Ewald Chevrolet

I was totally impressed with Ken Hirn and his knowledge, patience, time, effort, and follow-up on my new truck purchase. Jessica was also fun to work with. There were a few issues after Ken handed the next patience, time, effort, and follow-up on my new truck purchase. Jessica was also fun to work with. There were a few issues after Ken handed the next steps. That is why there were not high ratings. I signed the new purchase papers on my truck July 2nd. I did NOT get my truck back until 7-20-12. There was a delay in ordering/getting my accessories. Also, I ordered a bug/hood deflector, and the front of the hood that is protected was NOT washed before installation of the protector. The accessories I ordered was also wrong. My parts/accessories list was copied and handed off. The parts/accessories list that I got confirmation on was NOT the same as I ordered! The installation costs on two items was higher, the spray-on bedliner order was wrong (they were going to coat underneath the truck, and I believe they also were going to order a set of floor mats that were expensive and there were already mats in the truck. If the process would have all been handled by Ken Hirn, I am sure the entire process would have been perfect. It is NOT Ken's fault, he did his job great!! More

I purchased a 2007 Chevy Impala two weeks ago. I love my car. Everyone from Andy, Jessica, Bret, Nick, and Chuck did every thing to make my buying my car a great experience to resolving little things that h car. Everyone from Andy, Jessica, Bret, Nick, and Chuck did every thing to make my buying my car a great experience to resolving little things that had to be reajusted on the car perfect. I really would like to thank these people for what could have been a stressful time in my life to being a calm easy going time. They went out of their way to make everything perfect. Thank you again for finding the perfect car for me. Lynn M Labonne More

We chose to work with this dealership because of past experiences with our truck, which we bought new in 03. They stood behind their product even though it was just past warranty. I have worked with both experiences with our truck, which we bought new in 03. They stood behind their product even though it was just past warranty. I have worked with both Jon and Mike in service, and have been happy they can find and fix issues that arise. Ken and the staff worked hard and late to find the car we wanted, which was difficult because we couldn't decide on color and options. After we finally decided, the car was delivered the next day. Ken was most entertaining and made our visits fun and enjoyable. More

I cant pinpoint my experience on one particular person. I went this to this dealer on Thursday the 19th to trade in my truck for a better fuel efficient car and yesterday the 27th of l still haven't got a de went this to this dealer on Thursday the 19th to trade in my truck for a better fuel efficient car and yesterday the 27th of l still haven't got a decision. The person who was my sales Rep called only 3 times in the week I was waiting. I was constantly calling to see what was going on with my app and I never I mean never got a phone call returned and by that I mean a certain person would say you will hear from me in the morning. morning would pass by and I would have to call. This is the worst customer service ive ever received from anyone. Ive spoke to both managers on seperate days and neither had any idea what was going on and one got angry with me because he didn't believe what his sales people were doing. After speaking with both managers guess what happens the very next day you got more missed phone call. I done recoomend this dealer to anyone and I will not recommend it to my friends and family. My credit isn't perfect but I still would like to be treated with respect and get a phone call at least once a day is that asking to much. More

I'll be recommending Ewald to my friends and associates. I've worked with many dealers in my life but my experience at Ewald trumps them all. Ewald takes "ease of doing business" and customer care to anothe I've worked with many dealers in my life but my experience at Ewald trumps them all. Ewald takes "ease of doing business" and customer care to another level. Larry Stich and Ken Hirn were absolutely fantastic to work with and both clearly understand customer satisfaction. Thanks Ewald! I'll be back! More

The service and friendliness where good, the only downfall was the length of time it took to complete paperwork. It was to long of a process - I was there for several hours. downfall was the length of time it took to complete paperwork. It was to long of a process - I was there for several hours. More

The Team I met at Ewalds worked very hard to find a vehicle that I liked and that I could afford. Nick C. even went out of his way to bring another vehicle in from a different Ewald dealership. I finis vehicle that I liked and that I could afford. Nick C. even went out of his way to bring another vehicle in from a different Ewald dealership. I finished the whole sales process with Charlie he was wonderful and did miracles for me in financing. When I left the lot with my new used car I noticed a small crack forming in the windshield, I turned around and Nick P. arranged to have it fixed the next day at no expense to me. More

Ken and Bruce were extremely friendly and made us feel right at home. We have worked with Bruce in the past while accompanying a family member. Both Ken and Bruce were knowledgeable about the vehicles t right at home. We have worked with Bruce in the past while accompanying a family member. Both Ken and Bruce were knowledgeable about the vehicles they sell. They were always willing to answer questions before and after we purchased the vehicle and continue providing excellent service each and every time a new question arises. We will highly recommend both Ken and Bruce to family, friends, and anyone else interested in purchasing a new vehicle. More

I spent over 2 months looking for the right vehicle and I had been to over 12 dealers even traveling to Chicage to test drive vehicles. I made contact with Ewald regarding a Buick Enclave that the dealersh had been to over 12 dealers even traveling to Chicage to test drive vehicles. I made contact with Ewald regarding a Buick Enclave that the dealership had advertised. I was greeted over the phone by Mike in finance and instead of being passed off to a voicemail he took charge and sought out the information that I was lookig for. Not only did he provide me with information,but he went as far as calling me back because they had just brought in another Enclave that was even a better buy. He warm transfered my information to Peter and the follow through was great. I drove my vehicle that night and came back the next day to pick up my vehicle. Peter had my car waiting with a large red bow on top and not once did I feel pressured into buying a vehicle from him. He stayed late to answer all of my questions and displayed genuine concern that I was sure about my choice. The gentelman that handeled my financing paper work (Charlie) was great. We laughed while handeling business and he made me feel that he had my interest at hand. I have already recommended Ewald of Oconomowoc to another gentelman. I will by my next vehicle from Ewald of Oconomowoc. More

My son plays soccer in oconomowoc and recently the Ewald family made a large doantion to support the Oconomowoc Soccer Association. Nothing new to me, I just took delivery of a new Chevy Cruze- it is my fa family made a large doantion to support the Oconomowoc Soccer Association. Nothing new to me, I just took delivery of a new Chevy Cruze- it is my family's 6th vehicle from Ewald in the last 12 years. Ken Hirn is a long time employee New Car Manager, he makes it easy, followed through on everything and makes the experience fun. Some dealers just do OK, Ewald gets it- fair prices, great service and friendly people- Just go there More