Elder Ford of Tampa - Service Center

No Hassle Yearly Maintenance I scheduled The Works Vehicle Checkup which includes an oil change, tire rotation and pressure check, brake inspection, multi point inspection, fluid I scheduled The Works Vehicle Checkup which includes an oil change, tire rotation and pressure check, brake inspection, multi point inspection, fluid top off, battery test, filter check, and belts and hoses check. Scheduling was easy. I only had to wait a couple days for an appointment. All work was done in 1 day. More

This review has no impact on the Service Advisor Jason, I have been dealing with the issue of my wipers for over 2 yrs. Jason is new and did the best he could. After having my car for 3 days and replacing I have been dealing with the issue of my wipers for over 2 yrs. Jason is new and did the best he could. After having my car for 3 days and replacing a panel $500 later, we where right back at the svc ctr because the washer fluid STOPPED working again ! Why didn't the technician check everything? If you replace something, wouldn't you think to check every part of the issue? This seems to be an on going concern, that I have. The technicians do not check everything and causes us to have to return. Jason was very apologetic and accommodating, this is no reflection on him, he is just the middle person. Also, my personal opinion, is you have the Service people, checking people in and cashing them out, trying to take phone calls in between, they cannot do it all !! Trying to get ahold of your Service advisor is a NIGHTMARE !!!! always get voicemail. Also, not sure who the service managers are but if you leave a voicemail for them the DO NOT return calls. Not good service in my opinion. Instead of having people constantly calling you to get you to trade in your vehicle, why doesn't Elder Ford hire more Service advisors to be able to take phone calls for customers wanting and update on there repair? Like I mention, this is NO reflecting on Jason, he did the best he could do. All of my complaints are out of his hands. More

Really a flat tire? I spent 5 hours waiting for a tire to be fixed that I believe that they knew could not be fixed. That is a long time to get a new tire. How long cou I spent 5 hours waiting for a tire to be fixed that I believe that they knew could not be fixed. That is a long time to get a new tire. How long could it take to change a tire. More

Car still not repair left message she never return call Repair not done when call service worker as of today haven't received call back yet sad poor service very displeased with service I expected the repai Repair not done when call service worker as of today haven't received call back yet sad poor service very displeased with service I expected the repairs to be repaired More

Professional, courteous, technically competent Chris Newton did a great job of keeping me informed, explaining what needed to be done to diagnose what was wrong with my car, then how it would be fi Chris Newton did a great job of keeping me informed, explaining what needed to be done to diagnose what was wrong with my car, then how it would be fixed, how long it would take, and answering my questions. His communications were always professional, courteous, unrushed no matter how busy he was — and he was always busy. This is a busy service department in a big, busy dealership. But I felt my car was important & would be treated well. More

Quite a surprise From all the stories you hear from people about dealerships, how they forget about you once you buy a car, I was ready to hear a story about my car wh From all the stories you hear from people about dealerships, how they forget about you once you buy a car, I was ready to hear a story about my car when I had an issue, It was my problem once I left the dealer, but no. I had an issue with my Taurus and brought it in they checked it out and repaired it at once and when Louis Stump, my service manager Told me it was done and ready to go, it made me feel very confident to write this recommendation. thanks Elder Ford. More

Now that I have an Adviser Once I got an adviser that actually called me back, I was happy. Hard to be that way when repeated calls to the shop asking for call backs so you can Once I got an adviser that actually called me back, I was happy. Hard to be that way when repeated calls to the shop asking for call backs so you can schedule an appointment go unheard. More

Lack of customer concern The service department and body shop are lacking in strong management and to many things just don’t get done correctly. Service lacks in many ways and The service department and body shop are lacking in strong management and to many things just don’t get done correctly. Service lacks in many ways and now I’m told the new way you get a loaner when they are working on your vehicle is first come first served meaning you drop your vehicle for service and if there’s a loaner there you can use it if not Oh well that sucks More