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Ewing Buick GMC
Plano, TX
1,594 Reviews
The history of Ewing Buick GMC began in 1940 when Fin Ewing's grandfather, Bruton Orand, moved from Waco to Dallas to take over the management of Morris Buick. Soon after, Mr. Orand started Orand Buick at 2128 Cedar Springs near downtown Dallas, the present location of The Crescent. Mr. Orand probably didn't know at the time that he was founding a family-owned business that would span over 70 years.
His first challenge was to weather World War II. This was a time when tires were not available and gas was rationed. In fact, one might say it was the worst possible time to go into the car business! He persevered, however, using the basic principles of serving the customer and maintaining a high level of integrity, and as a result, his business prospered.
When Bruton Orand died in 1961, his son-in-law, Finley Ewing, Jr., who had gone to work for Mr. Orand in 1957, took over the business. Under Mr. Ewing's leadership, plans for future growth took shape. In 1972, Mercedes-Benz of Plano was formed and became the owner of the newly-awarded Mercedes-Benz franchise, setting up shop at new facilities off the Dallas Parkway. In 1973, the Orand Buick name was changed to Ewing Buick before it relocated to its new facilities off the Dallas Parkway just north of Mercedes-Benz of Plano.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,594 reviews
April 19, 2011
The overall five rating is well deserved at the Ewing dealership. This is our second time purchasing a vehicle from Ewing and both experiences have been OUTSTANDING. The environment is very friendly, n dealership. This is our second time purchasing a vehicle from Ewing and both experiences have been OUTSTANDING. The environment is very friendly, no pressure to buy and everyone goes out of their way to ensure you are comfortable and knowledgeable of the vehicles you are interested in purchasing. I would like to call out Randy Harp for going beyond working with Kenn to find every incentive available for our car/truck purchase. It is not often that you will find two Sales people work together like Randy and Kenn. Randy stayed late the first night to pull all dealer incentives available and engaged with us again the next day when we closed the deal. Randy spent a good amount of time working with my wife to show her all the features in her new car. Randy did not have to do this since it was not his sale and was being pulled away from the sales floor that directly influences his bottom line. Overall, I would not hesitate to recommend Ewing or specifically Kenneth Foster or Randy Harp as go to people in the Car sales business. Regards, Regards, Vince Prado More
by pradovp
Employees Worked With
Kenneth Foster and Randy Harp
Helpful March 27, 2010
Would NEVER - EVER recommend this dealership. The saleswoman was rude, the receptionist was playing videogames on her cell phone when I entered the facility. The other sales staff were all busy, e saleswoman was rude, the receptionist was playing videogames on her cell phone when I entered the facility. The other sales staff were all busy, even though no one else was in the dealership. The sales manager told me that as a buyer that I think that I have some sort of entitlement and that I don't. That was quite enough for me. Strange, bizarre, rude and horrific experience. More
by dalli
Employees Worked With
Sales Manager and a Sales Woman (don't remember their names)
July 19, 2005
The air conditioner went out on my car. I was going out of town, so I left the car at Ewing Service and was told the repair would take one day. Five days later when I returned and picked up the car - the a of town, so I left the car at Ewing Service and was told the repair would take one day. Five days later when I returned and picked up the car - the air conditioner did not work! I returned the car and had to wait an additional 12 days for the car, had to get myself to a car rental place to rent a car (they refused to drive me) and was told when I got there that the car rental place would have picked me up. Guess what's broken again... right, the air conditioner. I sure do NOT want to go back there but cannot get to any other dealership. (The car is still under warranty). More
by nitram
Employees Worked With
Patrick
November 15, 2004
I brought the 2001 Grand am in for a starting problem. they decided that the PCM (computer module) was suspect and recommended replacement. We agreed and the repair was done to the tune of 520$. The probl they decided that the PCM (computer module) was suspect and recommended replacement. We agreed and the repair was done to the tune of 520$. The problem re-surfaced within 24 hours and when we called were advised that the part was no longer there and we would have to pay for the module. <br><br>We took it to a local mechanic that found the problem within 30 minutes. It was the ignition swith module that was damaged and this cost us 350$ to fix. The problem is resolved but it cost 520$ and a trip to a local mechanic to identify the real problem. <br><br>They were very polite as they explained there was nothing that they could do to compensate me for the part they replaced that wasn't broken. I am very dissatisfied with the level of service and their response to the situation. More
by johnfox
Employees Worked With
Jeff Bowlin
