Fairfield VW Ford of Montoursville - Service Center

The service department person was friendly, knowledgeable and professional. He also offered a comfortable waiting lounge. and professional. He also offered a comfortable waiting lounge. More

The service manager Josh was fantastic took care of my issue and treated me with courtesy. He got my vehicle back to me in great time. I would recommend this dealership for all of your service needs and a issue and treated me with courtesy. He got my vehicle back to me in great time. I would recommend this dealership for all of your service needs and a great staff if you are interested in getting a new vehicle More

The young man at the service desk was very professional and knowledgeable. He was polite and friendly. The show room and customer lounge were very clean and comfortable. and knowledgeable. He was polite and friendly. The show room and customer lounge were very clean and comfortable. More

One of the quickest and easiest service appointments I have ever been a part of. Also the sales and service staff are extremely friendly! have ever been a part of. Also the sales and service staff are extremely friendly! More

Josh in service always goes above and beyond for us, we appreciate all service does. appreciate all service does. More

Very pleasant experience. That is the good part. I tried to call the service department for three hours and left three messages with the customer service member that answered That is the good part. I tried to call the service department for three hours and left three messages with the customer service member that answered the phone. The recalls were fixed but none of the other issues. The paperwork stated that they could not duplicate the problems. The next day the passenger door, exterior lock and unlock, failed again. The driver door lock problem wasn’t even investigated. It is a safety issue and that should have at least pulled the door panel to see what is binding up. I guess I’ll just have to do it myself. This is my first brand new Ford and I am disappointed with the warranty repairs. More

I was very disappointed in the service center's lack of knowledge on my Ford Explorer's recalls. I waited a very long time, 8-12 months to get my rear backup camera fixed from a recall. It took me calling knowledge on my Ford Explorer's recalls. I waited a very long time, 8-12 months to get my rear backup camera fixed from a recall. It took me calling Ford and Ford talking to the service center for me to get action! But, I will say that once the dealership got the parts needed they did cater to me by picking up and dropping off my car which was nice. Hoping for a better service experience in the future... More

Josh Tagge is the man! Super fast and professional. Kept informed every step of the way! Super fast and professional. Kept informed every step of the way! More

Fairfield of Montoursville had great service quick appointment scheduling, getting my car in exactly when I wanted and great people working. appointment scheduling, getting my car in exactly when I wanted and great people working. More

Excellent Service. Very friendly and quick. Was able to have my car serviced while I waited. Very friendly and quick. Was able to have my car serviced while I waited. More