Last year my father ( 100% disabled retired military) had an issue with his Lincoln LS. The vehicle was sent to Estabrook Lincoln in Pascagoula Ms for diagnostic. As I spoke with Judy ( Service writer) I explained that my father was hard of hearing and to contact me by phone when they knew what the car needed and I would then speak to my Father and make a decision on what to do. After a few days I decided to call as I had not heard from them. Judy told me she called my Father and he authorized repairs and to come get the car it was ready. I asked my Father what repairs they did and he was dumbfounded. He said he had not spoken to anyone at Estabrook. When I phoned Judy back I asked her what had bee done and how much was the bill. She stated that they changed two coils and two spark plugs and the bill was over $900 dollars.
What Judy in all her brilliance didn't know is that I had previously worked for Ford for several years. I called a friend currently running service for a neighboring Ford dealer and asked how much they would charge for the repair. His quote was 300 to 350. I called the dealer back and told them they can pull their plugs and coils as no one authorized the repairs. She stated once again that my father had authorized the repairs at which time I asked her when and at what number did she call him on. Once she gave me his cell number I logged into his cell phone account online to find (0) incoming calls that entire day. To give her the benefit of he doubt I looked at the past 4 days and still no incoming or outgoing to anyone other than family and two friends. THIS WAS HER AND THIS COMPANIES FIRST LIE! Later that day the General Manager offered to reduce the bill to $500 and we paid it.
Three days ago and 7 months later my Father tells me the car is doing it again. Knowing these coils go bad frequently we decided to send it back for further repair. This time I decided to drive the car to see what it was doing. I drive it eight miles and speeds op to 80mph and could not duplicate the problem. My Father still wished to haven't towed to he shop at which time we spoke once again with Judy. Again I advised her to call ME for obvious reasons and left her my number. Two days pass and my Father said she had called him and he couldn't understand her. THIS GIL CAN'T FOLLOW A SIMPLE INSTRUCTION! So I call her and get the most incredible story (outright lie) I have ever heard. she said I inverted your phone number reciting the inverted then the correct number. And when I brought o her attention that she just mentioned the right number she hung up on me. It was lead she was embarrassed. When I spoke the the service manager Chuck Moak ( another rocket scientist)
He proceeded to tell me the car had a water leak, it ran hot, was drivin back to the dealer several miles with the motor at extreme temperatures.
Now keep in mind I drove this car before it was taken over their and I cold not find a problem. No leak, no running hot, nothing!
So I asked to the mechanic which tells me where he drove it....LIE NUMBER (2)... I have a GPS unit on this car and the mechanic did not go where he said he did. I have since asked to speak to the GM of this dealership yet have not received a call back.
THESE PEOPLE ARE LIARS AND CHEATS.....BEWARE!
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Service Manager Chuck Mock