Exton Nissan

Dishonest and unreliable service - made right Since posting this review I was contacted by the Bush Auto Group. Apparently they had an issue with the person mentioned in my review. This person is Since posting this review I was contacted by the Bush Auto Group. Apparently they had an issue with the person mentioned in my review. This person is no longer employed at Exton and management personally reached out to me with an apology of not handling this matter better at the time it happened, but wanted to let me know that they take these types of concerns seriously. They compensated me for the work I had to do with the transmission, which I was not expecting, and I appreciate that they took responsibility, even after so much time had passed. Understanding a little of what was going on with them personnel wise, and having them take a personal approach to trying to resolve the matter, I am a lot more confident that things have changed there since I purchased. Just goes to show you that one bad apple can ruin the bunch. I'm glad matters have been resolved and thank the Bush Auto Group for their service to their customers Original review: Time heals all wounds? Absolutely not! My beloved Volkswagen died on me last year after 300,000 + wonderful miles on the road. I have always purchased used, and usually have opted for the reliable "beater." I decided to purchase a nicer used car through a dealership, with the anticipation that even though I am paying a service fee to the company, the car has been looked over by a qualified mechanic, and maybe some other perks would be added in. After a month of searching I found the perfect car. Yes, it was a slightly higher price than blue book, but this was because the car fax record was so well documented, the car's value increased. It was also a more reliable car, so the dealership assured me. I used my own financing, basically paying in cash. It was a win-win situation right? Wrong. As a condition for the sale, there was an abs light illuminated, that I requested fixed. I also asked for a full tank of gas. They asked me to take it to cherry hill Volvo to be fixed and they would pay the bill. It was fixed, but cherry hill said that Exton would not authorize all the recommended work that went along with fixing the system. When I called Bob, the head mechanic at Exton, he said it was because those fixes were unnecessary precautions that Volvo recommends. He didn't bother mentioning the other things that cherry hill told him about. My guess is that he already knew. On the day that I picked up my car, not only did they send me home with a half tank of gas, shortly after driving home, I started getting a spinning in the transmission at a certain speed. I second guessed myself because it was just off the lot and checked by the dealerships own head mechanic. A few weeks later I called and told them of what I continued to hear that made me uncomfortable. I also did a little research, and figured it was probably a component of the transmission, rather than the whole thing. They asked me to bring it in so they could check it out. Fast forward to the test ride at Exton with Bob and my sales person: the car would not replicate in entirety the problem. Of course! I explained what I thought it was. From the back seat I heard Bob tell the sales associate in a joking way " that's why he never lets his wife go online, because she'll end up believing everything she reads." I gently reminded him that I have ears by repeating what I found and offered some solutions. I didn't want to waste my breath informing him I got my degree in research. His solution was for me to take it back to cherry hill, since they have the specialized equipment to diagnose my issue. So back to cherry hill Volvo I go ( they're wonderful, btw). Tests confirmed a transmission issue and they recommended that it be replaced for around 6000.00! I was devastated. When I called Bob to raise my concerns about this, he asked me to drop it off so they could take it to stillman Volvo, who they work with often. After several days I called to check on it. But first I called stillman. Apparently it was looked over and returned a couple days prior, and just sitting at Exton. No one bothered to call me. I asked what they found out. They said they found no error codes. At this point I was getting livid, and highly suspicious of what was going on. So I called cherry hill and had them take another look at their records. They confirmed the transmission error codes. I asked why stillman found no codes? He said they could have been reset. I then asked if these errors had been found the first time that I brought it to them for the abs? He confirmed that they had, and that they had informed Bob at Exton of the issue. I immediately called Exton. They asked me to come pick up the car. I talked to the manager. They were going to do nothing for me. I asked why if Bob didn't catch it before the sale (something I highly doubt a head mechanic would overlook, but a layperson would spot after driving over 20 mins), he would claim ignorance of the problem after cherry hill told him about it? I also suggested that it was very unusual that codes would just disappear after they had my car in their possession, and took it to a Volvo dealership they had a self proclaimed close business relationship with. Did they not trust cherry hill, or just not like the results? He basically said they did all they could do and that I was on my own, and pleaded absolutely no knowledge of the problem with the car. Hands washed. A few months later, when I could afford it, I took my Volvo to a specialists (amazing mechanics). They fixed the problem. I was right! They also finished the required work necessary for the abs that Bob refused to authorize and a few other minor things they found. It cost me 2500.00. So if you're considering purchasing from this dealership, I highly recommend you go anywhere else!!! Save yourself from the hassle and the attitude and the dishonesty you'll encounter here. Oh, did I mention Exton also over charged me about 12.00 in taxes, and still have not sent the check they promised to send a year ago. More

Great experience I got my new Rogue from Ben. He gave myself and my family our best car buying experience ever. I'll tell all my family and friends to go to Exton Ni I got my new Rogue from Ben. He gave myself and my family our best car buying experience ever. I'll tell all my family and friends to go to Exton Nissan. More

Very good experience Recently bought a pathfinder from here. Had a very good and pleasant experience. They had an impressive line up of cars on the lot. Both Hope and her Recently bought a pathfinder from here. Had a very good and pleasant experience. They had an impressive line up of cars on the lot. Both Hope and her manager followed up after the purchase to check on how the car was doing. More

