Empire Mazda of Green Brook

Where to begin? I bought my car at Crystal and the experience was ok. My first few service appointments (just oil changes and tire rotations) were fine, but after about a year they started pushing for experience was ok. My first few service appointments (just oil changes and tire rotations) were fine, but after about a year they started pushing for the big, several-hundred dollar services. Everything I read and everyone I talked to said those really aren't necessary, and Crystal wouldn't tell me what they actually did in the service, so I declined. They were incredibly pushy and condescending, tried to trick me into buying the service I didn't want. Over the next few service appointments, they offered a "free detailing" which was just a wash and vacuum. For a day-long appointment they promised a free loaner on the phone, but when I showed up and committed my car to them, they told me I had to pay to rent one for the day. They offered evening while-you-wait oil change services, but would run well over time. They lost my wheel lock key, claimed I must have lost it, and eventually I had to have the whole lock removed because Toyota couldn't replace the key. The people in the office would talk about me in Spanish, assuming I didn't know. The best was when I brought my car for an oil change and because the check engine light was on. I brought it in the evening and they promised to have it ready before closing. I got a ride home and they called later to say the engine light indicated a broken sensor, which would cost $400 to replace. They said if I didn't do it immediately, my catalytic converter would break within two weeks. Because of the price and my low level of trust in them, I told them I'd think about it and they should just finish the oil change for tonight. Once again they promised to call me later that night when it was done. When closing time came near and I still hadn't heard from them, I called, with no answer. Eventually we drove back to the dealership and found it completely locked up, with my car stuck inside!! I had to bum a ride to work the next day. This was all a few years ago (2001-2006) but it seems they have not changed since. Phone calls and letters to the Customer Service manager and dealership manager got zero response. A letter to Toyota corporate got a nonsensical response that there were no recalls for my car (???). So I started taking my car 45 minutes away to a different dealer for service, and despite the inconvenience, couldn't have been happier with that decision. Crystal are deceptive, pushy, rude, and seem to have no desire to actually provide service. More

Be very careful with the sales & closing dept reps!!!- These are very inexperience/entry level sales representatives which are driven by closing managers to peruse a customer to only focus on the "monthly These are very inexperience/entry level sales representatives which are driven by closing managers to peruse a customer to only focus on the "monthly payment" instead of being descriptive about MSRP, vehicle residual, closing cost, taxes & or service agreements. More

Lesson from this dealership: they are overpriced and are looking to find people to rip off. The sales person we delt with didn't know anything about the cars that he was selling. We went because we were looking to find people to rip off. The sales person we delt with didn't know anything about the cars that he was selling. We went because we were in the market for used highlander. Before we left, we test drove three different ones and a new mazda 5. We drove the first 2007 base model highlander and didnt really like it. the interior was really dirty and didn't make me want to buy it. The sales person then "found" a second highlander with more options which we liked until we realized that the second row middle seat didn't come out which was a function that was very important to us because that ment that the we could access the third row seating with two car seats. We then drove the mazda 5 because we saw it in the showroom and thought that it could be nice because its a 6 seater (we didnt like it). I later saw that the 2008 highlander's middle seat did come out so we drove that. We told the sales person while test driving that we liked it but its more than we wanted to spend. He said don't worry about the price. Then we talked about pricing. These people are way overpriced and are unwilling to budge. the sign on the car said the car was originally $34,500 and its now $30,900. We asked how much a new highlander would be. At first the sales person (who didnt know anything about any of the cars that we drove) said $31,000. Later the manager said $33,000. Why would I pay almost the same cost for a 2 year old car w/ 20k miles? the response was that this car was certified and that toyotas dont depreciate that much. After a quick back and fourth, the sales person and manager quickly realized that they could not rip us off the said that our price was too far from his selling price. We left. More

I had one extremely bad experience with Crystal Motors service when I first purchased my Toyota Celica in 1990 (purchased from a different dealer). yes -- 19 full years ago -- and from reading all of the service when I first purchased my Toyota Celica in 1990 (purchased from a different dealer). yes -- 19 full years ago -- and from reading all of these very negative reviews about Crystal's service, I can see nothing has changed. I went there to have my premium sound system repaired due to a shorting out of one of the speakers causing a high-pitched squeal. Although the service department was friendly, they had absolutely no idea what was wrong, and spent a large amount of time systematically replacing each component of my system, until one of the workers found an exposed wire causing the short. BUT -- while doing the work, they CUT the wires to my alarm device, which would no longer work correctly afterwards, and all they did was give me credit for work at their shop. THEN, to top it off, knowing I would rate them badly, the repair manager offered me a free oil change if I would let HIM fill out the rating form !! (I didn't take the bribe, and actually called Toyota to complain, but they did not include the info about the bribe...). Crystal has not changed .. and I have not gone there since for service. And, BTW, my 1990 Celica is STILL ON THE ROAD !!! I love it !! More

Pay close attention to what you are buying... I got a Pay close attention to what you are buying... I got a CPO 08 Mazda 3. Missing shifter knob, owners manual, small interior pane. They push window VI Pay close attention to what you are buying... I got a CPO 08 Mazda 3. Missing shifter knob, owners manual, small interior pane. They push window VIN etching for $200 which is free by the police. Finance dept is real sneaky (tried pushing for an APR 4 points over prime rate). Broken promises by sales, no reactions from complaints More

I have been ROBBED by Crystal Auto Mall and will never purchase from that dealer again. I've purchased 2 vehicles (valued customer) from that dealership and a family member as well purchased 2 vehicles fr purchase from that dealer again. I've purchased 2 vehicles (valued customer) from that dealership and a family member as well purchased 2 vehicles from same dealership. Every time I go for service with my prepaid maintenance plan there is always something wrong and they want over $1,000. to replace. My current issue I purchased a certified 2002 Toyota Sequoia with an extended warranty. The transmission is now gone at 100,700 miles. I didn't expect for my certified and so GREAT Toyota brand vehicle transmission to be shot at 100,000 miles. Of course they tell me my extended warranty is expired at 100,000 miles and it's over $6,000. to replace. The vehicle already had over 42,000 miles when I purchased it. I've paid for an extended warranty and the manufacturers' warranty which the dealer is double dipping because now both warranties only cover 100,000 miles. The dealer sold me the warranty it was never explained I only had 56,000 miles left to go. To top it all of, the dealer is doing me a favor by giving me 10% off. How Great! Now I have to use my mortgage money to pay for my vehicle to get back and forth to work and still complete the remainder of the car payments. More

I have brought my car here for service twicw and it has never been serviced properly. I have had to bring it back because the tires were not balanced properly. They do not seem to know what is wrong with never been serviced properly. I have had to bring it back because the tires were not balanced properly. They do not seem to know what is wrong with the car and I am never satisfied that it has been repaired correctly. More

Never go there for service. Rotated tires wrong and caused my alignment to go off. Promised to do a PCM update but it was never done. Price is high. caused my alignment to go off. Promised to do a PCM update but it was never done. Price is high. More

went there to buy CPO Mazda. No courtesy what so ever, they treat customers like piece of shi*. they treat customers like piece of shi*. More