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Elliott Auto Group

4.9

422 Lifetime Reviews

2045 Burton Rd, Mount Pleasant, Texas 75455 Directions
Sales: (888) 283-6343

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422 Reviews of Elliott Auto Group

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December 06, 2016

"New car purchase"

- Lincoln

Carla was so professional and everyone was extremely friendly! The process was rather quick and I got what I wanted!! The weather was rainy and Carla got all the vehicles so I could test drive them! Thank you!

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Recommend Dealer
Yes
Employees Worked With
Carla
December 01, 2016

"New F150 Purchase"

- Dennis

Good experience. Everyone was very cordial and friendly. Worked good with us. Answered all of our questions to our satisfaction. We were pleased with our purchase.

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Recommend Dealer
Yes
Employees Worked With
Ashley, Robby Dunn, Mark Stafford
November 05, 2016

"Absolutely superb"

- Alvin

Stopped in to get prices on a truck and began my experience with Brent. We soon worked a deal and finished up with Bryan. Wonderful experience with a no nonsense professional group of men Pleasant, helpful, cordial and definitely the most rewarding auto buying experience in my lifetime thanks to Brent , Bryan and Jose.

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Recommend Dealer
Yes
Employees Worked With
Brent- Bryan- Jose
October 19, 2016

"Sold me an unsafe vehicle with no remourse."

- lmg

Please do not purchase a used car from Elliott Auto Group. Elliott Auto Group sold my family a vehicle that was unsafe to drive as it had blatant safety issues. My husband and I found our 2007 Yukon XL Denali online for $19,995 and after speaking with the salesman all day we decided to purchase over the phone (agreeably not the best decision). We confirmed over the phone and via text and photos that there was nothing wrong with the vehicle except for a scratched headlight/front fender. Salesman confirmed via text and over the phone that everything else worked and there were no other issues with the vehicle. Salesman also verbally stated over the phone that there was a 30 day warranty that covered the vehicle. Our vehicle was then delivered in the dark at 8:15pm on a Tuesday night by a woman who was approximately in her mid to late 60's (nice lady). There was paperwork that stated AS-IS, No warranty. At 8:30 at night, who are we supposed to call to discuss this. Our salesman was not working this day and was not readily available. Since she had a three hour drive back to the dealership, we signed and sent her on her way. Upon daylight we began to look over the vehicle. We noticed that there was a non-working brake light ($125), damaged/broken headphones ($50), missing cosmetic pieces ($250+), a broken gas tank lid ($15). We had to open the gas lid by crawling underneath the vehicle and pushing it open. Yes, had we came to see the vehicle in person we could have negotiated these things (and others like floor mats, key fobs and a second key) into the deal. The very upsetting part is what we found out today after having our mechanic look the vehicle over. The vehicle is unsafe to drive on the interstate because it is missing bolts and sway bar end links. These are not things a car buyer would normally check for, especially considering you would have to crawl underneath the vehicle to notice them. These missing parts could cause the wheels to literally fall off the vehicle. Not something a family of five, with three kiddos, wants to hear after they've been driving their kids around in the vehicle. Now, I'm not looking for free money or free parts. These bolts are relatively cheap and inexpensive to replace (I know this because I'm paying to have them replaced). Upon speaking to Cotton at Elliott Auto Group today, who was very rude and very ungentlemen like, I was informed that because we bought an AS-IS vehicle, there's nothing they can do about it. #1 I was told over the phone that there was a 30 day warranty that came with the vehicle. #2 How does a dealership, in good conscience, not replace CHEAP missing parts that can impact the safety of the vehicle and the people inside? We're talking about a $20,000 vehicle here. Please do not purchase a used car from Elliott Auto Group. Elliott Auto Group sold my family a vehicle that was unsafe to drive as it had blatant safety issues. My husband and I found our 2007 Yukon XL Denali online for $19,995 and after speaking with the salesman all day we decided to purchase over the phone (agreeably not the best decision). We confirmed over the phone and via text and photos that there was nothing wrong with the vehicle except for a scratched headlight/front fender. Salesman confirmed via text and over the phone that everything else worked and there were no other issues with the vehicle. Salesman also verbally stated over the phone that there was a 30 day warranty that covered the vehicle. Our vehicle was then delivered in the dark at 8:15pm on a Tuesday night by a woman who was approximately in her mid to late 60's (nice lady). There was paperwork that stated AS-IS, No warranty. At 8:30 at night, who are we supposed to call to discuss this. Our salesman was not working this day and was not readily available. Since she had a three hour drive back to the dealership, we signed and sent her on her way. Upon daylight we began to look over the vehicle. We noticed that there was a non-working brake light ($125), damaged/broken headphones ($50), missing cosmetic pieces ($250+), a broken gas tank lid ($15). We had to open the gas lid by crawling underneath the vehicle and pushing it open. Yes, had we came to see the vehicle in person we could have negotiated these things (and others like floor mats, key fobs and a second key) into the deal. The very upsetting part is what we found out today after having our mechanic look the vehicle over. The vehicle is unsafe to drive on the interstate because it is missing bolts and sway bar end links. These are not things a car buyer would normally check for, especially considering you would have to crawl underneath the vehicle to notice them. These missing parts could cause the wheels to literally fall off the vehicle. Not something a family of five, with three kiddos, wants to hear after they've been driving their kids around in the vehicle. Now, I'm not looking for free money or free parts. These bolts are relatively cheap and inexpensive to replace (I know this because I'm paying to have them replaced). Upon speaking to Cotton at Elliott Auto Group today, who was very rude and very ungentlemen like, I was informed that because we bought an AS-IS vehicle, there's nothing they can do about it. #1 I was told over the phone that there was a 30 day warranty that came with the vehicle. #2 How does a dealership, in good conscience, not replace CHEAP missing parts that can impact the safety of the vehicle and the people inside? We're talking about a $20,000 vehicle here. 2 seconds ago 2 seconds ago

