Fair Oaks Chantilly Chrysler Jeep Dodge RAM

Received excellence in service and pricing on a 1991 Dodge Durango. The Service Department took great care to make sure the repair was done in an excellent manner. They took care of this as if it were Dodge Durango. The Service Department took great care to make sure the repair was done in an excellent manner. They took care of this as if it were a brand new car. Much thanks to David and the entire service team. David provided professional diagnostic and precise service requirements. I appreciate the manner in which they provided the estimate, time and follow-on repair, just as was originally suggested. Great Job. Alan D. Warsaw More

This review is about our experiences with the Parts and Service Departments (~5+ times at each) of Fair Oaks Chrysler, Jeep, Dodge (FOCJD). As the original owner of a 10+ year old Jeep that has been t Service Departments (~5+ times at each) of Fair Oaks Chrysler, Jeep, Dodge (FOCJD). As the original owner of a 10+ year old Jeep that has been to almost every Jeep dealer in Northern Virginia (and several out of state), I must say that FOCJD Parts and Service Departments were great finds for my husband and I. We have been searching for some time for a good mechanic, due to a geographic area filled with mechanics that either lack skill and attention to detail and/or are not given the appropriate resources to properly fix our Jeep (e.g., high customer volume leading to shortcuts and low quality of materials and work.) For ~ 5 months our Jeep had a mechanical issue that another dealer took months and $100s to diagnose and as of early this summer (2010) had still not diagnosed properly. This summer we tried FOCJD for some parts and found their Parts Manager (Doug Morgan) to be extremely knowledgeable, friendly, and helpful. We therefore made an appointment for service hopeful that our lengthy and now costly Jeep issue would be solved. We were so pleased with the work the mechanic did on both personally describing the fix for the issue and finally fixing the issue, that we have brought our Jeep back to FOCJD ever since. Our Service Advisor Ricky Mussenden and the Service Manager Chris Morrison are both very helpful and seem to genuinely care about their customers' service experience and satisfaction. Thank you for taking the time to read my review based on our experiences, please note I rated this dealer a "good" overall as there is still room for improvement in certain areas -- but this has been the best Jeep parts and service experience we have had in the Northern Virginia area in some time. More

The service team is great. I'm driving back home to Las Vegas, money kind of tight, and they serviced my car within my budget. Needed one new tire because of tread separation, Ricky would not let me drive Vegas, money kind of tight, and they serviced my car within my budget. Needed one new tire because of tread separation, Ricky would not let me drive cross country without a new tire. He discounted it to the max. That personal interest in my well being means a lot. I've told many people the story...you can't teach that. I'm sorry to be leaving the area because I had a great relationship with Fair Oaks, not only with Ricky but with Joe Khatib (who I consider a friend). If I ever find my way back east again, these are my guys. I wish them well and much success. More

I went in to take a look at the Jeep Compass, but found the vehicle too small for my needs. Justin took the time to show me a few other options. I got a clear sense that they wanted to do business with m the vehicle too small for my needs. Justin took the time to show me a few other options. I got a clear sense that they wanted to do business with me, without feeling too pressured. I also felt they understood my goals -- reduce my current costs, get better gas mileage, more reliable transportation, etc. -- and incorporated that into their sales process. I never felt like I was being pressured into something higher end and I appreciated that. More

My experience with Fair Oaks Chantilly Chrystler Jeep Dodge has been fantastic. Everyone we worked with was helpful, professional and friendly. We purchased a used Jeep Grand Cherokee and it was a smooth Dodge has been fantastic. Everyone we worked with was helpful, professional and friendly. We purchased a used Jeep Grand Cherokee and it was a smooth process from start to finish. I also appreciate the courtesy calls/emails to make sure everything was okay. I would absolutely purchase another vehicle from this dealership, and hope to soon! More

My Car buying experience at Fair Oaks Chantilly dealership was EXCEPTIONAL. The professional attitude and friendliness that I received from Tony and Thadius will never be forgotten. I already tol dealership was EXCEPTIONAL. The professional attitude and friendliness that I received from Tony and Thadius will never be forgotten. I already told all my friends of what a great car buying experience I had here and will be bringing my parents for their next car here. Tony and Thadius- a warm thank you to both for your patience in answering all my questions. Thanks to Marvin as well who explained the financial aspect of the purchase in great detail. I cannot emphasize enough what a great experience I had here. Two Thumbs-up for sure and a smiley face :) More

Always able to fit me in and I have not ever had to come back a second time for anything. Very friendly, very helpful and I can even watch what is being done. The parts shop is very helpful and are able t back a second time for anything. Very friendly, very helpful and I can even watch what is being done. The parts shop is very helpful and are able to get what I need very quickly. Everyone at the dealership bends over backwards to be accommodating, It is nice to go to a dealer and be treated with respect and also feel as if you are also appreciated. More

When I first arrived at Fair Oaks Chantilly Dodge, I told them right away what I wanted and the price I could afford. I told them I didn't want to haggle. Thad listened to what I was looking for. He pointed them right away what I wanted and the price I could afford. I told them I didn't want to haggle. Thad listened to what I was looking for. He pointed out a 2008 PT Cruiser. We went for a test drive and I felt it handled well. However, when we went in the dealership to talk price, it was as if they didn't believe me when I gave them my maximum. Once we established that I could not go over the amount I told them, Marvin also took notes on what I needed so he could look and see if there was something in my price range that wasn't currently on the lot. Luckily, the credit union from whom I was getting the loan unexpectedly dropped their interest rate for a 2-day "sale." I was able to increase the amount I was able to borrow to closer to the price on the vehicle I wanted. There was a little haggling, but not much. We were able to come to an agreement and I am happy with my purchase. More

I knew I wanted a Jeep Compass when I entered the dealership in May of 2010. I had designed my car online, printed a copy which included prices, and took it with me. There was not a 2010 on the lot dealership in May of 2010. I had designed my car online, printed a copy which included prices, and took it with me. There was not a 2010 on the lot that met my expectations (there were only 2) and the 2011 models were not expected until August. I needed my new car by July. Sony explained that the 2010 cars were being produced by special order and that I would have it in June. We went to the computer and ordered my car and desired options. The price was the same as I had found on the Jeep website and the only discussion was the current dealer incentive. That was a good thing and reduced the price of my new vehicle. Sony further explained that if the dealer incentive at the time of pick up of my new vehicle was enhanced that I would be offered the better incentive. The incentive was the same but I did receive a very fair price on the vehicle I traded. The estimated time for production of my 2010 Compass Limited was 1-2 months and I received it in 1 month. Sony kept me informed by email of my vehicle's progress during production. I am thrilled with my purchase experience and new vehicle. More

I would not buy from this dealer. One would think in this day and age, dealers would stop the games, but this one has not. I supposedly made a deal over the phone, but immediately started getting the r this day and age, dealers would stop the games, but this one has not. I supposedly made a deal over the phone, but immediately started getting the run around when the sales manager insinuated that my trade had been in an accident. Then they made me wait 20 minutes while they "worked numbers" or whatever they do. Finally, the sales manager tells me that I am asking too much for my trade. When I tell him I had it appraised at CarMax, he asks me to drive home and bring him the appraisal. I tell him my offer stands as agreed on the phone. Of course he goes back behind the sales mangers station, gets on the phone again and makes me wait some more. As part of this pressure game, he keeps the keys to my trade, so I can't leave. Finally I reach the end of my patience, walk to the counter, grab my keys and walk out. Of course they call me later and tell me they will do the deal. Too late...bought somewhere else. Would not have returned even if they had lowered the price. Unbelievable lack of respect for the customer! More