Empire Chrysler Jeep Dodge Ram - Service Center

Overall our experience was smooth.We knew what we wanted and we left with exactly what we came for with a little extra.Who could ask for more certainly not us. thank You all who helped us at Atlantic Dodge. and we left with exactly what we came for with a little extra.Who could ask for more certainly not us. thank You all who helped us at Atlantic Dodge. More

It should be called disservice department at this dealership first I was hung up several times trying to make an appointment then when I finally got someone they were rude and refused to ensure me if dealership first I was hung up several times trying to make an appointment then when I finally got someone they were rude and refused to ensure me if I could get a rental car part of my extended warranty then they claimed things that were covered were not also after looking at my vehicle discovered that the issues that it was on for was not fixed most of all a coolant leak I was very aggrivated by there lack of caring or general attitude More

I picked up a new Wrangler Unlimited about a month ago. During my search I dealt with many dealerships in Suffolk and I was disappointed in all of them. I didn't even give Atlantic a shot because I was und During my search I dealt with many dealerships in Suffolk and I was disappointed in all of them. I didn't even give Atlantic a shot because I was under the impression that they'd be a shady, old school style dealership because that's the impression I've always gotten from their automall's too goo to be true advertisements. My only experience with them was calling them about a loaner car and running in to their parts counter and both were great experiences. I eventually bought my Jeep in the city and all of the dealers out here told me they wouldn't give me a loaner because I hadn't bought my car from them - good job, now I won't buy my next car from you either - genius strategy guys. The girl on the phone at Atlantic said she'd check for me and told me that they normally don't provide loaners in my situation, but they'd be able to if I called them in advance. This was thrilling news. A few days later I stopped in to grab an oil filter and I encountered a bit of a wait because of of their parts guys were busy. I don't know the gentleman I dealt with's name, but he had long hair, and sensing I was in a rush and had been waiting a bit he was very accommodating. It wasn't the biggest thing in the world, but it was apparent that he understood customer service and actually cared. I'll be back to Atlantic and that's a lot more than i can say about the 6 Chrysler stores I visited during my Jeep shopping experience. More

Tow truck company lost my key, they are not affiliated with Atlantic Jeep. Although it was a very frustrating situation for me, and a my car was in the shop for longer than I wanted, the guys at Atlantic with Atlantic Jeep. Although it was a very frustrating situation for me, and a my car was in the shop for longer than I wanted, the guys at Atlantic tried their hardest to make me a satisfied customer. I will be doing business with them in the future. More

As we live on Fire Island and have a general hard time making service appointments on the mainland, this dealership bends over backward to make sure we are serviced quickly and correctly the first time. F making service appointments on the mainland, this dealership bends over backward to make sure we are serviced quickly and correctly the first time. For this repair they accommodated us by performing the work while we waited. Everyone on Fire Island raves about this dealership and for good reason! Special kudos to Morgan O'Rourke in the service department and "John" in parts for going above and beyond in helping us! More

I responded to the dealer with a problem with the audio controls on my radio as there was no sound. I came to the dealer at 3:30 in the afternoon with the hope of getting in today. I realize it was kind controls on my radio as there was no sound. I came to the dealer at 3:30 in the afternoon with the hope of getting in today. I realize it was kind of late in the day to be bringing a car in for a repair. The service advisor, Harvey, was very helpful and took my vehcile in right away. A few minutes later the service technician came in and explained to me what the problem was that I was experiencing. He further advised that my new cell phone that I recently got may not be compatible with the u-connect. He also took the time and showed me a web site to go on to see if my new phone is compatible. It is my opinion that I was treated with a knowledgeable technician as well as a very accomodating adviser. Both of these gentlemen were very friendly in helping me with the problem I was having. More