Fallon Ford-Toyota - Service Center

Lowsy The first time I went to this dealership was to help someone buy a car, long story short it left a lot to be desired and the salesman wasn’t very know The first time I went to this dealership was to help someone buy a car, long story short it left a lot to be desired and the salesman wasn’t very knowledgeable or eager to help. Second time I went was because of the complimentary first service for my 4runner (which I did not purchase from this dealership), they messed up all the paperwork and then lost the paperwork. The dealership said it was going to be a few hours because they were backed up on oil changes.. but they did nothing to my 4runner aside from spraying it off which left water spots and sand puddles all over it. I will never return to this dealership or recommend it to others. More

Best dealership ever They cross every T and dot every I, there courtesy dependable and they even wash your car/truck when there done even with an oil change. Here’s a good They cross every T and dot every I, there courtesy dependable and they even wash your car/truck when there done even with an oil change. Here’s a good one they do not lie or take advantage of you !!! More

Maintenence Once again the staff in the service area rocks. They are always extremely friendly and make me feel comfortable with getting the proper service on my Once again the staff in the service area rocks. They are always extremely friendly and make me feel comfortable with getting the proper service on my truck to keep it running strong. The always appear to enjoy their job of helping me and others out. Thanks guys! More

Key programing. Was mostly pretty good. Just a little weird I had to drive around town to get the new key cut and finding my coffee cup upside down in the passenger s Was mostly pretty good. Just a little weird I had to drive around town to get the new key cut and finding my coffee cup upside down in the passenger seat. Good thing I rinsed it out when I was done. So didn't get the seat stained But everything else was good. More

Dec 5,17 Service staff was very good. I don't always ageed with the service recommendation provided by the manufacturer. There is no more that I want to write. Service staff was very good. I don't always ageed with the service recommendation provided by the manufacturer. There is no more that I want to write. More

Toyota Tacoma new truck scheduled oil maintenance program The service department work with me nicely I got my scheduled oil change and asked if they could cross rotate my tires from front to back. The service department work with me nicely I got my scheduled oil change and asked if they could cross rotate my tires from front to back. More

Good job! Friendly,courteous sales staff,and the best deal around!It would be very hard to beat this combo For service ,where else can you get an oil change Friendly,courteous sales staff,and the best deal around!It would be very hard to beat this combo For service ,where else can you get an oil change with filter,inspection,tire rotation,and a car wash for $39.95?Some places would charge you that much just to rotate the tires!! More

Lying sacks Our car is on a recall for the back door opening. We called for an appt TWO WEEKS AGO. We live 3 hours from here. We paid over $100 for a hotel. Broug Our car is on a recall for the back door opening. We called for an appt TWO WEEKS AGO. We live 3 hours from here. We paid over $100 for a hotel. Brought car in on time. They said it would take 5 hours to fix. Two hours later they called to say we need 2 front tires, which they have for $200. We declined. They said car was ready. When we get there, TGEY HAD NOT FIXED THE RECALLED DOOR BC THEY DID NOT HAVE THE PART. BULL#@$&! They ALSO said they do 15 of these repairs PER WEEK. Then, why don't they have the part?!?! Obviously, since we refused to pay for the EXTRA service, they decided to do nothing. UNTIL- my husband called and explained it to the General mgr, man to man. SUDDENLY, they could call over to Carson City and GET THE PART! We had to rent another hotel room as the car wouldn't be ready until around 5 pm. So, moral of the story? DO NOT DEAL WITH ROCKY OR ANY OF THE SO CALLED SERVICE MGRS AS THEY APPARENTLY CAN GET NOTHING ACCOMPLISHED. Only deal with the SVC mgr or the General mgr. More

Excellent customer service The service department is wonderful. Stellar customer service. Honest appraisal of my car's needs without overselling it. I appreciate the service rec The service department is wonderful. Stellar customer service. Honest appraisal of my car's needs without overselling it. I appreciate the service recommendations offered and will brimg my car back to have them done. More