy Honda a call. Starting on the phone with Amanda Cannon , Amanda Phifer and Jeremy Holsomback , everyone was very easy to communicate with in a relaxed manner.


When we arrived Jeremy turned us over to Jeff Newell because the place was swarming with customers . My wife and I appreciated Jeff's calm and pleasant demeanor . He was a pleasure to deal with!

After we agreed on the particular CRV , Jeff turned us over to Pat Horton who is a professional at making you smile while you sign on the dotted line !

A+ Experience !

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