Ed Carroll Motor Co

Ed Carroll Motor Co
3003 South College Avenue
Fort Collins, Colorado 80525
(970) 226-3000

Manufacturers: Audi, Volkswagen

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Twenty-Four Month Rating: 4.9/5
24 Reviews
Ed Carroll Motor Co

Overall Score: 5 Star Rating4.9



About Ed Carroll Motor Co
Certified: Ed Carroll Motor Co
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Ed Carroll Motor Co has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.



alodato
4/18/2012 10:34:05 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Zach Gillis

My Review of Ed Carroll Motor Co:
I recently purchased my first vehicle. The staff at Ed Carrol were very helpful in finding the right trim that was in my price range and even found the color that i wanted and went a got it from another dealership which i was very impressed with.

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kpeters001
4/7/2012 3:29:59 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Zach and Shannon

My Review of Ed Carroll Motor Co:
I have purchased 3 vehicles from Ed Carroll Volkswagon in Fort Collins, CO. This round, I worked with Zach in Sales. He was an incredibly honest, time conscience and considerate sales associate. I had a promotional time period in addition to a vacation to make which put a deadline on the ordering of the precise sportswagon I wanted. Zach more than delivered while keeping me in the loop on what was happening the entire time. The financing was very smooth and not pushy.

Beyond that, every time I have needed service, Shannon and the team are amazing.
I will never stray from Ed Carroll on car needs in the future.

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hsweaver
4/6/2012 1:26:51 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Zach Gillis and Leslie Dolifka

My Review of Ed Carroll Motor Co:
Sales staff very friendly and knowledgeable. Went out of their way to locate the car we were interested in purchasing and transferring from another dealer. We were not pressured, and were given adequate time with the vehicle to make an informed purchase. Would recommend Ed Carroll to anyone without hesitation.

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giblin56
2/29/2012 4:59:25 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Zack Gillis

My Review of Ed Carroll Motor Co:
On September 9, 2011 my wife and I had a baby girl. So, obviously before she was born we traded in our old car and bought a family car from a Honda dealership in Greeley, CO. My experience with this dealership was the kind of event that would give anyone buying a car nightmares. My wife and I purchased a 2009 Honda CRV, a car we thought would be great for a new family. It wasn't, the suspension was bumpy, the car was loud, and the car had a severe lack of horsepower. (Which was expected, but what wasn't expected is that my Jetta TDI gets almost 200 more miles a tank and has 140 horsepower).

After my horrific experience with this Honda dealership I went into the Ed Carroll Motor Co / VW Dealership prepared for war. To my suprise this attitude which you must wear like armor into most dealerships was completely unneccesary. The staff was amazing, every part of the process was great. Not only was the staff knowledgable, professional, and friendly. They got me a great deal on my new car which "I LOVE." I didn't have to fight for a good price, I didn't have to argue with the salesman. I recommend this dealership.

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farrelct
10/11/2011 9:32:51 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Rich Purdy

My Review of Ed Carroll Motor Co:
Called the day before for an appointment. He worked me in and when I got to the dealership the service was packed. My car was ready half an hour before promised and everyone else was taken care of. Great service from Rick.

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leotac
10/11/2011 3:38:48 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Zack Gillis & Leslie

My Review of Ed Carroll Motor Co:
We had a wonderful experience. Zack was welling to wait for us to make up our minds as to when we wanted to make the purchase, which was 2 months. He made contact with us during that time but didn't push. Zack and Leslie are very friendly people and we had many laughs. Jon Vermouth was very pleasant and welling to work with us as my husband is a truck driver and we couldn't sign the papers at the same time. The price was within our reach. We were really surprised at the trade-in price on the car we brought in. It ran good but sure looked bad. It was of great importance that we were taken to the shop and had our first appointment made so we wouldn't forget to have it done at the right time. The maintenance is important.

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kasapearson
10/5/2011 7:10:33 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Rick Purdy

My Review of Ed Carroll Motor Co:
First Experience Was Great. VIP Treatment. This was my first service appointment at Ed Carroll Audi. Routine 5000 mile service, so I expected everything to go well. But what was really outstanding was how friendly Rick Purdy was. From the initial phone call when I setup the appointment, all the way through meet-n-greet, discussions about the car, recommendations for snow tires, etc., Rick was one of the most professional and courteous service advisors that I've ever worked with.

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EvelynMarie
9/25/2011 10:01:52 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Zac Gillis

My Review of Ed Carroll Motor Co:
The dealership was extremely clean. The staff was very pleasant. Everything was done in a very timely manner. Zac was very polite and he answered all my questions. I felt I could come in or call and ask questions at a future time.

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anyes
9/22/2011 6:22:32 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Jon Vermouth & Patrick Whitty

My Review of Ed Carroll Motor Co:
Absolutely Amazing...
No pressure sales. Friendly staff. Allowed us privacy for the test drive, Very knowledgeable on the car, options, features etc. Promised to provide within a couple of weeks of purchase a few items missing or in need of repair and delivered without a hitch...even provided a Q5 loaner while items were being taken care of. They made the entire process of purchasing a car very enjoyable, smooth and effortless. We drove from Boulder to Fort Collins to buy this car and the drive was well worth it ! I called the finance manager Jon Vermouth 3 weeks later to ask questions about title, registration fees etc and he took time to explain everything to me again. I would highly recommend this dealership.

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michke2
9/9/2011 10:01:50 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Zach -- Leslie

My Review of Ed Carroll Motor Co:
Employees were friendly and knowledgeable. I go the car I wanted at a decent price and the dealership gave me a decent price for my old car.

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