Elgin Kia

Reanne is great and very knowledgeable. The employees at this location and very friendly and helpful. The employees at this location and very friendly and helpful. More

I don't normally do this, but I feel like I need to. .. For those that don't know, I purchased a new Kia K5 last January from Gerald Kia in North Aurora. The sales process there was great. The salesman .. For those that don't know, I purchased a new Kia K5 last January from Gerald Kia in North Aurora. The sales process there was great. The salesman was great. 0 complaints about Gerald Kia. Little did I know that would be the beginning of the end with my relationship with Kia. Just 6 weeks into my ownership, I started having issues with the electronics pertaining to the safety (lane detection system and crash avoidance system). I brought the car in to Elgin Kia, as that is the closest Kia dealer to me. That was my first mistake. The care was in the shop for 3 MONTHS. During that time, the service manager texted me a picture of my car. This was no longer a new car! They had stipped the entire interior. No dash, no carpet, not headliner, no seats... I got a phone call saying that the electrical problem was solved, but they were waiting for the hail damage to be fixed. WHAT HAIL DAMAGE? No one ever called me to tell me that my car had suffered hail damage from a storm. Yes, the original reason why I brought the car in was due to a defect in the car, but the customer service in the service department at Elgin Kia was terrible. After I got my car back, I immediately had to bring it back in, as either the steering wheel wasn't put back on right, or it needed an alignment, because to keep the car going straight, I had to keep the wheel turned about 3 degrees to the left! It's evident that no one test drove the car after fixing it, or they could have easily seen and fixed that issue. I finally got my car back, and in working with Kia customer service, the only thing I could get from them was a maintenance plan. That meant I had to either go back to Elgin Kia, or drive 20 miles out of the way to go to another dealer. Through the rest of 2023, things were OK. I still feel it's not quite the same car I had purchased, but it was good enough. I don't expect it to be the same car, based on the state it was in. Then comes January, 2024. I was out at a store, got back in my car and headed home, only to find out that my GPS in the car wasn't tracking with me any longer. I brought the car back in to Elgin Kia yet again. I was told this would be an easy fix, as it was just a computer update. I got a phone call later that day, and instead of "your car is ready", I got "Your car didn't accept the update. We tried 3 times, and now all that's on the screen is the Kia logo." And of course, the new radio they had to order was on back order, so there's another 3+ weeks of me not having my car. I get the car back only to find out that the navigation doesn't work any longer. Again, no one tried out the car after the repairs! Come to find out that in order to use the Navigation in a Kia, you have to pay for their Kia connect service. My 1 year free trial (didn't know I had a free trial) ran out on me while it was in for service. Fast forward to this weekend. The car finally needs it's first oil change. I scheduled the oil change at Elgin Kia for 1:00 this afternoon. At 9:30 this morning, I get a phone call from one of the service advisors telling me that the owner of Elgin Kia no longer wants to do business with me!!!! Apparently, when you get those customer service surveys, they mean something. I was honest on those surveys, so much so that I have rated them a total of 172 points out of 1000 on my last 5 surveys. There is money tied to those surveys, and it is no longer financially viable from the owner of Elgin Kia to do business with me! I was speechless. When I asked to speak to the owner, I was told the he probably wouldn't speak with me! I can't even... So, I am DONE with Kia. I am DONE with Elgin Kia, and I strongly encourage everyone with a Kia to avoid this dealership. Rather than addressing the issues they have, they choose to cut ties with the honest customers that have had sub-par experiences. How is that customer service? More

Absolutely the worst service I’ve ever had. This dealership is a lawsuit waiting to happen. Run as fast as you can away. They will not honor anything on their websites and will want you to brin This dealership is a lawsuit waiting to happen. Run as fast as you can away. They will not honor anything on their websites and will want you to bring everything you have to drive a vehicle off the lot and when you show them why that’s wrong they will tell you to leave. I would never recommend this shady car lot to my worst enemy. Horrible!! More

I had been looking for a car for over a month, call to every dealership possible and they didn’t want to help over the phone (I work crazy hours and needed flexibility), I am a first time car buyer, Kozty every dealership possible and they didn’t want to help over the phone (I work crazy hours and needed flexibility), I am a first time car buyer, Koztya made it extremely easy for me and went above and beyond to make me happy and help me buy the car I wanted. I recommend this dealership and Koztya, he is the absolute best. More

