El Cajon Ford

This was the first time getting my car serviced at El Cajon Ford. I was surprised to learn that my car's service history was not available via computer from Pearson Ford (which is no longer in business). Cajon Ford. I was surprised to learn that my car's service history was not available via computer from Pearson Ford (which is no longer in business). Kathleen explained that it was due to a Privacy issue, but she assured me that I would receive the best of service and that I would be notified of all future service recommendations. Although I do not qualify for shuttle service to my office (further than 12 miles), I will return to El Cajon Ford for future service. More

I purchased a 2004 F350 truck for my husband as a surprise. He will be returning from Iraq soon he has been gone for now over a year so this is his big deal coming home gift . I was happy to have f surprise. He will be returning from Iraq soon he has been gone for now over a year so this is his big deal coming home gift . I was happy to have found just what i was looking for and the price i wanted at El Cajon Ford .The sales men were great , but the truck was a mess and not clean . I have been in rental cars that have been cleaner . i was told they would re-detail it. I explained that this was going to be a gift and it needed to be nice and clean , i came back down 3 days later to ask then to re-do it again ..... I called the service Dept. to talk to the Dept lead only to be put to someone's voice mail with out a explication twice ! Then the alarm system i purchased as an add on did not come with any new key controls only the old one that came with the truck so for $ 699.99 i really get what i already had in the truck when i bought it . there customer service is lacking customer service. I go back down this week to see if they cleaned out the baby food and the ick out of the truck before i bring it home again ! More