I was looking for a used Toyota Sienna XLE AWD and Expressway advertised one with the options I was looking for a what seemed a fair price. Only a stock photo of the van came up on their web site (it should have been my first clue). I called and asked for pictures and the condition of the van since I live about 2 hours away and wanted to know the exact condition before I made the trip down. I first contacted Christine McNeil Business Development Representative she said she would provide me with the information I was looking for and even send me a video. The video was sent to me a few days later but only showed only 1 side on the van and no interior views. I called back the next day I spoke to Joel Gordon the Business Development Director. He stated he would get a better video to me. No new video came and after a couple more phone calls Joel went down to the lot and walked around the van telling me what great condition it was in and how nice it was taken care of. Great, I drove down the 2 hours that Saturday to see and drive the van. Guess what the van was trashed, keys were missing and we couldn’t get inside, paint scratches and paint chips, really dirty both inside and out. So I was very upset and went to leave when the sale manager stopped me to talk. He explained that this was a “Certified Used Toyota” and all the issues I saw would be taken care of. They would take it to their body shop and fix the paint, supply 2 new keys, and ensure it met the high standards of a Toyota Certified car. This was said over and over. I was told to look up what had to happen to ensure the van was Toyota Certified. Toyota does have an entire list of expectation and minimum requirement for a Certified used Toyota and with all the promises I caved in and purchased the van. The even promised to bring it to my house for delivery when it was ready. (Yeah that was stupid of me!) It took them 3 week s to fix and prep the van. They promised me a video before they delivered the car so I could see if they fixed it correctly. After several calls to the dealership and no return calls back I was able to get the video which did not give any close ups so I could not tell if it was fixed. Well of course it wasn’t, paint chips filled in by what must have been a 2 year old, scratches all over, scratches on the inside, stains on the carpet, a missing key, broken head phones. Everything that was to be fixes was no, even after giving them 3 weeks. Toyota just says go back to the dealership we can’t do anything even if the car doesn’t meet the minimum standards set by them for a Certified Used Toyota. The dealership say take the 5 + hours out of your life and we’ll look at it. I was lied to from day 1 by multiple people at this dealership…STAY AWAY!
I Recommend This Dealer:
Joel Gordon, Christine McNeil, Wesner Jean
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