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Empire Ford Inc.
Fall River, MA
763 Reviews
Empire Ford is comprised of two separate locations: Fall River and New Bedford, MA. Our Fall River location offers new and used vehicle sales as well as Ford authorized Parts and Service. Our New Bedford location offers Ford Certified pre-owned along with a full selection of pre-owned vehicles and Ford authorized Parts and Service.
We are proud to be a part of the thriving New Bedford and Fall River communities. Rick Torres, dealer principal of Empire Auto Group is proud to offer the same great customer service you've come to know and expect. We are happy to offer a multi-lingual staff who speak Portuguese and Spanish throughout our dealership as well Sunday hours so it's convenient for our customers to shop when it's convenient for them.
Empire Ford has also been designated as Commercial Truck Center specializing in all your commercial needs. We have shipments arriving daily including F-150's, F-250's, F-350's, Transit Connects, Full-size Transit Vans, Dump Trucks, Utility Body's, & KUV's.
Our Finance Department specializes in all credit levels. Whether you're a first time buyer, have good credit or bad credit…we Guarantee Financing. Ask about our special financing for college students. We also offer special rebates for first time buyers, college students, military, commercial buyers, first responders and more!
At Empire Ford we take the full-service experience to a whole new level and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Fall River, Taunton, Brockton and Plymouth to provide expert maintenance and car repairs for all makes and models. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Ford vehicle or replacement parts for your current vehicle? Visit the parts department in New Bedford for everything that you need to maintain, personalize, or customize.
We also offer free MOBILE service and free PICK UP & DELIVERY for your service needs. Contact our Service Dept. for full details.
Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. Whether you visit our dealership location or just browse online, we're always happy to help you. We look forward to working with you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 7:30 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:30 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 7:30 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:30 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 763 reviews
April 05, 2026
What originally was a basic oil change(3rd of March) turned into truck blowing white smoke following day(March 4) Towed back to dealership and on March 5 was told seal on turbo 1 gone. Agreed to have jo turned into truck blowing white smoke following day(March 4) Towed back to dealership and on March 5 was told seal on turbo 1 gone. Agreed to have job done($6000) on March 13th worked on water pump/timing belt hadn't touched turbo yet. Following Monday(16th) called them and they discovered second turbo had damage $$$ said to replace. Agreed. FINALLY got truck back on the 20th. Truck has hesitation and doesnt feel safe when acceleratating. I called March 30th to schedule appt and engine light came on that afternoon. Truck went in April 1st for 02 sensor $500+ later and I have truck driving with even worse hesitation practically bucking on me almost $9000 later. The technician knew truck still had hesitation and said something about possible air causing it? They handed me back a vehicle unsafe to drive and said make another appointment if any problems ?? More
by Jessicasylvia1981
Verified CustomerEmployees Worked With
Brian
April 04, 2026
They were short handed of mechanics but managed to complete the workwith a little extra time complete the workwith a little extra time More
by baer123
March 29, 2026
The work on my truck has been done professionally and quickly. The service department always answers my questions and concerns. quickly. The service department always answers my questions and concerns. More
by DWDONAGHY
Employees Worked With
March 29, 2026
Efficient, friendly and car is redelivered clean. Brenda is great to deal with.when scheduling service. Brenda is great to deal with.when scheduling service. More
by Peter
March 28, 2026
Very professional always answer all my questions. The maintenance or any other work performed on my vehicle is done quickly. The maintenance or any other work performed on my vehicle is done quickly. More
by DWDONAGHY
Employees Worked With
March 27, 2026
I received prompt and efficient service, and the issue was resolved quickly without any hassle. I appreciate the fast response and professionalism. was resolved quickly without any hassle. I appreciate the fast response and professionalism. More
by KELLY.SOUSA
Employees Worked With
Brian Santos
March 27, 2026
Very happy to work with Empire Ford Very professional, easy to work with and made sure i was getting what I wanted it. Thanks easy to work with and made sure i was getting what I wanted it. Thanks More
by rfernandes2
March 27, 2026
Empire Ford was right on the ball with their assistance in providing me the best buying experience. in providing me the best buying experience. More
by frenchlmci
Employees Worked With
Other Employees :
Charles in sales provided outstanding service and assistance during every facet of my buying experience.
