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Empire Cadillac of Long Island City - Service Center

Woodside, NY

4.8
97 Reviews
Call Service Center (866) 704-9225

97 Reviews of Empire Cadillac of Long Island City - Service Center

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October 26, 2022

All the employees act like they didn't come here to work, they are their own asset, they need to know how to treat customers well More

by Mafzz.123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Finance manager and favorite moni , Sharon Regan, Dan Keys, Charles Gaines
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Oct 26, 2022 -

Empire Cadillac of Long Island City responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. Unfortunately, we cannot locate any record of your visit based on your user name. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can investigate and reach out. My name is Sharon Regan, my email address is SRegan@EAGNY.com, we strive to make sure that all of our customers leave happy, and we would love the opportunity to discuss the details of your visit and hopefully turn this situation around.

Helpful
October 25, 2022

Busy service department but gets the job done right. This is my go to place for all service / repair needs. More

by joseph-flores
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Diakos
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Oct 26, 2022 -

Empire Cadillac of Long Island City responded

Joseph, Thank you so much for your positive review! We are so glad that our team could provide you with top-notch service. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may help you with.

Helpful
September 14, 2022

Service was excellent. Kathuska Questell always greets me with a smile and provides professional advice. More

by David
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathuska Questell
Report | Print
Sep 14, 2022 -

Empire Cadillac of Long Island City responded

David, Thank you so much for your positive review! We are so glad that Katyhuska consistently provides you with top-notch service. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may help you with.

Helpful
August 30, 2022

I've been dealing with the service dept at Empire since 2019 and I'm always satisfied with the customer service, service to my vehicle and how smooth every visit goes. My service advisor Kathy Buruyides i More

by Steven
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Buruyides
Report | Print
Sep 02, 2022 -

Empire Cadillac of Long Island City responded

Steven, Thank you so much for your wonderful review! We are honored that you continue to confide in us with your automotive needs, and we are so glad that Kathy consistently takes great care of you. Your satisfaction means so much to us. Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may help you with.

Helpful 1
August 04, 2022

This dealership was very pleasant and helpful. I was in and out very fast. The service representative Monila was very great and pleasant. More

by Michael frllapolla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monila, Sharon Regan, Dan Keys, Charles Gaines
Report | Print
Aug 08, 2022 -

Empire Cadillac of Long Island City responded

Michael, Thank you so much for your positive review! Offering quality and efficient service is so important to us, and we are pleased that our team provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Take care!

Helpful
July 22, 2022

My svc adviser Kathy Questell was great very informative with the info and response time and gracious they are lucky to have her. More

by ray31765
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Questell
Report | Print
Jul 22, 2022 -

Empire Cadillac of Long Island City responded

Ray, Thank you so much for your positive review! We are so glad that Katyhuska provided you with top-notch service! It is our pleasure to serve you and your automotive needs in any way possible. If there is ever anything more that she and the team may help you with, please do not hesitate to give us a call!

Helpful
June 17, 2022

Customer service is excellent firsy molina is so very helpful. The other staff very curious and they go above and beyond. However sometimes wait time is a bit much but, I get it staffing issues... More

by Michele Heath
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Firsy molina
Report | Print
Jun 17, 2022 -

Empire Cadillac of Long Island City responded

Michele, Thank you for your positive review! We are glad that Firsy and the team provided you with top-notch service. It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

Helpful
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