We contacted Ed Schmidt to test drive a Traverse that we had seen on their website. Upon arrival, the salespeople were friendly and helpful. They had the car ready for us to test drive when we arrived. After looking the car over, we found some minor flaws (expected some in a used vehicle) but the main issue was that the back bumper was dented in and the light beside the license had popped out. This did not deter us from the vehicle, but we made it a point to tell Brandon that we were only interested if the bumper was replaced. When we began negotiating over the price of the vehicle, Brandon was not overly helpful. We went back and forth for over an hour until we all reached an agreement. The financing aspect was fairly quick. We then left the dealership that night without the vehicle because we did not want to leave the dealership with the vehicle for fear that they may back out on fixing the bumper. The whole process of ordering the bumper and then replacing the bumper took 10 days! It was ridiculous. We called Brandon almost daily to check on the status and he never gave us a clear answer. Because of the delay, we were not able to make it to the dealer to pick up the car, so when Brandon delivered it and picked up the car I had traded in, I noticed that the owner's guide was gone as was the passenger floor mat. Brandon said he would "try to find" the owner's manual for us. And after several calls, we still do not have the manual and he told us the mat was not in the car before. The whole situation has been time-consuming and just frustrating. We will not be returning to this dealership for any future purchases.
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