Ed Napleton Honda St. Peters

April 8,2001 We have been trying to purchase a Honda April 8,2001 We have been trying to purchase a Honda Insight with a navigation system since February 23, 2011. This is the date on which we negoti April 8,2001 We have been trying to purchase a Honda Insight with a navigation system since February 23, 2011. This is the date on which we negotiated our deal (after a very unnerving “mistake” on the part of your sales manager) and gave the dealership our $500 deposit. We have yet to take delivery of this car or to even receive a reasonable response as to when we can expect delivery of the vehicle. This debacle began with the sales staff negotiating the price of the car from what, after a price had been agreed upon, they claimed was the WRONG invoice. The sales manager caught this mistake after a lengthy, back-and-forth negotiation and after we had agreed on a price. He then came out and told us that he had pulled the wrong invoice (one for a Civic instead of an Insight) and that the price would actually be about $2000 more than we had agreed to. LIE # 1 Our first thought was that this seemed to be a “bait and switch” tactic but since we are repeat customers, decided to renegotiate using the “correct” invoice. At this time, we were told that although the dealership in St. Peters did not have any Insights on the lot that met our specifications, there were TWO in Chicago and the dealer there (one in your automotive group) had agreed to a “dealer trade” and we should have the car within 3-4 days. On the day it was promised to us, we called to see when we could pick up the car, only to be told that the other dealer had “sold” our car. When we had called a day earlier, we were told that it was being driven down to St. Louis that day. LIE # 2. We have family in the Chicago area and they went by the dealership and the car was still on the lot one week later and the dealership here even told us that the car was still in the Chicago inventory one month later! We were then told that there were no other Insights in the region and that they would try to “divert one at port. We found out from some friends in the auto business that this was not true and that there were indeed cars available in the region, although maybe not within the Napleton automotive group. LIE #3 We made several calls, trying to get information about our car and the GM NEVER returned our calls. We finally went to the showroom to speak to him and were told he was “in a meeting.” Upon hearing this, we stated that we would wait and after 10 minutes of waiting, we told the floor people that if he didn’t come out to talk to us, we would join him in his meeting to talk to him. He finally came out, talked in his office and gave us a firm date of April 4th for delivery of our car. April 4th is today and, according to the sales staff, our car is still in JAPAN ! LIE # 4 By the time we finally do get the car, it will be almost time for the 2012 models to arrive and our car will be a year old! If we would have been told in the first place that our car had to be factory-ordered, we could have avoided all of these problems. But your GM does not communicate with his customers. We should not have to be calling your dealership to find out about our car- they should be calling us! We are buying an almost $24,000 car and have been treated like we are begging them to take our money. 2 Days later we receive a phone call saying "we can't locate your vehicle, thanks for your business." I went in to get a refund of our deposit and a Sales manager ( the same one who made the invoice mistake ) says he doesn't understand ....the car is due to arrive in 8 days. Amazing how a car built on 3/25/2011 could arrive at the dealer in 22 days!! Especially when they said it was still in Japan on 4/4/2011. 3 other dealers all said a car takes 40-45 days to arrive, and that is when there are no natural disasters going on in Japan!! Bottom line .... if you want lies and disrespect, this is the dealer for you. I don't choose to pay to be treated this way. Once you sign on the bottom line, they treat you like dirt. More

The salesman I had was a scam artist. I would never send my worst enemy to this dealer to purchase anything. My wife and I were treated like complete jerks. The service manager mike was extremely rude to my my worst enemy to this dealer to purchase anything. My wife and I were treated like complete jerks. The service manager mike was extremely rude to my wife. Hollie hung up on her when we were trying to get a problem solved that they caused. I will say though that the new GM Mark was very helpful in the end. More

Beware of the dealership. Do not sign anything they ask until you are sure what vehicle you are getting from them. The edge guard that they offer is a scam. Do not sign up for it. I purchased a Honda wi until you are sure what vehicle you are getting from them. The edge guard that they offer is a scam. Do not sign up for it. I purchased a Honda with them and my experience with them is bad. Go somewhere else if possible. More

