Elite Acura

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Balal Rauf

My Review of Elite Acura:
Balal Rauf was my sales rep on a lease of an MDX almost 2 years ago -- he had just started at Elite and was very friendly and knowledgable about the vehicle. Before I left the lot he helped me synch my cell phone with the new "cool" handsfreelink system in the MDX. Well, I just bought a new phone and was having trouble synching it up with the car so I stopped into Elite today and looked for Balal to see if he could help me again. He was there and able to help...and remembered me from the initial lease of the vehicle in July 2007. He was once again very helpful...and friendly...and I told him I'd look him up again in July 2010 when I'm ready for next MDX.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Amanda Delayo

My Review of Elite Acura:
I live in Chicago and was looking for a TSX with some very specific specifications. No one in the Midwest had the one I wanted, so I extended my search to the entire country. I found the one I was looking for at Elite and worked with Amanda Delayo throughout the processes. Between the time I first contacted her to the time the car was delivered to me in Chicago, Amanda was in constant communication. She let me know what I needed to submit to get the deal done and she made sure everything went exactly on schedule. I have dealt with many car dealers during long distance transactions and this was by far my most positive experience. Amanda did a great job and I would work with her again without a doubt.

Make sure to ask for her! She is great!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: balal rauf

My Review of Elite Acura:
The visit was excellent and the service from Balal Rauf and associates was extremely welcoming and pleasant. The experience was definitely different from other dealers, one with family oriented atmosphere, and taking care of my concerns with the automotive purchase. They have treated me with extreme care and will definitely be referred to family and friends. Thank you very much for the great service.



Sincerely,
Heng Dang

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: tom alfinito,chris alfinito,rich ritter,and scott fuhrmann

My Review of Elite Acura:
My wife and I purchased 3 acura xs from elite acura.the general manager tom alfinito was a true pleaure to work with.he took the time to explain every detail to us making this an easy process.the atmosphere inside the show room was well appealing and very tasteful.everyone in the showroom was always helpful and very professional.we had an problem with our Son's Acuras which required a new engine.scott fuhrmann offered us a car to borrow until the engine was repaired.he thought of customer car service before anything else.he kept us informed all the time.he was polite and very helpful to my wife.i came in last night for repairs to our acura and once again Tom alfinito was there to help and promised to pay for all that needed to get done. chris alfinito and rich ritter met me at the door with a smile and said can we help you.when do you ever go to a dealer and get that kind of service,they both helped us all the way through the process.tom alfinito must be a great general manager because his support staff is just wonderful.my wife and i will recommend to others your wonderful,caring,and support staff.tom thank you for all your help. alice/ed hauser 3 etna ct mt laurel nj 08054 8562739155

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Balal Rauf, Vince and Joe

My Review of Elite Acura:
I have been shopping for an Acura TL for about a month and have visited to other dealerships in the area. I cannot express the disappointment and treatment received from the other dealerships. However, I had received a call from Joe from Elite Acura, Maple Shade to come in to see the cars he had avai;able. I was so impressed by the pleasant reception, knowldege and the understanding of the buying process. The team of Joe, Balal and Vince work well togther and made my purchase go smooth and quick. The vehicle was what I wanted, the price was right and the customer service was excellent. Keep up the good work.
Mabel Montford

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Amanda Delayo

My Review of Elite Acura:
When I stopped by Elite Acura to see their inventory of TSX's, Amanda Delayo came out to see if I had any questions. She was friendly and well informed about the 2009 TSX with technology package. She went over all of the features and answered any questions I had. I made an offer that day, and she and her sales manager counter-offered, but the I felt I could do better on the price.
Amanda called me occasionally to see if I had made a decision to buy the car I saw there, but I told her I was going to wait. There was no pressure whatsoever. Weeks later when her manager decided he wanted to meet me at my price, she called me elated, and told me she could make the deal happen. My wife and I got to the dealer late in the day, but Amanda was able to get our paperwork completed quickly. She spend time going over the navigation and other features with us, despite the fact that the dealership was closing for the nite. She had to run in to get her purse before her manager locked the door. She then spent another 10 minutes with us on the tech features.
The next day, she followed up with a phone call to see if we had any questions about the car. Definitely a great salesperson.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Balal Rauf

My Review of Elite Acura:
Yesterday my wife and I purchased a Certified Pre-Owned Acura MDX from Elite Acura in Maple Shade, NJ. From the minute we arrived at the Dealership we were quite impressed with the way in which we were treated.
Our sales consultant,Balal Rauf was outstanding! Mr. Rauf went out of his way to make sure that everything
was perfect, it was almost as if we were buying the vehicle from a very close friend even though we had never met prior to walking into Elite Acura. I should mention that we had looked at a similar MDX at another dealership which was much closer to our home prior to visiting Elite. We were turned off by the overall way in which we were treated at the other dealership and decided to further our search of dealers. Not only did we save a considerable amount in going to Elite over the other dealership but we have a feeling of confidence that we didn't come away with at the other dealership. My wife and I are in the hospitality industry and we believe very strongly in "first impressions". Our first impression from the minute we arrived at Elite Acura and sat down with Mr Rauf was that we were dealing with someone we could trust. The entire transaction was a pleasure. Thank you Balal Rauf for making this a very pleasant experience.
Robert & Joanne Heffernan

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Amanda Delayo, Joe D'Aurizio

My Review of Elite Acura:
I was recently forced into buying a new car when the repairs on my old car were too costly. Buying a new car is something I dread as most times it has not been a positive experience for me. There is an Acura dealership within a few miles of my home yet for some reason, I decided to take a drive to Elite Acura. I was immediately impressed by Amanda Delayo. She did not play the "cat and mouse" games that I am accostomed to when purchasing a new vehicle and because of that I felt a level of trust dealing with her. It was obvious that she wasn't in this just to make a sale but that she truly cared about me as a customer. No gimics, no run-around, just straight forward and to the point. She was very knowledgeable and patient as she took the time to answer my many questions. I felt the same level of integrity and honesty with Joe D'Auuizio the General Sales Manaager. Buying a new Acura at the dealership near my home would have been more convenient yet I was willing to travel the distance because of Amanda and Joe. They are the reason that I chose Elite.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ron Livingston,

My Review of Elite Acura:
I'm normally not the kind of person who writes reviews, however, after my wonderful experience at Elite Acura, I felt compelled to do so. I dealt with a gentlemen named Ron Livingston. From the initial phone conversation until I was leaving with my brand new TL, the entire experience was truly pleasurable. After trying to work a deal with so many other dealers and rude sales people, i was sick of car shopping. I only wish i had called Elite Acura sooner. Even though it was a far trip for me, I would do it again in a heartbeat. Go to Elite Acura. Truly professional!!! They WOWED me!

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Bill Swan, JoeD'Aubrizio, Vincent Menniti

My Review of Elite Acura:
My husband and I found our car online and thought this dealership was too far since we live in PA. I would travel even farther after my experience at Elite. From the greeting from Mr. D'Aubrizio, the sales expertise of Mr. Swan, to the final negotiations from Mr. Menniti, the sale was every car buyer's dream. I have never been a car dealership where the entire family is made to feel at home and interact with the sales team. The service was extremely exemplary and I would definitely return for my future Acuras.

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