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Elk Grove Ford
Elk Grove, CA
1,252 Reviews
Welcome to Elk Grove Ford, Proudly Serving the Greater Acampo and Wilton, CA Areas
Here in the Elk Grove area, when drivers are searching for the renowned quality and caliber of a reliable Ford vehicle, they know they can come to Elk Grove Ford. We've been your local home for these great vehicles for some time now, and we look forward to continuing to serve Acampo and Wilton drivers with brand-new and pre-owned vehicles for a long time to come. We're committed to serving our customers in Galt and Herald with sales, selection, service, financing, and much more.
Committed to Serving Elk Grove Drivers with Topnotch Customer Service Standards
Our dealership is staffed with only the best automotive professionals in the Elk Grove area. We work hard to bring our customers a broad selection of brand-new vehicles from the latest lineup of Ford cars, trucks and SUVs. Our teams can work with you to find the best new or used vehicle for your needs, the best finance deal for your budget, and much more. With service, parts, and sales help all under one roof, you'll never have to look elsewhere for your automotive needs again.
The Journey to Your Next Car, Truck or SUV Starts Today
Have Ford questions? Elk Grove Ford has the answers, so give us a call at your convenience. Or, if you prefer face-to-face interaction, we're an easy drive from Acampo, Galt, Herald or Wilton so come see us in Elk Grove to speak with one of our friendly and experienced representatives. We're looking forward to meeting you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 9:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:30 PM
Sunday Closed
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Showing 1,252 reviews
May 31, 2025
I came to Elk Grove Ford ready to purchase a specific used car, but the experience was frustrating from start to finish. The customer service was terrible. I was quoted $2,500 for an extended warranty used car, but the experience was frustrating from start to finish. The customer service was terrible. I was quoted $2,500 for an extended warranty. After signing everything electronically, I was given a flash drive with all my documents, but when I checked it later, it was completely empty. I let Javier know, and he said he would email me the documents. When he finally did, the email was empty. I had to follow up again before he sent the files the next day. When I reviewed the documents, I discovered I had been charged $4,000 for the warranty. I contacted Javier, who claimed the higher cost was because he supposedly lowered my loan interest rate and the difference was reflected in the warranty price. That explanation made no sense, especially since my interest rate had not changed at all. It felt like he assumed I wouldn’t notice or question the extra charge. I told him to cancel the warranty. He sent me the cancellation form right away and claimed he submitted it. Weeks later, after no changes showed up on my loan, I contacted the warranty company and found out they never received the form. He lied about submitting it. I had to send it myself to finally get the cancellation process started. This whole experience was dishonest, careless, and incredibly frustrating. I do not recommend doing business with Elk Grove Ford. More
by ALRAIFIN
Verified CustomerEmployees Worked With
May 30, 2025
It was easy to make an appointment online and openings were available the very next day. After arriving at the dealership I was taken care of right away and provided a free shuttle service to get home. Al were available the very next day. After arriving at the dealership I was taken care of right away and provided a free shuttle service to get home. Although it took about a week for the repair due to having to order the part from back east, my vehicle was repaired successfully and is still working good. More
by Tom
May 30, 2025
The service dept performed all requested work that day, and then upon completion they even offered a valet service to bring my vehicle to my home, saving me a ride out to the dealership to pick up! and then upon completion they even offered a valet service to bring my vehicle to my home, saving me a ride out to the dealership to pick up! More
by Darrin
Employees Worked With
Bradley Weinrick
May 29, 2025
Customer service was excellent here! I contacted the dealership via email in the evening to determine whether they had a model meeting my specifications that I could see. Chris and John I contacted the dealership via email in the evening to determine whether they had a model meeting my specifications that I could see. Chris and John contacted me by the next morning, determined they had a close match, so I decided to come in. They were extremely responsive to all my concerns and made sure the deal fit my needs. They also did not try to pressure me into purchasing something I did not want. I received fair value on my trade-in and my new vehicle was delivered to my home. No complaints! Best purchasing experience ever! More
by L Echegaray
Employees Worked With
John Luna and Chris
May 29, 2025
Very good at keeping us informed which is important when working & managing a fleet of trucks! If communication is good all the other issues fall away. Great customer service when on site. Professional an working & managing a fleet of trucks! If communication is good all the other issues fall away. Great customer service when on site. Professional and pleasant More
by Irene
Employees Worked With
May 26, 2025
Customer service representative was pleasant to deal with. I had put off getting the emissions correction appointment made and when I did leave a message, she got back to me quickly and set up the appoi with. I had put off getting the emissions correction appointment made and when I did leave a message, she got back to me quickly and set up the appointment super quickly. The technician was nice & friendly and performed h the updates and minor checkups right at my house. In less than an hour all was done and he brought me my keys and gave me the paperwork I need to turn in and I signed the forms verifying he serviced the car. More
by jenjhroberts
