I brought my daughter to Toyota Expressway for her car. We were then introduced to sales representative Aeon King. Mr.King started off wonderful and very professional. Later on he became unprofessional, very rude and wanted my daughter to settle for a car that was on the lot that she did not want. He became angry when my daughter wanted to order the color that she originally wanted because he wanted to close the deal with a car that was already in stock.After I insisted that my daughter gets color she wanted he told her that she would have to wait two to three days. Two to three days turned into eight days. When my daughter called Mr.King he told her “you shouldn’t have taken the day of of work no one said you were getting the car today.” When he told her that would be the day she could get her car. He also said “you should’ve taken what I had available then you wouldn’t have had this problem and don’t call me I’ll call you.”
After seven days my daughter called to check in with Mr.King. He spoke to me and my daughter in the most demeaning and belittling manner EVER telling us “I came in on my day off to help you.” I took me 2 days to reach Mr.King’s sales manager,after being given the run around by several employees as to why I can’t speak to a sales manager I said I would talk to another location and get my daughters car. A sales manager by the name Michael Hasing seemed to call me back immediately. Michael Hasing said “I apologize on behalf of Toyota Expressway,our sales representative, and the treatment you’ve received.” After his five minute apology he said let’s cut to the chase and get your daughters car. My daughter arrived twenty minutes later to pick up her new 2016 Corolla.
She was meet by Mr.King and Mr. Hasing who delivered her car and told her how important it was how she shouldn’t give a bad review. Mr.Hasing signed a IOU paper for my daughter’s new car mats that did not come with the car. The following night my daughter thought it was important to write a review on how she was feeling about the way she was treated. The next day she came in to get her mats and Mr.King said to my daughter “you will not be getting you mats for your car. Would you like to speak to the manager” and my daughter replied yes. Mr.Hasing came over to Mr.King and my daughter. Mr.Hasing and Mr.King then said “Since you gave us a bad review go buy your own mats!” My daughter is feeling so afraid that she is now in a contract with a car dealer that has treated her in this manner. We will not be working with this branch again. PLEASE BEWARE THESE PEOPLE ARE BRUTAL.