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Recommend Dealer
No
Employees Worked With
Cotton
September 23, 2016

"great experience "

- Rangerfan36

Great experience, love my new Jeep. Great selection to choose from. Very knowledgeable and honest, which is surprisingly now. Will do more business with in the future.

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Recommend Dealer
Yes
Employees Worked With
Brent Dove
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Jose Rodriguez
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
September 21, 2016

"Buying a used jeep"

- Red jeep

Everyone was friendly and worked with me to complete the deal. They were willing to fix a couple of issues that I pointed out before the sale took place.

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Recommend Dealer
Yes
Employees Worked With
Brent Dove
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Brian Daily
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Robby Dunn
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Bryan Loveless
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mike Ellis
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
September 14, 2016

"Great dealership"

- Pa55word

Great dealership everyone is very friendly and they went out of there way to help me find exactly what I was looking for. Andrew is a top notch salesman and will do anything he can to help you. Charlie in finance will get you a great deal.

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Recommend Dealer
Yes
Employees Worked With
Andrew Cox
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Charlie Wilbanks
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 07, 2016

"Mark was exceptional and someone I would choose to call a fr"

- No

Respected my wishes and did not use high pressure or unethical tatics . I would now consider mark a friend ..everyone I had contact with tried hard to please thank you

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Recommend Dealer
Yes
Employees Worked With
Mark Safford
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Charlie Wilbanks
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 02, 2016

"Good dealership"

- CE

Good buying experience. Both Andrew, and Jason did a good job. I feel that I got a fair deal. They were competitive in price with the other dealerships.

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Recommend Dealer
Yes
Employees Worked With
Andrew Cox
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Jason Hein
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 15, 2016

"Great buying experience! "

- Mcook1107

Andrew Cox went above and beyond in getting us exactly what we needed in a vehicle. Answered every question, and really made our buying experience amazing. Would highly recommend this dealership!

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Recommend Dealer
Yes
Employees Worked With
Andrew Cox
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