Empire Volvo Cars Smithtown

Lana and carl and skip made the whole process ao comfortable and enjoyable…no pressure and i feel that i was welcomed as a customer and a friend. comfortable and enjoyable…no pressure and i feel that i was welcomed as a customer and a friend. More

Dealer was very professional. They made the process of leasing a new car seamless end stress-free they’ve definitely earned my business for years ahead. They made the process of leasing a new car seamless end stress-free they’ve definitely earned my business for years ahead. More

Worst sales experience I have ever had. The sales manager is no manager, he has promised to call me back multiple times and didn’t. Car wasn't delivered on time nor was it fixed as stated The sales manager is no manager, he has promised to call me back multiple times and didn’t. Car wasn't delivered on time nor was it fixed as stated to seal tge deal of the sale. These people have no regard for anything but making the next sale. The lack of follow thru was absolutely disappointing and disgraceful. Documents missed when we bought the car, then they made an appointment to bring papers out to sign and didn't show up. Delivered to the wrong address. Wasted many hours waiting on sales associates who just didn't show up. They sucked. I would not recommend buying a car from this dealership to anyone. There was a chip in the paint that was supposed to be fixed before delivery, I have to take it back in to be fixed. I have called multiple times and Steven, the supposed sales manager has promised a call back on this issue alone 5 times, not one call back. Still not fixed. The windshield had a bad spot to be repaired, also supposed to have beenfixed before delivery, took 2 weeks to get someone out to get fixed. I have never been treated so poorly! Worst experience ever. Save yourself some heart burn and go somewhere else. More

Had to drop my XC60 off to Empire Volvo to have them fix a dent and repair the glass windshield. Clint in service was excellent and kept me up to date on how long my car would take to be fixed and put me i a dent and repair the glass windshield. Clint in service was excellent and kept me up to date on how long my car would take to be fixed and put me in a loaner for the two days. Its always a pleasure dealing with this dealership. I cannot stress how amazing it feels to be treated so kindly. More

Nash was extremely courteous and professional. My car was cleaned, serviced and ready for me in less than two hours. Everyone at the dealership that I worked with was a pleasure! Thank you! My car was cleaned, serviced and ready for me in less than two hours. Everyone at the dealership that I worked with was a pleasure! Thank you! More

My recent visit to Empire Volvo was my first at this dealership, brought about after learning that my long-time, go-to Service Technician Nino had recently transitioned to this dealership from another V dealership, brought about after learning that my long-time, go-to Service Technician Nino had recently transitioned to this dealership from another Volvo dealership. Over many years, Nino has cared for my Volvos with the utmost skill and honesty, and has ALWAYS been my first choice whenever any of my Volvos required service. For this reason, I select Volvo dealerships for both Sales and Service based solely on where Nino is currently employed. On this recent service visit to Empire, I was met by Service Advisor Nash, who enthusiastically welcomed my wife and I as new Empire customers. Nash was pleasant, professional, and knowledgeable, with his significant experience as a service advisor most obvious. In all, my wife and I were favorably impressed with the welcome and service we received at this new and clean dealership and will continue to patronize it for as long as Nino is employed there. More

It’s was a pleasure to working with Errol Hall and everyone else involved at Empire Volvo everyone else involved at Empire Volvo More

I worked with Dan Lohse to purchase a new Volvo after my old one was unfortunately totaled. Not only was he so knowledgeable about the car I was purchasing (xc60), but he was compassionate and extremely rel old one was unfortunately totaled. Not only was he so knowledgeable about the car I was purchasing (xc60), but he was compassionate and extremely reliable! He answered all questions I had and made sure that we got a great deal. Dan was great to work with and the entire process was so easy and stress free. Thank you, Dan!! More

Errol Hall was a very attentive salesperson. It was such a pleasure dealing with him and Empire Volvo of Smithtown was a wonderful place to purchase my new SUV. I Highly recommend if you are It was such a pleasure dealing with him and Empire Volvo of Smithtown was a wonderful place to purchase my new SUV. I Highly recommend if you are in the market for a new vehicle to shop there. More

I had warranty coverage for an XC60 whose battery was dead and would not charge. They came, towed and repaired with a new battery and some module. They then delivered the car back to me. Excellent ser dead and would not charge. They came, towed and repaired with a new battery and some module. They then delivered the car back to me. Excellent service, work done, and communication. More