Ed Napleton Acura - Service Center

Great service! Great service.... brought my car in for an oil change, was advised they were running behind but it didn't seem to take that long. Waiting area is grea Great service.... brought my car in for an oil change, was advised they were running behind but it didn't seem to take that long. Waiting area is great! More

Excellent Great and fast service. Friendly people always working to make the experience smooth and fast. Definitely a place to go for any service for my car. Great and fast service. Friendly people always working to make the experience smooth and fast. Definitely a place to go for any service for my car. More

Excellent Service Department Recently moved to the area and brought by Kia Soul to the Napleton's Kia of Elmhurst Service Center for an oil change and tire rotation They greeted m Recently moved to the area and brought by Kia Soul to the Napleton's Kia of Elmhurst Service Center for an oil change and tire rotation They greeted me immediately, found my appointment right away, had me set up, and told me a rough time estimate of when they should be completed. Waited in the customer area, and they completed everything a little bit faster than they said originally. The service rep went over everything with me, and walked me to my car. Great experience! More

FIRST SERVICE APPOINTMENT Scheduled service for out acura 12/23/2017 when the service department was closed. Service manager Gerard said he would meet us for the appointment b Scheduled service for out acura 12/23/2017 when the service department was closed. Service manager Gerard said he would meet us for the appointment but when we arrived in was not at the dealership. We waited 30 minutes ad re-scheduled the appointment for 12/26. Arrived at appointment and Brandon was very nice. As we told Brandon and he marked it on the service sheet the tires showed low pressure and he instructed the mechanic to put the pressure at 32 as recommended on the driver door panel. The mechanic put the tire pressure ranging from 40 to 43. Customer service on the whole was poor but Brandon was very nice but unfortunately for us he did not check the mechanic's work. I hope the other work was done right. More

BRAKE FLUID REPLACEMENT THEY ADDED $21.20 MISCELLANEOUS CHARGE TO BRAKE FLUID REPLACEMENT SERVICE STATING THAT THIS IS FOR "OIL DISPOSAL". POOR EXPLANATION. YOU GOT MY $21.2 THEY ADDED $21.20 MISCELLANEOUS CHARGE TO BRAKE FLUID REPLACEMENT SERVICE STATING THAT THIS IS FOR "OIL DISPOSAL". POOR EXPLANATION. YOU GOT MY $21.20, BUT I AM TAKING MY TL AND TSX TO ANOTHER DEALER FOR SERVICE. I DID ALL MY SERVICE JOBS IN NAPLETONS FOR THE PAST 3 YEARS. DURING THAT TIME I LOST ALL PINS THAT HOLD ENGINE PLASTIC COVER... More

Save the headache, go elsewhere! HIGHLY encourage anyone interested in an Acura to drive the extra 20 minutes to save the post purchase headaches! I have on numerous occasions been li HIGHLY encourage anyone interested in an Acura to drive the extra 20 minutes to save the post purchase headaches! I have on numerous occasions been lied to and cheated at this dealership. On my most recent trip to the dealership I asked for a replacement of my damaged car battery, a problem I took into service 1.5 months after purchasing the vehicle. I was told by the general manager, Andrew Tomlinson, there was nothing he could do. In his words "there are many cars I sell that come in with problems within the first 2 months. Once it's off the lot it's your problem." I was appalled to hear a manager speak like this. I decided I would leave and take my business elsewhere. Prior to leaving, the service advisor, Dave Baggot, told me I couldn't take my car unless I paid $150 for the time it took the mechanic to test my battery. Also was lied to when I was told I would be given 3 complementary oil changes. I went in for my second oil change, they told me I only get 2 and 1 of the complementary changes is used when you buy the car. Later that day I took my car to Infiniti where I received exceptional service at a significantly lower rate. I notice the difference in service from the second I walk in. DO NOT GO TO ED NAPELTON! More

Oil change and tire totation New service mgmt at Ed Napleton Acura in Elmhurst...in summary they refused to do oil change...stated can only do synthetic oil for acura car...stated New service mgmt at Ed Napleton Acura in Elmhurst...in summary they refused to do oil change...stated can only do synthetic oil for acura car...stated mfg requirement. Long story short, service mgr Shanti was so rude and insistent on only providing A1 service and REFUSED to service my car. Have been using this dealership service for four years and will never go back. More