"Deciding on the vehicle and trim level is the tough part. "
Deciding on the vehicle and trim level is the tough part. Deciding on the dealership and associates is an easy decision. Thank you Herbie and Margaret for being like family for over 20 years and for always making the first question out of your mouths "how are the kids?". You friendship means the world to me. That's why I always refer my friends and clients to you two.
Estabrook sales team were very helpful and professional. They made the purchase experience enjoyable. The entire process of purchasing (completing documents, vehicle detailing, etc) went smoothly and quickly.
Margaret was so helpful. She didn't stop until she got me exactly what I was looking for. She took into consideration who the vehicle was for, my financial concerns and my time. She was very friendly. easy to work with. Courteous. My family will continue to use her for all our vehicle purchases.
I bought a new MKZ in 2008. Couldn't be happier with the car. It's the best I've ever driven. Unfortunately I have had three contacts with the parts/service department and two of the three have been horrible. The first time was for my free oil change after buying the car. I made an appointment and arrived on time. I sat in the waiting room for two and a half hours until it was finished. I complained and was asked to give them another chance. The second time was great. My battery died. I called for warranty service. The woman I spoke with was wonderful. She told me it would take about an hour and a half because they had to isolate the problem (battery or alternator) I made the appointment and the car was ready in about an hour and a half. I went to the service manager and complimented him on the job. The latest time was July 2016. I used the service department portion of the Estabrook web site to have the drivers door inside handle replaced ( a piece broke off the handle and it wouldn't open the door from the inside. Waited for two weeks for a response and got none. I used the web site again and waited a week and received no response. I called the service department and was told that the web page "sometimes gets lost in cyber space". I described my problem and was told I had to bring the car in for "diagnostics". I told him I diagnosed it and it was a broken handle. He told me the part would have to be ordered and it would take three or four days to come in and the total cost would be just over $300 with about $80 for the part. He said they would call when the part came in. That was well over a week ago and I haven't heard a word.
"Have been waiting since Dec 1 2015 for parts to transmission"
- Marthaler William
I brought my 2015 Ford Fiesta mil/14,180 in Dec 1 2015 for a faulty transmission. Jan 27 today and I'm still waiting to hear when I can get it repaired. I need to go out of state for family business and I am scared to drive my car. Like I said I am still waiting since Dec 12015 today is Jan 27 2016. Milage on my car is 14,180. Please help!!