We called the dealership due to good pricing (below blue book) on a hard-to-find vehicle. Over the phone, they were quite friendly, and willing to give us a good price on our trade-in. On the way to see t book) on a hard-to-find vehicle. Over the phone, they were quite friendly, and willing to give us a good price on our trade-in. On the way to see the vehicle, they called us 2 1/2 hours into our 5 hour trip and told us it was sold. We were unhappy. Half an hour later, they called back, saying it wasn't actually sold, because it was a non-binding agreement. So we went to look at the vehicle the next morning. This is the first example of their sleazy tradesmanship-they showed us her signed contract. They tried to sell it out from under her, when she had already put a down payment on it! Also, they include ridiculous fees on the contract, such as a $499 VIN etching fee. A VIN etching fee on a USED vehicle. They also included a $199 Administrative Fee, and another for $99 that I didn't see the name of. So, when you added all the fees back on, the price was above the blue book price-no deal at all. It took them 45 minutes to drive our vehicle and decide whether they would offer the $5500 they had already told us they would give us over the phone or not. They used strong-arm tactics, not returning our keys until we asked repeatedly. Worst of all, I was left wondering what they did to our car. It drove quietly into the dealership. It was making awful screeching noises that I had never heard before on the way out. Circumstantial, perhaps, but I mistrusted them enough to believe that they might have done something to it. That's not the type of person I want to do business with. Despite all this, we would have bought the vehicle if it was at all what it was represented to be online. It was not. To begin with, it smelled like they had used a wet dog, or possibly an old fish, to clean the vehicle. It looked decent from the outside, a few dents and dings and paint scratches. However, it appeared that the vehicle had been in a front-end accident that was not reported. They then had the gall to print off the CarFax report from another vehicle we were looking at and point out every single hole they thought they saw. And the cherry on top-Honda called me the next day to ask about the 2010 CR-V we'd made an offer on. We did not look at any such Honda, nor did we make any offers on one. The salesman evidently put that in to pad his numbers and put our name on it. How much more shady can you get? Overall, the dealership is dingy and dirty. Our salesman looked like he was wearing a suit he'd borrowed from a hobo. It was a poor overall experience. I would not go back; I would not recommend them to my friends or my enemies. More

I was very pleased with my experience. I heard they are under new management and thought I would give them a shot. I shopped pricing on the internet and they gave the best price. I worked with Tara and K under new management and thought I would give them a shot. I shopped pricing on the internet and they gave the best price. I worked with Tara and Kim and was very happy with the whole process. I would for sure send all my friends to see these two woman. More

My experience with this dealership was not good. I was interested in purchasing a 2010 Honda Accord with cash. I offered an amount for the vehicle and instead of Sales Rep and Sales Manager stating why t interested in purchasing a 2010 Honda Accord with cash. I offered an amount for the vehicle and instead of Sales Rep and Sales Manager stating why they did not feel my offer was acceptable, the Sales Rep called and basically told me to "take my business elsewhere". Two days later I started working with another dealership in St. Louis over the phone and ended up purchasing a 2011 Honda accord. More

I was very pleased with my visit this weekend. I met a wonderful salesmanager there. I was surprised to find it was a female. Kim knew so much about the car and couldn't have been more helpful. Me and m wonderful salesmanager there. I was surprised to find it was a female. Kim knew so much about the car and couldn't have been more helpful. Me and my husband have to think things over for a bit but we will return thanks to the help we received. More

I was very pleased with my experience at Ed Napleton Honda. I live in the area and found the perfect car with the perfect salesperson. Gary was very helpful and interested in what mattered to me most. Honda. I live in the area and found the perfect car with the perfect salesperson. Gary was very helpful and interested in what mattered to me most. I love my new Honda and will tell everyone to stop by and see Gary and the internet department at Napleton Honda. More

VEhicle delivered dirty; when taken back for clearcoat over paint, was received dirty again. Don't care for sales tactics. Was not shown many of vehicle's features. Was not told car did not have full size over paint, was received dirty again. Don't care for sales tactics. Was not shown many of vehicle's features. Was not told car did not have full size spare tire. More

Used strong armed sales tactics such as taking my keys to give me a Trade In Value on my vehicle and not giving them back. Would not honor accessory pricing from Costco because they had to locate the car I give me a Trade In Value on my vehicle and not giving them back. Would not honor accessory pricing from Costco because they had to locate the car I wanted because they did not have it in the color I wanted. Gave me less than 60% of the tradein blue book on my vehicle, then pretended they were doing me a favor. Did honor Costco pricing on vehicle. After sales strong armed me about how to fill out the Honda survey, both sales person and business manager. More