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Family Ford of Enfield

Enfield, CT

Overview
Employees
Reviews
Vehicles
4.7
2,146 Reviews
Welcome to the ALL NEW Family Ford of Enfield. When it comes to the internet shopping process, we are swift and transparent. We respond to any request within minutes. Family Ford of Enfield stocks the areas largest selection of the best selling American made New and pre-owned cars, trucks and suv's and we sell them at a very fair and competitive price. Our internet sales department makes your buying experience seamless and our goal is to save you as much of your valuable time as possible online and while in the dealership. To our loyal Family ford customers, we appreciate your business very much now and in the future. And for our future 1st time Family Ford customers, please give us an opportunity to prove to you why so many of our customers become friends. We would love to show you our brand new state of the art sales showroom, service and parts departments, so please stop by! See for yourself why Family Ford of Enfield will exceed your expectations for you and your friends and family now and in the future.
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65 Hazard Avenue

Enfield, CT

06082

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Showing 2,146 reviews

August 13, 2026

The Works package done at my house was seamless. Great experience. Professional Syrvet trying my patience More

by KMANZER
Recommend Dealer
Yes
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August 08, 2026

Courteous They did an excellent job. They were very courteous and thorough with their examination of my car and giving me the 10,000 mile checkup that it needed More

by sdudeck
Recommend Dealer
Yes
Employees Worked With
Agnes
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Aug 08, 2026 -

Family Ford of Enfield responded

Knowing that our thorough 10,000-mile inspection met your expectations means a lot to our service team. We’re glad we could deliver courteous, detailed care for your Ford F-150.

August 07, 2026

Andrew kept me informed throughout the process of finding issue , ordering parts, and finishing the repair The dealer I bought it from could not work on my truck till August 31. I called Family Ford and t More

by BDREW972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 08, 2026 -

Family Ford of Enfield responded

Your feedback about Andrew keeping you informed at every step underscores the clarity we aim for in our service. We’re glad we could get your Ford F-150 in for service within six days, including weekend availability. Your five-star rating means a great deal to us.

August 07, 2026

Efficient and friendly The tech that came to my house was so friendly and efficient. Hope to work with him again. More

by kristen.mcquade
Recommend Dealer
Yes
Employees Worked With
Caleb
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Aug 07, 2026 -

Family Ford of Enfield responded

Hearing that the at-home service on your Ford Escape was both efficient and friendly means a lot to our service team. We’re pleased we could bring our service to your home and look forward to working with you again.

August 07, 2026

Good service friendly atmosphere Agnes is so patient and engaging. I like working with her. More

by kristen.mcquade
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Agnes Pusztai
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Aug 10, 2026 -

Family Ford of Enfield responded

It's great to hear that we were able to help you out, Kristen. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Ford of Enfield!

August 06, 2026

Family ford is always professional and clean. Communication is good. I like family ford smiley More

by Austin.dziengelewski
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Agnes Pusztai
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Aug 06, 2026 -

Family Ford of Enfield responded

We’re glad our service team could provide a professional, clean experience with clear communication when servicing your Explorer. Your praise truly means a lot to our service department.

August 06, 2026

My experience with family ford of enfield was very good, i was able to call and book a appointment for a recall on my truck and they got me in and out quick with no problems, Andrew, the person I spoke with More

by rpoppel2001
Recommend Dealer
Yes
Employees Worked With
Andrew Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Harris
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Aug 06, 2026 -

Family Ford of Enfield responded

Our service team is pleased we could get you in and out so quickly for the recall on your Ford F-150. Hearing that Andrew’s friendly assistance made your visit seamless means a lot to us. We look forward to helping you again whenever you need us.

August 05, 2026

Very timely service and I was kept up to date on everything that was done, or needed to be done. More

by GPIKE
Recommend Dealer
Yes
Employees Worked With
Agnes
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Aug 05, 2026 -

Family Ford of Enfield responded

Your note about timely service and consistent updates highlights how our service department aims to keep you informed. Knowing you found our service for your Ford Explorer both prompt and clear means a lot to us.

August 04, 2026

Overall customer service was poor. Family Ford knew my vehicle had a problem and didn't do enough to fix the problem before I needed a new transmission. Then Andrew just past it off to More

by lcasey247
Recommend Dealer
No
Employees Worked With
Andrew Harris
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Harris
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Aug 05, 2026 -

Family Ford of Enfield responded

Thank you for taking the time to share your feedback. We are sorry to hear that you were dissatisfied with your experience. We would like to clarify the service history of your vehicle. When your vehicle was brought to our Service Department on September 9, 2025, your concern was that the Powertrain Malfunction, Pre-Collision Assist, and Hill-Start Assist warnings would appear while driving. Our technician performed a complete diagnosis, retrieved diagnostic trouble code C0631, and identified a Ford Technical Service Bulletin (TSB 25-2373) that directly addressed your concern. We performed the repair outlined by Ford by installing the updated intermediate shaft assembly. That repair resolved the condition you presented at that time. Your vehicle did not return to our dealership for a transmission-related concern until July 1, 2026, at approximately 102,711 miles, when you reported a harsh bucking condition between first and second gear. Our technicians diagnosed the concern as an internal transmission issue that required disassembly to determine the exact cause of the failure. An estimate was provided; however, the recommended diagnostic teardown and repairs were declined. Regarding Ford Motor Company's participation, we submitted your concern for potential assistance. Ford reviewed the request and ultimately declined goodwill assistance based on the vehicle's age and mileage. While we understand this was disappointing, those decisions are made solely by Ford Motor Company and are outside the dealership's authority. We also want to clarify that the transmission concern diagnosed in July 2026 is not related to the warning light concern addressed in September 2025 or to the repair performed under the applicable Ford Technical Service Bulletin. Additionally, since your purchase of the vehicle in December 2022 with approximately 35,903 miles, Family Ford has not performed the vehicle's scheduled maintenance services, so we are unable to comment on its maintenance history outside of our dealership. Finally, we are concerned by your comments regarding damage to your driver's door. We take great care with every customer's vehicle, and if damage occurred while your vehicle was in our possession, we would have welcomed the opportunity to inspect it and work toward an appropriate resolution. We understand your frustration and regret that your experience did not meet your expectations. Our goal has always been to diagnose concerns accurately, perform repairs according to Ford's published procedures, and advocate for our customers whenever manufacturer assistance is available.

August 04, 2026

Always friendly and helpful Excellent service. Provided accurate and consumable information. Take good care of me and my car More

by BBURNS3605
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Agnes Pusztai
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Aug 04, 2026 -

Family Ford of Enfield responded

Knowing the service felt friendly and helpful means a lot to our team. We’re glad we could provide clear, easy-to-understand information and take great care of your Lincoln MKX.

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