Went in and test drove a car. Told the salesman there were a couple other cars I was also considering. He said no problem and to text/ email him if I was interested in talking num Told the salesman there were a couple other cars I was also considering. He said no problem and to text/ email him if I was interested in talking numbers. I emailed him 2 days later asking if we could talk numbers. He emailed back and said he would forward my request to the finance manager. Didn't hear anything. 4 days later I sent him a reminder. No response. Since they weren't interested in selling cars, I went to a much better Kia dealer to do business. There's a reason this is the lowest rated Kia dealer in Chicagoland (on Google, Cars.com, DealerRater.com, Yelp, etc). Save yourself the headache guys. More

The service department/customer service here is awful. I have been waiting over a week for my car’s tires and rims to be replaced on my car. The service advisor I’ve been in contact with, James, stated my I have been waiting over a week for my car’s tires and rims to be replaced on my car. The service advisor I’ve been in contact with, James, stated my car would be done Monday. I called Monday, then he said it’d be ready Thursday. Today is Thursday, James is off and whoever is in today has no idea when my car is going to be finished. And James didn’t even bother calling me yesterday to let me know my car wouldn’t be done when he said it would. And to top all of this off the dealership has no loaners available. I work a full time job and I do not live close to this dealership. I need my car. I need communication about what’s going on. This dealership was recommended to me and I loved it when I purchased my vehicle. Dinco, Allan, and Carly knocked it out of the park with my buying experience but this experience with the service department has me wishing I took my business elsewhere. I also had a bad experience at the Elgin Hyundai and I’m disappointed I’m having a bad experience again. More

Elgin Kia did not put oil in our 2022 Carnival after an oil change and destroyed the engine on May 14, 2023. As of today, August 6, 2023, we are still waiting for a new engine to be put in. They assured us oil change and destroyed the engine on May 14, 2023. As of today, August 6, 2023, we are still waiting for a new engine to be put in. They assured us it would take 2-3 weeks. They admit that they “destroyed the engine” but have not been truthful about the cause. We have been told every single week since early June that it will be ready by the “end of the week”, but when that time comes, they push us back one week. Then, when the next week comes, they tell us the same thing. Because we can’t take the loaner out of state, we have cancelled multiple trips we’ve had planned for this summer. They promise to keep us updated but the only time anyone ever tells us anything is when I call them- and I have to call the sales department and have them transfer me because the won’t answer my calls. I have asked 5 times for the manager or general manager to call me, yet they have never done so. This is a pretty poor reflection imo. They provided an inferior loaner car that does not work for our family, does not work for our mobility requirements, and have literally no idea when the work will be completed, and I can’t get anyone to give me any actual answers. I’ve never experienced anything like this. We just want the car back with a new engine! More

I went to Elgin Kia after visiting 4 dealerships in the area. I randomly ended up on their lot with about 50 minutes until closing time. Remle greeted me with a smile and was very knowledgeable about the area. I randomly ended up on their lot with about 50 minutes until closing time. Remle greeted me with a smile and was very knowledgeable about the minivan I was looking at. He was honest and patient. I was with my wife and four young children. He was patent and very nice through the whole process. Al was great at getting me the best rates, and the best hot chocolate for my kids. Even at the end of the night Al ran out and gave all 4 of my sons a stuffed animal. The last person I met was Carly and she was great. She reviewed everything and was very upfront and honest. This dealership is honest, patient, and family friendly. I would recommend this dealership. They earned my business the next time I need a vehicle, and I live in Chicago. More

I have a frustrating experience. I was looking for a Kia Sorento Hybrid and found one at this location (pic attached). After going there and negotiating a price for my current car I was looking for a Kia Sorento Hybrid and found one at this location (pic attached). After going there and negotiating a price for my current car as a trade-in, they tell me the price of the Kia is $4,000 higher (48k+) than what is advertised on their website., citing that it's a premium car so they want more money. This took close to 2 hours of my time for a bait and switch and I find that practice highly unprofessional. Consider yourself warned. More

Absolute worst experience I’ve ever had with a car dealership. We ordered a car in January and patiently waited for our car to find out in August they removed us from the list unknowingly we didn’t di dealership. We ordered a car in January and patiently waited for our car to find out in August they removed us from the list unknowingly we didn’t discover this until October. Our sales guy also sent us extremely inappropriate and unprofessional emails when he found out we visited the dealership to look at another car and spoke to another sales person because he wasn’t available. More