Economy Honda Superstore - Service Center

An Oil Change - a great job by Factory trained techs. On 07/19/2014 I went in Economy Honda for a regular oil change for my 1995 Honda civic. Manufacturer Honda insists 4 qts of 5W-30 oil for my tiny engi On 07/19/2014 I went in Economy Honda for a regular oil change for my 1995 Honda civic. Manufacturer Honda insists 4 qts of 5W-30 oil for my tiny engine. After waiting for almost 2 hours I got my car back after an oil change and when I got my receipt and checked under the hood of my car - I was shocked to see the marvelous stupidities performed by the factory trained technicians and service team at economy Honda. They made such horrible mistakes on a simple oil change. first my vin # was entered wrong and my 1995 Honda civic became an eagle talon. Then the technician filled up my engine with 0W-20 oil instead of Honda recommended 5W-30. The service team also filled up my tiny engine with 5 qts of oil instead of 4 qts max and thus the engine oil started burning and leaking . I also noticed that even after giving them my license-they got my name wrong. when I notified these concerns to my service rep he told me he will confirm with the tech that no errors were made and simply vanished behind the computer to reprint a new service receipt with updated/corrected info to satisfy me. he didn't go anywhere neither to ask the tech to ask/verify/confirm how these errors occurred. he printed the new receipt with right amount of oil and oil type - but left my Honda civic as eagle talon and also my name wrong. When I called the dealership to file a complaint and notify these concerns to service manager and operations manager no responses received. Way to go economy Honda superstore ... Way to build customer confidence .... Keep up the good work. I am very sure that I am just one among the few millions of customer who really verify and measure things before allowing anyone to destroy what I have. I am very lucky that I caught these matters right away - eventually I did my oil change using the right oil type, filter and qts. More

Great service department We were on our way from Tampa to Gatlinburg when our new 2014 Honda started to shake and the engine light came on at 5:00 in the morning. We were in G We were on our way from Tampa to Gatlinburg when our new 2014 Honda started to shake and the engine light came on at 5:00 in the morning. We were in Georgia about 50 miles away from the TN border. AAA came and towed us to this dealership. We would like to thank Denny, most of all, for all of his help and for not keeping us there all day. They worked on our car as soon as they could which took a total of maybe 2 hours but that was ok because they checked the car out real well and got it back to running right again. Thank you to all of you in the service department for your kindness and help in making the rest of our vacation worry free. More

Express Service On June 09 2014, Denny Elder assisted me on a Michelin Tire Warranty issue. Even though he was extremely busy, he took time to contact Michelin in ord On June 09 2014, Denny Elder assisted me on a Michelin Tire Warranty issue. Even though he was extremely busy, he took time to contact Michelin in order to determine warranty for tires. This is another great example of why I have my vehicles serviced at Economy Honda Express Service. I have been a customer of Economy Honda since 1992 and never had a bad experience. Thanks... More

Bought 2012 Honda Accord Coupe Best salesman at Economy Honda! Harold Blackstock was my salesman and he was super! Listened to what I wanted and worked with me on everything I wan Best salesman at Economy Honda! Harold Blackstock was my salesman and he was super! Listened to what I wanted and worked with me on everything I wanted even brought the car to my work since I ran short on time (lunch time) Treated me like a friend instead of another sale. Would highly recommend him! More

I was on my way out of Chattanooga on Hwy 153 when I heard an unusual sound & then noticed that the low pressure tire symbol was showing on my dash. I pulled off onto an exit that was across from Econom heard an unusual sound & then noticed that the low pressure tire symbol was showing on my dash. I pulled off onto an exit that was across from Economy Honda dealership. Jeff Milsaps pulled in behind me, & changed my flat for me. Afterwards we went to the Express Service Dept. to get the tire fixed. Jeff was my Good Samaritan. I'm truly grateful. Sandy Snyder More

Retchie has gone above and beyond what a service technician should do at a dealership. This man has saved me a great deal of time and money by using a simple formula: Honesty and Integrity! This is technician should do at a dealership. This man has saved me a great deal of time and money by using a simple formula: Honesty and Integrity! This is what Mr. Lopez brings to the table for Economy Honda of Chattanooga, TN. It is a nice feeling when you know that there are people and businesses that look out for their customers and will advise them in a fair and honest manner. My wifes as well as my Honda is in good hands at the direction of Retchie! More

Retchie was so helpful. I brought my husband's car in for body work and Retchie was very friendly and efficient. This is the best customer service at any dealership I have ever visited. Thanks! for body work and Retchie was very friendly and efficient. This is the best customer service at any dealership I have ever visited. Thanks! More

Service is always excellent as well as fast and friendly. The employees call you by name and go out of their way to help you and answer any questions you may have. I have been going there for several years The employees call you by name and go out of their way to help you and answer any questions you may have. I have been going there for several years because they are the best value in town. More