Things started out well enough. I was being attended to by Jeff Sredzinski after I called in for a quote on several vehicles. After a little going back and forth there were three vehicles that would be sold to our company. We were happy with Jeff and his service, he was very attentive and always in touch. Then he left the following week for vacation. That's when things took a turn for te worse.
I was then dealing with Dennis who seemed helpful. He put our file into the hands of the office manager Jean. As a company, we had a few documents that our accounting department needed completing in order to process approval for the amount we were about to spend on 3 vehicles. Even if Jean had never seen these docs before, she was extremely incredulous and non compliant. She spoke very unprofessionally to me, i.e.."We've never seen these documents before and we are not going to fill them out. You dont need this information. No one else has ever asked for this. We will never agree to filling out this information. Why do you need it? We dont have to tell you who we bank with......" and on and on...she spoke defiantly. It would have been different if she had said, "Gee, this is odd to me, I have never seen this before. Isn't there some way we could get out of providing this information. I guess I do not understand why you need to have it. We want to work with you to make this deal happen, but I need these questions answered first." I was put off by her defiant attitude, it was almost like she was the CEO and was admonishing our company for our usual practices! Dennis was no better, he seemed to put it all in her hands and did not intervene to soften her attitude! Here we are, a large company, and I as the representative was being practically scolded by some silly office manager for trying to process he purchase of 3 vehicles!!!!
Needless to say, we revisited our stance on the paperwork that we needed and the deal was done, but not before the buyers order was done wrong two times by Dennis and it was constant monitoring of the whole process from our end! One would think that getting three 2012 vehicles off of the lot would be enough to get some real friendly customer service.
I praise Jeff for the initial contact and great quotes and the legwork he did to put things in order. But his leaving threw the entire process into a customer service cluster you know what!
I for one, will never do business with Rinke and would not reccommend this dealership to anyone. Too bad for Jeff. He is such a great guy and certainly more customer service oriented than his associates.
I Recommend This Dealer:
Dennis Thacker, Jeff Sredzinski, Jean, (office mngr)
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