El Cajon Ford

I want to thank El Cajon Ford and especially Bobby Morales for changing my perception of car dealerships. I have heard and read about what a horror it is getting a car at a dealer. My father told me" Morales for changing my perception of car dealerships. I have heard and read about what a horror it is getting a car at a dealer. My father told me" Do Not Trust Them- they only care about selling you a car at their highest price. Well after more than 10 emails back and forth. Bobby had us feeling not all car salesmen are the same. Price and financing were important to us and after a few emails we finally went in. Bobby was with a customer and his partner (William ) helped us. He was very pleasant and easy to work with. We test drove a used Tahoe. It was very nice but we did not buy that day as my wife preferred leather interior. We came back and told Bobby and he'd did not pressure us take the car. He then offered to put leather at a great price and assured me it would be even better than factory leather. We decided to put pure trust in El canon ford. When they put in the leather a few days later, we were amazed at how beautiful everything turned out. Thank you El Cajon Ford and Bobby. They were professional and just extremely pleasant to work with. We will be coming back to Bobby when we are ready for our next car. More

I bought my first vehicle from el cajon ford about two years ago, it was used and crapped out on me with over 3k left on the loan, el cajon ford took my car as is and paid off the loan and got me into a c years ago, it was used and crapped out on me with over 3k left on the loan, el cajon ford took my car as is and paid off the loan and got me into a car that my family loves! Cant wait to do future business with Bobby Morales. More

My company was looking for a nice older model Explorer for our associates to use going to my plant in Mexico. We tried the typical "internet sites" with no luck. So as luck goes, I had the opportunity to for our associates to use going to my plant in Mexico. We tried the typical "internet sites" with no luck. So as luck goes, I had the opportunity to meet Bobby Morales, who is the son of my neighbor. Reluctant at first, being a neighbor and not wanting to mix personal and business relationships I gave in and gave ECF the opportunity to win my business. As we stated the search for our Explorer, it became apparent that the search was not going to be easy. We wanted a simple, basic, sound, gray, vehicle with low miles. Oh, and it had to be a 2007. So the search was on, Bobby and the team went on the search, no more than a week later he found a "perfect match", needed a bit of clean up (hey 2007 and the rest is history. We have had our SUV over two weeks now and we are very pleased with the sales activities and follow-up care ECF and Bobby Morales has given us. Keep up the great service and customer care. All going as planned we will be looking for our next one very soon. Regards More

I would first like to say that El Cajon Ford is a class-act company to deal with. We started with Bobby Morales (Internet Manager), who was very friendly over the phone and got right to the point as class-act company to deal with. We started with Bobby Morales (Internet Manager), who was very friendly over the phone and got right to the point as to what he could sell the F150 for. The following day I showed up to see the truck and met with Ross ___________, who was referred to me by Bobby since he had the day off. Ross was a stand up guy, letting me know what he could offer me for my trade-in. We negotiated a few rounds, which any salesperson would do, but came to a friendly price to make the deal happen. Rob __________ (sales manager) was also a pleasure to work with, very approachable and friendly. Upon picking up the truck we were greeted by Ross and Bobby who ensured our experience at El Cajon Ford was nothing but the best. I can truly say that this was my best experience with a car dealership and will be going back in the years to come. Thanks El Cajon Ford!! More

My husband and I bought a 2011 Ford Escape from El Cajon Ford. The week-end before I went on the Internet to find the inventory in San Diego county for a red Escape. There were two at El Cajon Ford. I ca Ford. The week-end before I went on the Internet to find the inventory in San Diego county for a red Escape. There were two at El Cajon Ford. I called the internet number and Bobby answered. From the moment we started he was engaged with what I wanted and assured me that he would get the information I wanted and that he would call me back. "Call me back" - there is a novel idea. Keep in touch with the person that wants help and information. We went in the following week-end. There was Bobby with his smile and ready to give us the whole experience - not only the whole experience but we were smiling the entire time. We wanted to compare the two cars...he took a serious amount of time to go out with us and expain the features. I mentioned to him that I do not digest the technical information at the moment it is explained to me and he told me to come in as many times as I needed to feel comfortable with my new car. I felt like Bobby and El Cajon Ford put my husband and me on their VIP list. I would recommend this dealership and I would definately recommend working with "Bobby MOrales" for the ultimate experience in buying a car. I loved every minute of the time there. Veronica More

Bobby Morales was very nice to work with. We didnt have to spend a lot of time haggling over the price and once we cut the deal on a used vehicle they cleaned it up for me. In addition, since I was not tra to spend a lot of time haggling over the price and once we cut the deal on a used vehicle they cleaned it up for me. In addition, since I was not trading in my vehicle, they followed me all the way up to Huntington Beach with my new (used) vehicle to save me a return trip. When I spoke with the finance department, although friendly, as soon as I indicated that my credit union would matched their loan rates, they quickly pulled their offer off the table. Seemed kind of petty considering I was spending over $30 K on a vehicle. Over all though I was pleased with the delaership's services. More

Our experience was great! We found the vehicle we wanted online. We live 500 miles away from this dealership. We flew to San Diego, Bobby from the dealership picked us up at the airport with our favorite online. We live 500 miles away from this dealership. We flew to San Diego, Bobby from the dealership picked us up at the airport with our favorite coffee in hand. We proceeded to the dealership to test drive the car we wanted. The vehicle was just what we wanted. Everything was explained to us in detail. Bobby had all of the answers to our questions. More

Bought new f-150 Lariat from Bobby. Gave me a great price and his service was incredible. My wife and I were treated like royalty. I will be going back in six months to buy a used car for my son as he has ea and his service was incredible. My wife and I were treated like royalty. I will be going back in six months to buy a used car for my son as he has earned my business. He will be needing a pre-owned truck and i will take my business there. The entire staff there treated us extra special. Thank you Bobby and also mr. Slater and someone named Paul. Gerardo Cendejas More

This was the first time getting my car serviced at El Cajon Ford. I was surprised to learn that my car's service history was not available via computer from Pearson Ford (which is no longer in business). Cajon Ford. I was surprised to learn that my car's service history was not available via computer from Pearson Ford (which is no longer in business). Kathleen explained that it was due to a Privacy issue, but she assured me that I would receive the best of service and that I would be notified of all future service recommendations. Although I do not qualify for shuttle service to my office (further than 12 miles), I will return to El Cajon Ford for future service. More

I purchased a 2004 F350 truck for my husband as a surprise. He will be returning from Iraq soon he has been gone for now over a year so this is his big deal coming home gift . I was happy to have f surprise. He will be returning from Iraq soon he has been gone for now over a year so this is his big deal coming home gift . I was happy to have found just what i was looking for and the price i wanted at El Cajon Ford .The sales men were great , but the truck was a mess and not clean . I have been in rental cars that have been cleaner . i was told they would re-detail it. I explained that this was going to be a gift and it needed to be nice and clean , i came back down 3 days later to ask then to re-do it again ..... I called the service Dept. to talk to the Dept lead only to be put to someone's voice mail with out a explication twice ! Then the alarm system i purchased as an add on did not come with any new key controls only the old one that came with the truck so for $ 699.99 i really get what i already had in the truck when i bought it . there customer service is lacking customer service. I go back down this week to see if they cleaned out the baby food and the ick out of the truck before i bring it home again ! More