Go to another Nissan dealership. Do not come here for service or are expecting the dealership to treat you as anything other than a nuisance after you've purchased your car. I've r Do not come here for service or are expecting the dealership to treat you as anything other than a nuisance after you've purchased your car. I've routinely made appointments for service only to find myself waiting absurd lengths of time to have it performed. Once for a state inspection, emissions test, oil change and to plug a hole in a tire: - Arrived at 7:45AM for an 8AM appointment. - Didn't hear anything until 10:15 AM - over two hours later. - Declined any repairs, which weren't needed to pass, so it would only be an oil change and to plug the tire. - Did not leave until almost 11:30. What are these appointments for if I'm waiting 3 and a half hours almost for something that should be done in less than an hour? Also on this same trip they supposedly changed the battery in my remote starter. 6 dollar charge. What do you know? Car is still telling me the battery is low and sometimes doesn't remote start. Email to Chuck DeSantis, General Sales Manager, was not answered. Email to Bob Inglido was answered and a free oil change was offered. I appreciate the apology and offer for an oil change from Bob but I'd rather just take the refund. No further contact from Exton Nissan after that - over a month and a half ago. Less than 3 years in the car needed a new alternator. No charge except the 30 dollars for a rental if I wanted to work that day. Will not be back to purchase or for service. The Altima was fine and is a good car. More

GREAT experience with Elizabeth Erickson!!! We had less than 48 hours to purchase a vehicle. Our daughter was moving out of state. We gave Elizabeth our budget and time frame. Within 2 hours sh We had less than 48 hours to purchase a vehicle. Our daughter was moving out of state. We gave Elizabeth our budget and time frame. Within 2 hours she found several vehicles for Rebecca to test drive. Elizabeth was very organized, honest and had all details for us to view. Including car fax and repair information. We purchased a pre-owned Nissan Rogue. While we did not need all the bells and whistles the Rogue far exceeded our expectations. Elizabeth's friendly and honest manner was five star plus. We felt very comfortable purchasing the Rogue for our daughter. More

Great Salesperson Caitlin DuBois "Working with my salesperson, Caitlin DuBois was truly a pleasant experience. Caitlin's personality, product knowledge and her commitment to customer "Working with my salesperson, Caitlin DuBois was truly a pleasant experience. Caitlin's personality, product knowledge and her commitment to customer service made the entire buying experience painless and actually quite fun. I am 63 years old and have purchased a lot of vehicles over the last 45+ years. And by far this was the best experience I have had. Caitlin kept in contact with me via telephone and email prior to my actually signing the paperwork. Caitlin answered all my questions and concerns honestly and accurately. Caitlin's explanation of the features of my vehicle at the time of delivery was extremely through, making sure my wife and I understood every feature. She paired both our phones and made sure they were working with the Bluetooth before we left. She gave me a tour of the entire dealership and scheduled my first service. I will not hesitate to recommend Caitlin DuBois, friends and co-workers. Not only does Nissan make a quality vehicle, but with salespersons like Caitlin DuBois made me a loyal customer for life." More

Great experience w/Caitlin Dubois! Caitlin made our vehicle purchasing experience a great one! She helped us to choose a Pathfinder that we are very much enjoying. Caitlin's customer s Caitlin made our vehicle purchasing experience a great one! She helped us to choose a Pathfinder that we are very much enjoying. Caitlin's customer service was a key reason as to why we went with Exton Nissan. I'd recommend Caitlin and this dealership to anyone. Thank you! More

HORRIBLE! Mark and Gasbar are not good service advisors. my car has been there for a month for a check engine light!! They never give me a call for updates and Mark and Gasbar are not good service advisors. my car has been there for a month for a check engine light!! They never give me a call for updates and I feel like I am nagging them when I call. More

Dishonest Purchased 3 cars all together from this location. The latest car we purchased was a pre-owned Nissan Rouge. While talking to the salesman, Sam, I told Purchased 3 cars all together from this location. The latest car we purchased was a pre-owned Nissan Rouge. While talking to the salesman, Sam, I told him it needed to have bluetooth. He brought a car up and told me it had bluetooth. Once we finished all of the paperwork and we got in the car I asked to have the bluetooth synced to my wife's phone. Turns out there was no bluetooth. He promised they would install one for us. 6 months later, still no bluetooth. That doesn't even xxxx me off as much as the other thing Sam and others LIED to me about. While test driving the car I noticed the brakes felt weird, as if they were warped. I addressed this with Sam and he said he would have someone check it out after the test drive was over. I was told that the brakes are fine and they went through Nissan's rigorous inspection process., but that they might feel weird because the car has been on the lot sitting for some time. Fast forward 5 months later and I just spent over $1000 to replace all rotors and brakes and was told by the mechanic that this is something that the dealership clearly lied about. There was signs that the rotors were previously shaved multiple times, which is why there was the "shaky" feeling when braking. I won't ever buy another car from here, nor should you. They are dishonest. More

Will not honor service coupons like to pad the bill Watch your bill and good luck trying to get any kind of discounts or coupons applied. They are masters of deceit. Treated like dirt never offered shut Watch your bill and good luck trying to get any kind of discounts or coupons applied. They are masters of deceit. Treated like dirt never offered shuttle service or anything for 4 hours waiting! More