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Executive Chevrolet - Service Center

Wallingford, CT

4.8
809 Reviews

809 Reviews of Executive Chevrolet - Service Center

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November 18, 2021

Service people knowledeable and coutreous! Work on car was satisfactory. Overall good service and efficient More

by KISSTAR7
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Obed Santiago
4.0
This rating includes all reviews, with more weight given to recent reviews.
Max Pieper
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Valerio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Briana Pascale
Nov 19, 2021 -

Executive Chevrolet responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered a positive experience! Kevin Galante Service Manager

November 18, 2021

The dealer have a professional guys and excellent The dealer have a professional guys and excellent customer service care and also a lot of coupons. More

by ARMAH467
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Briana Pascale
Nov 19, 2021 -

Executive Chevrolet responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Kevin Galante Service Manager

November 18, 2021

staff nice and courteous. work always done to my satisfaction. prices for services are expensive but i assume it's the same for all dealerships More

by JCIPRIANO2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2021 -

Executive Chevrolet responded

Thank you for choosing Executive Chevrolet, your feedback and rating mean a lot to us. We're glad Mark was able to help, and we hope to see you again! Kevin Galante Service Manager

November 18, 2021

Customer service was accommodating. The gentleman who helped me was informative and helped me with certain things I needed for the vehicle to be done and things I could wait on very helpful but not pushy More

by DILA1221
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Briana Pascale
Nov 18, 2021 -

Executive Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Kevin Galante Service Manager

November 18, 2021

The service that I received was great! Mark was able to get me quick turnaround with my vehicle. Greatly appreciated. More

by Mlarson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2021 -

Executive Chevrolet responded

It's great to hear that Mark and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Executive Chevrolet! Kevin Galante Service Manager

November 17, 2021

Taking your car in for any repair is never a great joy. Kindness friendliness honesty always takes the edge off of those feelings Thank you More

by ALMOSTFUN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Briana Pascale
Nov 17, 2021 -

Executive Chevrolet responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Executive Chevrolet. Please don't hesitate to reach out if you need anything else. Kevin Galante Service Manager

November 17, 2021

The service itself was good. However, After the service was completer, noone notified me. I was sitting in the show room and I was my SUV was parked near the door. The service writer walked past me, but di More

by GMA.TUNES
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Briana Pascale
Nov 17, 2021 -

Executive Chevrolet responded

Thank you for your business and this review. We're sorry about the delay in notifying you and apologize for any inconvenience. We appreciate all customer feedback as it allows us to learn and make improvements, and we hope you will give us another opportunity to demonstrate our commitment to great service! Kevin Galante Service Manager

November 17, 2021

Horrible service everyone tells you something different. Lack of documentation and communication between staff. Literally had to call to make sure they ordered materials 3 times and never received a call b More

by Candio
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Briana Pascale
Dec 01, 2021 -

Executive Chevrolet responded

I am so sorry to hear that we did not meet your expectations let alone our own standards. I find this unacceptable and not how we want to conduct ourselves. Customer service is very important to our store and I would like to rectify the situation with you personally. Could you please reach out to me directly at your convenience? My phone number is 203-493-5822. Thank you, Shaun Woodward, General Manager

November 17, 2021

Excellent customer service. John Jackson is awesome. Couldn't be happier with new car purchase. More

by JUDYKEENEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Jackson
Nov 17, 2021 -

Executive Chevrolet responded

Thank you for your very kind review, Judy. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Executive Chevrolet. Kevin Galante Service Manager

November 17, 2021

Kept me in the loop waiting for parts I'm very pleased with my service. Aces. More

by STONETHORR77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Valerio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2021 -

Executive Chevrolet responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Kevin Galante Service Manager

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