Empire Chrysler Jeep Dodge Ram - Service Center

As usual friendly greeting upon arrival , told service advisor I was waiting for vehicle and just needed an oil and filter change. Jeep was in shop a short time later and out in a timely manner and I was advisor I was waiting for vehicle and just needed an oil and filter change. Jeep was in shop a short time later and out in a timely manner and I was on my way., Happy with service department as always! More

Excellent replacement of sunroof! My service advisor was Gloria and she was awesome to work with!! Great experience and very clean job!! Well done all!! Gloria and she was awesome to work with!! Great experience and very clean job!! Well done all!! More

Excellent service. My Service Advisor Joe was great . They did a great job and I was very happy. I wash happy and satisfied. I will use them again. They did a great job and I was very happy. I wash happy and satisfied. I will use them again. More

As usual Tom Lenci always makes sure your happy which makes you come back to him when your vehicles need service and representation at the service desk Brian Bishop is the best ! makes you come back to him when your vehicles need service and representation at the service desk Brian Bishop is the best ! More

STAY FAR AWAY This is the worst dealership. A few months ago, I brought my truck in for a oil change. When it was returned to me, I noticed a huge scratch on the pa This is the worst dealership. A few months ago, I brought my truck in for a oil change. When it was returned to me, I noticed a huge scratch on the passenger door. I’m a car freak, and I know where everything is on the truck. I brought the issue to the service advisors and they told me to schedule a day to come in and that they would fix it free of charge. They even documented the issue. When I returned on the schedule date, they all of the sudden never heard of this incident and had no records meanwhile I’m speaking to the same person that told me the issue would be resolved and who filed a note in the records of it. After some time, they finally found the record of the incident. Just when I thought it couldn’t get any worse, it did. Yesterday I brought my truck in for a simple repair and was told to pick it up the next day, which was today. The truck was brought out front and I was getting ready to leave and then all of the sudden, I have a tire pressure warning for two tires. I go out to take a look and I noticed two screws in one tire and one screw in the other! I was beside myself and demanded that this be repaired. The laughable manager Tom comes out and begins to tell me that they have been in the tires as one tire is sitting flat and the other is leaking air as we speak. Really, if they were in the tires, how could I not notice driving with 2 flat tires to Islip from Queens? To make it even better, I noticed a bag of screws right next to the truck where it was parked. It doesn’t take a genius to figure this one out. The guy was a moron and clearly lacks common sense. The sales department is decent, but the service department is full of incompetent people who could care less about customer service. Avoid this dealership at all costs and save yourself from all the headaches and stupidity. More