Expressway Toyota

Reason for Visit: Service

I recommend this dealer: No

My Review of Expressway Toyota:
We went to Expressway to fix an evaporation leak problem in our 2003 Toyota Corolla THREE times in 10 days, but they failed the fix the problem for us. We were charged for over $500 for parts and labor and ended up with the exact same problem in our car. The manager refused to give us a refund. Inferior repair service in Expressway Toyota, save your time and money, PLEASE go somewhere else!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Expressway Toyota:
This was an unpleasant experience. I probably saved a few hundred dollars, but the experience was bad.Took them 8 days to deliver a car that was at a dealer 30 miles away. They had me replace my good 8,500.00 personal check with a cashier's check and then submitted the personal check (for payment on the same account where I'd drawn the cashier's check.) I had to call them several times to get them to fess up. Owners have an ad campaign wearing Superman suits and trashing their competitors as "evil". They claim that their friendliness etc. makes up not having new facilities. My experience in buying a new Toyota from their competitor (the "evil mega dealer") was a lot better. The service was better, they delivered the car on time and at least there were pleasant surroundings.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Expressway Toyota:
This is exactly to what our 2007 Camry is doing and we are very UNHAPPY with it. We have visited your agency a couple of time and nobody seems to be aware of this problem and don't seem to care EITHER. The Customer Service person was not very helpful at all. Please contact us at (305) 298-0953 or (305) 223-9528.
Thanks,
Victor Alberti/Concepcion Alberti
PLEASE READ THE ARTICLE BELOW FROM AUTO WEEK..
Fixing the Glitch
Toyota updates Camry's engine software

By MARK RECHTIN | AUTOMOTIVE NEWS

AutoWeek | Published 10/16/06, 1:09 pm et
Advertisement

LOS ANGELES -- Toyota Camry sales haven't been hesitating, but Camry powertrains have.

A raft of consumer complaints and negative postings on Internet chat rooms such as Edmunds.com forced Toyota engineers to find out why 2007 Camry engines tend to bog at critical moments. After all, it's not good for the best-selling car in America to lose power when it's needed most.

According to one dealer service technician, the new Camry has a drive-by-wire system that "learns" driver behaviors. If an owner drives placidly, the software that controls the four-cylinder engine and five-speed automatic transmission is not ready for a sudden change in behavior. That includes flooring the gas pedal to get out of a dangerous situation.

So rather than responding to an abrupt need for more power, the engines and transmissions have tended to hesitate, according to postings on the Internet.

Toyota has issued a technical service bulletin outlining a software modification that can be done at dealerships, spokesman John Hanson said.

"We tuned the engine for an increase in horsepower," he said. "We should have done it for driveability to match everyone's taste."

Of the software, Hanson said: "You can tailor it for how you want it. For people who have no problem with it, there's no problem." Dealers make the modification only if owners report a problem.

The issue hasn't dented sales for the redesigned Camry, which hit dealerships in March and has been in short supply.

Sales of the Camry in September were up 3.9 percent over the same month last year. The Camry's U.S. and Japanese manufacturing plants are at full capacity.

Toyota made a running assembly line change, and vehicles built since early October have the modified software. Toyota says it doesn't know how many vehicles are out there with the old software.

END OF ARTICLE

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Expressway Toyota:
The dealership is old, the shop looks like, well a shop, but the employees are great! Very friendly and helpful! They seem to have very little turnover unlike all the other dealers. Every time I go in I see the same employees and always can request my favorite technician. I feel like they know me, and my car. Not like the giant dealers where you are just another number. They don't have big screen tv's or serve 5 course lunches, but who wants to spend their day at a dealership! You get a smile, and right in and right out!

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