If I could give a negative star rating, I would do so!!!!!!!!!!!!!!!
Came in Wednesday evening to test drive and see a used Ford Escape. Absolutely loved the car, wanted to start the paperwork that night and did. Until they came up with some reconditioning fee of around $1150 that wasn't mentioned anywhere before then. Of course the BS processing fee of $689, which no one can explain what it is there for, except likely a dealer profit, hence the reason dealers charge their own fee without any true explanation. Might have been willing to accept that if they didn't try to jack me on the final price.
Anyway, dealership was closing and they wanted to go home, so our salesperson indicated that he would speak with his used car sales manager in the morning about bringing the amount closer to our budgeted amount. This was the car we wanted and this car was for my friend as a first time buyer. So it was 9 pm and we left so they could go home -- usually in my experience its been more about selling the car and they don't care if they stay late to make a sale, but who am I to argue.
Next morning (Thursday), no phone call, email or text indicating any information about the quote and information. Go to find out the salesperson won't arrive until noon and the used car sales manager happens to be off today. Ok, well, to me it seems like they don't want to put the effort into making the sale. Talk to the salesman in the early afternoon, he indicates that we'll have to wait until Friday morning to find out if they can reduce the vehicle price.
Friday morning comes along, talk with the salesman around 9:30 am, receive an email updated quote with not only nowhere near our budgeted amount, but many mistakes on the quote.
First, the computer should have self calculated the amounts listed, but they did not and the quote amount was about $150 more than what was actually calculated when I pulled out my calculator.
Second, the original price of the vehicle was $9994 both on their website and on Carfax.com (which is where I pulled the information for this vehicle). When I received the quote, the dealership had the audacity to change the price of the car from the original amount to $10589, the increase of $595. That wasn't within my original parameters so at that price knowing what gets added -- sales tax, processing fee and title and tags, it would have certainly been out of range.
Third, the processing fee was then added a second time a little ways down, which duplication of charges to me is fraud, not to mention increasing the price of the vehicle to something that was not listed as such at the time.
When I called him on the problems, the salesman was clearly flustered and had limited response other than to say he'd have to talk with the sales manager. At that point I asked to speak with the used car sales manager. I was told he was busy and couldn't speak with me but to give him 30 minutes and he'd call me back. I was at work on a lunch break at the time. I said fine, but countered and said let's speak on the hour, being 1 pm that day and that he would call me. At 1 pm I waited, he didn't call, at 1:05 pm, I called the salesperson who indicated that the used car sales manager wasn't there and didn't have time to take my call, was dealing with other customers and didn't have time to talk to me. Well, at this point I'm irate and am yelling at the salesperson (to whom I later apologized, since he's not the ultimate price decision maker). I told him that I will speak with the sales manager at a later time and that its been a waste since I left the dealership on Wednesday evening. I also had him tell the sales manager that he would much rather deal with me on the phone than having an irate customer screaming at him on the showroom floor on a busy weekend at the end of the month. The sales manager was no longer my priority since we were at a stalemate on this deal and weren't going anywhere with negotiations especially since the used car sales manager didn't have the time of day for a customer, a paying customer. So I went about my day and never received a phone call.
Any dealership where the sales manager REFUSES to talk with a paying and serious customer is wrong. Any dealership where they change the price -- increase, not decrease is a problem. Concealing fees, adding in fees that were never listed anywhere on the Carfax website where I found the vehicle listing.
This place is the worst. Don't go, there are plenty of better dealerships that want your business and will bend over backwards no matter whether the car is $10,000 or $100,000. Its still a sale, its still commission, its still satisfying your customer and showing that you really value his or her business.
To Dealership Owner Larry Pateros: You should be ashamed of this review!!!!
I Recommend This Dealer:
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