Ed Napleton Acura

Reason for Visit: Sales

I recommend this dealer: No

My Review of Ed Napleton Acura:
We went to buy an used Acura from this dealer. We found the car we liked and made a fair deal. It was the end of the day and they were closing when we noticed that there was water in one of the headlights. We pointed it out and the salesman said bring it in the morning and they will fix it. We brought it back and the salesman played dumb. He claimed he never said any such thing and the repair manager stated since we drove it off the lot, they were not obligated to fix it.
The second incident happened when we needed to get an extra key made. The guy in the key shop instead of looking up the VIN to make a new key copied the old one. When he went to try it in the lock, it wouldn't fit and he forced it. The lock broke! Napleton Acura refused to fix the lock because they stated that the lock was ready to break anyhow. This is nonsense. The lock was working fine. They would not budge so we had to pay $175 for a new lock and they still charged us $100 for the new key!! What crooks!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Ed Napleton Acura:
Let me just describe the facts as I see it. Brought the car in on November 22, 2006 because of a scraping noise coming from under the car. Except for the noise the car was driving perfectly.
Dealer said the noise was coming from the rear brakes and replaced the rear brake pads and rotors to the tune of $630.94. This also included and engine oil change.
On the way home from the dealership the car began to shift erratically. By the next day the transmission was shifting out of control and the check engine light and brake light came on. I opened the hood and here is what I found. On this car in order to get to the brake master cylinder you have to first remove a plastic cowel. The cowel was covered with a layer of dirt and there was no evidence it had recently been removed. The cap on the master cylinder had not been touched. It was clearly covered with a layer of road dirt. It's impossible to remove this cap without leaving some trace that you've been there. No mechanic would even think of removing the cap without wiping all the dirt off first. Upon cleaning the cap and removing it I discovered the fluid level was well below minimum. I still don't understand how anyone could do a brake job without first draining off some of the fluid and then checking the fluid level after you finish. Mark Konior told me the mechanic was written up for not checking the brake fluid level. I also discovered that the transmission fluid level was off the stick and the engine oil level was way over filled. Mark insists that replacing the rear brakes and the transmission suddenly failing on the way home from the dealer was just a tremendous coincidence. You draw your own conclusion.

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