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Elk Grove Ford
Elk Grove, CA
1,259 Reviews
Welcome to Elk Grove Ford, Proudly Serving the Greater Acampo and Wilton, CA Areas
Here in the Elk Grove area, when drivers are searching for the renowned quality and caliber of a reliable Ford vehicle, they know they can come to Elk Grove Ford. We've been your local home for these great vehicles for some time now, and we look forward to continuing to serve Acampo and Wilton drivers with brand-new and pre-owned vehicles for a long time to come. We're committed to serving our customers in Galt and Herald with sales, selection, service, financing, and much more.
Committed to Serving Elk Grove Drivers with Topnotch Customer Service Standards
Our dealership is staffed with only the best automotive professionals in the Elk Grove area. We work hard to bring our customers a broad selection of brand-new vehicles from the latest lineup of Ford cars, trucks and SUVs. Our teams can work with you to find the best new or used vehicle for your needs, the best finance deal for your budget, and much more. With service, parts, and sales help all under one roof, you'll never have to look elsewhere for your automotive needs again.
The Journey to Your Next Car, Truck or SUV Starts Today
Have Ford questions? Elk Grove Ford has the answers, so give us a call at your convenience. Or, if you prefer face-to-face interaction, we're an easy drive from Acampo, Galt, Herald or Wilton so come see us in Elk Grove to speak with one of our friendly and experienced representatives. We're looking forward to meeting you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 9:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:30 PM
Sunday Closed
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Showing 1,259 reviews
Verified Customer
June 02, 2025
They were supposed to change my spark plugs but informed me they didn’t have enough spark plugs, which I found very strange for a dealership, so now I have to take time to go back again when they could’ve d me they didn’t have enough spark plugs, which I found very strange for a dealership, so now I have to take time to go back again when they could’ve done it in one trip along with the service so that was not good More
by dvdsligar
Employees Worked With
Service
June 02, 2025
Communication from the service advisor, who is the assistant service manager, was nearly non-existent. I had to initiate all communication. I brought my car in early in the morning. At the end of the assistant service manager, was nearly non-existent. I had to initiate all communication. I brought my car in early in the morning. At the end of the day I contacted the service advisor and was told was that the service contract provider had not yet given authorization for the repair. I then arranged to pick my car up. Days later I contacted the service contract provider myself and was informed that the authorization for the repair had been provided to Elk Grove Ford days ago. I again contacted the service advisor and let them know that the repair was authorized. I then had to wait for parts to be ordered. I was not informed when the parts were received. After several days, I again initiated communication with the service advisor to schedule an appointment to bring my car back in for the final repair. All together a repair that should have been completed in one day took over 2 weeks to complete. If this was a repair that could have been completed somewhere other than the dealership I would have never taken my car to Elk Grove Ford and, based on my experience, in the future I will take my car to a different Ford dealership in the area. More
by Nyb
Employees Worked With
Service Department
June 02, 2025
Tony and sales and the finance team are phenomenal. This is probably the seventh car I bought from them. They always treat me right. This is probably the seventh car I bought from them. They always treat me right. More
by JUSTIN2530
May 31, 2025
I came to Elk Grove Ford ready to purchase a specific used car, but the experience was frustrating from start to finish. The customer service was terrible. I was quoted $2,500 for an extended warranty used car, but the experience was frustrating from start to finish. The customer service was terrible. I was quoted $2,500 for an extended warranty. After signing everything electronically, I was given a flash drive with all my documents, but when I checked it later, it was completely empty. I let Javier know, and he said he would email me the documents. When he finally did, the email was empty. I had to follow up again before he sent the files the next day. When I reviewed the documents, I discovered I had been charged $4,000 for the warranty. I contacted Javier, who claimed the higher cost was because he supposedly lowered my loan interest rate and the difference was reflected in the warranty price. That explanation made no sense, especially since my interest rate had not changed at all. It felt like he assumed I wouldn’t notice or question the extra charge. I told him to cancel the warranty. He sent me the cancellation form right away and claimed he submitted it. Weeks later, after no changes showed up on my loan, I contacted the warranty company and found out they never received the form. He lied about submitting it. I had to send it myself to finally get the cancellation process started. This whole experience was dishonest, careless, and incredibly frustrating. I do not recommend doing business with Elk Grove Ford. More
by ALRAIFIN
Employees Worked With
May 31, 2025
They were friendly and efficient. The lady that handles the appointments for the service department. She greeted me a hello and have a blessed day. The lady that handles the appointments for the service department. She greeted me a hello and have a blessed day. More
by DUNCANSLOVER2002
Employees Worked With
Ali Abdulsattar
