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Executive Kia - Service Center

Wallingford, CT

4.7
1,217 Reviews

1,217 Reviews of Executive Kia - Service Center

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April 15, 2024

The staff at Kia of Wallingford were very polite and and had good communication during the time my car was there! More

by LSCARAMOZZA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Executive Kia responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Rick and our team., Please don't hesitate to let us know if we can be of further assistance. Carl Maratta Service Manager

April 12, 2024

Everyone at Kia in Wallingford is helpful and informative. Harrison was very accommodating and made sure my maintenance service appointment was on time. More

by ferraroelizabeth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Rice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harrison Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Marshall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2024 -

Executive Kia responded

Thank you for choosing Executive Kia. Your feedback and rating mean a lot to us. We're glad Harrison was able to help, and we hope to see you again! Carl Maratta Service Manager

April 11, 2024

They are great to work with and listen to my concerns, and explain what needs to be done. More

by Yogally
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harrison Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

Executive Kia responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Carl Maratta Service Manager

April 09, 2024

The service department is always friendly and kind so thank you and always on time for your car More

by JURIELPOTTER311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2024 -

Executive Kia responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Carl Maratta Service Manager

April 09, 2024

The dealership was clean and the people were very helpful. I will definitely use their service department down the road. More

by dottiescott74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2024 -

Executive Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Executive Kia. Carl Maratta Service Manager

April 08, 2024

Great as always. Loved the walk around video. Every dealership should learn by your example. More

by tagrossi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2024 -

Executive Kia responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Carl Maratta Service Manager

April 04, 2024

I was told when my oil change maintenance was conducted that everything tested out fine. The car had difficulty starting and come to find out the battery was no good. I had to come back the next business d More

by fredfebb
Recommend Dealer
No
Employees Worked With
Rachel Marshall
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rachel Marshall
Apr 07, 2024 -

Executive Kia responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Carl Maratta Service Manager

April 03, 2024

Very professional. Scheduled a time convenient for me. Sent me a video on how my vehicle was doing. More

by Christina
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
Apr 04, 2024 -

Executive Kia responded

Christina, Thank you! Rick and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Executive Kia. Carl Maratta Service Manager

April 02, 2024

I’ve been coming here since 1998. Two Saturns and two Kias and I wouldn’t go anywhere else!! Always professional and friendly. I continue to have my vehicles serviced here. More

by ljsignor559
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2024 -

Executive Kia responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Carl Maratta Service Manager

April 01, 2024

Service is great but sales is disappointing! Didn't get back to us about purchasing new Telluride. More

by LEPAKV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Harrison Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Calked Sales on Friday and think it was Tatiana that did not get back
Apr 02, 2024 -

Executive Kia responded

Thank you for your feedback, I appreciate you taking the time to let us know about your experience. I apologize for our lapse of communication and would like to resolve the issue or if it's possible to discuss your visit in more detail. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. John Gogliettino General Manager